ScoreBigReviews 256

I was emailed the day of my event. The email stated that the original tickets I purchased had been reissued by the stadium. I was offered another set of tickets in a different section. I responded to the email and called and said that was acceptable. I was told the new tickets would be emailed shortly. No tickets were emailed over the next three hours and I had to call back. Finally the tickets were emailed, but they were different than the alternative tickets originally described. The tickets were now the original section I purchased but three rows back.

I've used scorebig the last few years for my MLB tickets. Up to this year I've always been happy. I used the site for the first time this season, to learn the surcharges have been substantially increased. I also purchased tickets to receive a call the day of the game changing my seats. The new seats were further out but the price was the same. No offer to lower the prices. Due to the late notuce I had no choice but to take the new tickets. I will be looking for a new broker... if I'm going to be treated like a stubhub customer I my as well be one. I will no longer refer this site to friends

I ordered my tickets in March and did not get them until August (2 days before the concert). This seemed super sketchy because when I eventually got the tickets sent to me in an email I just needed to print them out on my computer. Why couldn't I print them out in March or even a month before the concert? I called Score Big a week before the concert and they person I talked to was great and he let know that the tickets would be sent to me two days before the concert. This was new information to me and if I knew this before I would not have been so worried about getting my tickets on time. Overall, I got my tickets and had a great time. I just wish there was a little better communication about when and how I would be receiving my tickets.

Horrible! NEVER AGAIN will I use Score Big. A rip off. Service fee and delivery fees are unrealistic.
1. Service fee of almost $14 per ticket. That total cost equalted to buying two tickets.
2. I had extreme difficulty downloading tickets. Directions were bad. I spent lots of time calling and emailing to get the tickets downloaded. Worse yet I was charged $7.95 for delivery. I should have been paid for the pain I went through.
3. Had trouble reaching customer service representatives.
4. Apps that needed to be downloaded did not do as advertised.

I spend a. Significant amount of money on tickets to the Yankees vs. Redsox game on Saturday July 15th. The tickets I picked and paid for on your siteam were for grandstand 16 seats. When I uploaded them, they came in as grandstand 6. I should have looked at theme as soon as I got them in my email, but didn't. Regardless, this is unexceptable. I could have sat 2 sections to the right for half the price I paid (I compared them on your website) I have bought several sporting event tickets through your site and never had an issue until now.

First, I e-mailed a question about 4 weeks ago to "ScoreBig" and never got a response. Nice business model. Second, I looked on my receipt and it reads that the tickets I purchased were purchased by me for $35. Then on the Invoice for the tickets, it says I was actually charged $40 per ticket. So let's add this up, 3 TIX@ $35=$105. Then there's a bogus "Delivery Charge" of $8. They didn't delivery anything! I printed it off my own computer! Then I get gouged for a charge of $10 per ticket, for who knows what? So even after all of the BS charges, my total bill should have come to $145, MAX! What does ScoreBig bill me for? $160! So in the end ScoreBig tacked on ANOTHER $15 without even specifying or justifying another phantom $15 charge! 3 $35 tickets for $160.
What changed with the company? I used to love doing business with ScoreBig. And what happened to being able to bid for tickets? Now I don't have a choice? The price is $35 or I don't get the tickets? What happened to the bidding process?
I have used ScoreBig from the beginning and have always recommended it to my friends and associates, but no longer. They're no better than the con-artists at "TicketMaster" now. Nickel and diming people with bogus charges! They need to change the name of the company to "TicketMaster Jr." or "ConBig.Com".

Jay P.