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Schoola

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Schoola

2.3
schoola.com

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Schoola Reviews Summary

Schoola is a platform that allows you to raise money for your school through a children's clothing drive fundraiser. You can get rid of gently used kids clothes and earn funds for schools while enjoying big savings.

This summary is generated by AI, based on text from customer reviews

service
13
value
12
shipping
12
returns
3
quality
13

We monitor reviews for authenticity

Florida
1 review
8 helpful votes
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Just terrible
August 26, 2015

The website is terrible. Clothes are labeled incorrectly, bald head in a few, no way to track your orders. The clothes stink. My first order had 2 items missing with no explanation and a shirt that was supposed to be a child's size was a plus size woman's size. I called and complained and was given credits. So I use those credits and order again. That shipment had the same exact problem as the first: mislabeled shirt, stinky, and missing items. "DAWN" once again gave me credits and said the missing items were on the way. Foolishly I ordered one more time with credits. Weeks have passed and I have not see the missing items or my last order. Thus time I emailed them. The response took 2 days and apparently Ms. DAWN lied to me about my missing items because there was no explanation just more codes. They claim my last shipment was delayed. I should have been notified of this a long time ago. Take your business elsewhere. This company doesn't know what they're doing and doesn't really care.

Date of experience: August 26, 2015
Schoola -. — Schoola Rep
over a year old

Hi Courtenay, Turi here with Schoola. Thanks so much for your honest and open feedback, and sorry to hear about your experience. Sounds like you caught us during a transition period when we were opening our new fulfillment center. We're dedicated to our mission of raising funds for schools and are growing quickly. We're constantly working to improve, so your feedback is helpful. Turi

Tennessee
1 review
7 helpful votes
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Terrible!
August 15, 2015

Ordered 3 weeks ago, received nothing. I caled and got an answering machine. I have emailed. Finally got a person on the phone. They gave me tracking number saying they are sorry and they have overnighted it. Low and behold the tracking number doesnt work on ANY shipping site. What a joke. They also send me a credit for 10.00 on a future purchase... are you kidding me?

Date of experience: August 15, 2015
Schoola -. — Schoola Rep
over a year old

Hi Erik, Turi here with Schoola. Thanks for your feedback and so sorry to hear about your frustrating experience. We're a small team dedicated to raising funds for schools and with feedback like yours we're constantly working on improving the experience for our customers. If you're still in need of assistance, please reach out to [email protected]. Thanks, Turi

Ohio
1 review
4 helpful votes
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Missing iems
August 8, 2015

Had the same problem as Karen. My order came in 2 packages, still missing two items that I bought and have emailed them 3 times about the missing items with no response!

Date of experience: August 7, 2015
Schoola -. — Schoola Rep
over a year old

Hi Val, Turi here with Schoola. Your order likely came in two packages because we ship our items from two warehouses. We aim to reply to emails within 24 hrs on business days, but we're a small, growing team so apologies if it's taken longer. If you still haven't heard back, you can check in by calling (855) 454-2956. Apologies for the delay, and thank you for shopping to support schools. Turi

Missouri
1 review
9 helpful votes
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I thought this was a great site. I placed 2 orders and received the second order no problem. When I contacted them about the first order they told me it was getting ready to be shipped very soon. When the package came, I ended up receiving 1 red sweater out of several items I bought. I will not order from Schoola again.

Date of experience: August 7, 2015
Schoola -. — Schoola Rep
over a year old

Hi Karen, I'm so sorry to hear about the issues with your order. We recently opened a new fulfillment center, which may be the reason for the delay. If there are items missing from your oder, we'd be happy to help. Simply reach out to [email protected]. Thanks, Turi

Oregon
1 review
12 helpful votes
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I've bought from Schoola one time before this and was pretty pleased with the results (the dress I bought wasn't true to size, but I bought the small size of the sizes I'm in between so that was my own mistake) so I decided to buy from them again. What they do is great and they really show you how much money is going to a certain school, which makes you feel a little better about how much you're buying. I bought $60 worth of clothes this time around.
I ordered in 2 different orders to take advantage of a deal, and the first package just arrived. I thought that the horrible smell that immediately gave me a sore throat was emanating from my disgusting stepfather who had just walked in the door, but unfortunately, it was coming from the package. The shirt I was most excited to receive had been owned by a very VERY heavy smoker before me, and it wasn't mentioned on the site when I bought it (in "good" condition.) I have really bad reactions to cigarette smoke and I'm so disappointed that I have to find a way to get the stink out of this adorable shirt. So angry that it wasn't mentioned too, since the smell is something that must've been obvious.
Hopefully the rest of my clothes won't be in this kind of condition, but this was so disappointing and I hope they fix this!

Date of experience: August 2, 2015
Schoola -. — Schoola Rep
over a year old

Hi Julie, Turi with Schoola here. Thanks for your feedback, and so sorry to hear about the odor of the shirt you purchased. All items are donated to Schoola and quality checked before being listed on our site. It sounds like this item slipped through the cracks. If you reach out to our customer care team, they should be able to resolve this: [email protected]. Thanks, Turi

New York
1 review
6 helpful votes
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Disappointed
July 28, 2015

I ordered 10 garments in " Good" condition, they were far from "Good" condition,
They had stains and very visible wear and tear marks on them. It's nice that some of the proceeds go to school fundraising but for the money I spent I could shop sale items at the retail stores and not worry about condition. I won't be doing any further business.

Date of experience: July 28, 2015
Schoola -. — Schoola Rep
over a year old

Hi Anthony, Turi here with Schoola. Thanks for your feedback, and so sorry to hear you had a disappointing experience. All of our items are donated on behalf of parents to raise funds for schools, then processed for quality before being posted on our site. It sounds like a few of your items slipped through the cracks during processing. If you haven't already, I'd recommend reaching out to customer service so they can make things right with your order: [email protected]. Thanks, Turi

Washington
2 reviews
8 helpful votes
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I love schoola! I've made several purchases from them at great prices. Sign up with my link to get $15 credited towards your first purchase!
http://www.schoola.com/stitch?ref=cp-3XyejDVK
When you send in your clothes, you personally will not gain money, but the school you choose will receive a donation based on what clothing items you sell. And who doesn't want to help their childs school get new things that they will enjoy?

Date of experience: June 8, 2015

From the business

Shop brand name second hand kids clothes that raise funds for schools at Schoola! Schoola: big savings on gently cheap kids clothes and funds for schools.


schoola.com
San Francisco, CA, United States