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ScoreBig Reviews Summary
ScoreBig has a rating of 3.4 stars from 256 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ScoreBig most frequently mention great seats, service fee and face value. ScoreBig ranks 19th among Tickets sites.
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I bought tickets for a bad omens concert and it took them THREE MONTHS to send my tickets electronically. They waited up until the weekend of the concert to send them and when I called each month they said "the venue isn't releasing these tickets yet". Talk about anxiety central. The tickets were nearly $500 and a birthday gift and I had to wait three months to see if I got scammed or not. I saved about $20 buying the tickets from scorebig but it wasn't worth the $20 for what I paid in absolute stress. All of my friends who bought these tickets from other sites had them sent within 4 days of purchase. DO NOT USE SCOREBIG unless you're cool with your money just hanging in the air for months.
They also didn't send them to my email. They sent them to an AXS app as delivery but didn't say that anywhere while purchasing the tickets. I only found out I had to download the axs app when I called multiple times to inquire about my tickets. Had I not called, I wouldn't have known where they even sent my tickets to.
Sept. 2023.
I had no problem with placing my order, and the follow-emails were great. Loved the communication.
Don't do business with them they will send you tickets with somebody else's name on them. Will not reach out to you will not refund you. They sent you canceled tickets. Warning the company do not do business with them.
I bought the ticket for the Vietnam Grand Prix on April 5th 373 €... Today I receive the email with a 1 year voucher of 266 €! I would like to know why! Also I want the money not the voucher...
We recently had an event cancelled for tickets we did not receive. I was given 12 hours to respond, which was in fine print, if I wanted a cash refund and not a voucher. I did not see that so I had to talk to my friends to see what they wanted to do. Since that email, I received another one saying I would get a refund and another with a voucher. The refund was offered less the service fees but their website says if the tickets aren't delivered for a cancelled event them no fee will be deducted from the refund. Needless to say, what they did is sketchy at best. I currently trying to get in contact with them, but that is difficulty as well. Do not use this service if you can avoid it.
This company over prices all of the tickets and makes you pay a pretty large fee on top of it. My event was canceled due to the COVID shut down and they refused to give me a refund stating that there would still be an event, just pushed to a later date. After my event was completely canceled they sent out an email that gave you three options to choose from. A voucher, a refund, or less delivery fees to your order. BUT if you didn't respond within 12 hours then it was automatically chosen for you as a voucher... only 12 hours is too short of a time frame for most people to respond. The voucher is only good for a year and by the way things are going with this virus I will probably not be able to use it by this time next year. Whenever I have contacted customer service they are extremely unhelpful. I will NEVER buy tickets through this company again and will tell everyone looking to buy tickets to avoid it.
I bought Coachella tickets for this past April 2020. Coachella ended up cancelled completely this year and the site says 100% refund if an event in cancelled. They will not refund me, saying it's been postponed until 2021. However Coachella always takes place each year so this year is not a postponement it cancelled. Still fighting for a refund.
I don't understand how service fees add up to $40 more to the selling price. Maybe that's not a problem towards the score big team though I'm not fond of this system.
Firstly they charged much more than the tickets had originally indicated online. When we tried to call to get them to reverse or at least pay back the difference they refused and said all tickets are final sale... even though their site says 100% money-back guarantee. The hockey game we're to attend is tomorrow and I'm not even confident that the tickets are real.
The site was easy to use and able to see the view from our seats was great. I will use again for my next concert.
I ordered two tickets and they were sent out immediately electronically. Very happy with the service I received and looking forward to seeing the concert
Easy to choose and purchase tickets. Best price when compared to other sales sources. Will definitely use again.
We used Scorebig to attend the Timbers vs. Real Salt Lake soccer game. Seats were pretty awesome as we were only 2 rows up from the field. It was so easy to use Scorebig and the price was great! We loved the game
So happy to get tickets for my favorite play, Hamilton, in NY! Rates were way cheaper compared to other online ticket hubs and transaction is fast and easy. Just a few minutes and you have ur seats! Thanks again, ScoreBig!
The venue was beautiful as expected. MSG most certainly a place to visit. NY was a great time. Good music, good seating, great cost.
Had a stressful experience, bought tickets for the whole family (14 of us), to go to the last game of the season, Red Sox vs. Yankees. Had already purchased and received 10 tickets, but had to wait until almost the last minute to receive the last 4 tickets (was told that the seller was the hold-up, because they did not make the tickets available until after many attempts to contact), a stressful experience.
I ordered tickets for Big Daddy Weave and Brandon Heath Concert. Tickets delivered quickly and ease in purchasing.
I ordered tickets for a Braves game from Score Big. It was a very easy process and worked better than expected. We got a great price on the tickets and had awesome seats. The only issue we had was it rained at the game which obviously is not Score Big's fault
From the business
ScoreBig is a leading online marketplace for tickets to Sports, Concerts, Theater, and Family events. ScoreBig allows you to purchase last minute tickets to sold-out events in addition to the latest on sales occurring for popular artists, teams, and productions - we'll get you in! We safeguard your transaction with our money-back guarantee, under a secure checkout, with interactive seat maps to guide your purchase.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members