SchoolaReviews 68

They consistently have issues with quality control - items are sold as children sizes but are actually adult sizes, and there are holes, significant wear, etc. In the past they provided solutions when that would happen. The last purchase the bag was shown as delivered but arrived 3 days later. My most recent customer service response was beyond horrible - and they accused me of trying to scam them because I pointed out the bag was not delivered so they were going to investigate- and a week later they were going to credit me for the missing bag, but by then the bag was delivered so I immediately told them not to credit it (trail of this is easily seen in the email chain). However, the next day they emailed to accused me of lying to them about the bag being missing. When I wrote back and pointed out their error and that this was an issue of their poor systems, I received no reply. It's horribly managed with terrible customer service, I'd avoid it unless you don't care about quality.

Not overwhelmingly pleased with the purchases I have made - difficult with their photos to see what you're actually getting size-wise and quality wise. Need better measurements. Buyer beware on purchases though I have had about 25% of items that have been decent enough for me to wear... the other items I simply sent back to them to fundraise for my school system... more on this ahead.
My biggest frustration with this company comes from when I sent in items to raise funds for my childhood schools. The first time, items processed in a timely manner, most items accepted and a small amount was raised.
The second time, however, was a fiasco. I sent in a full bag of some of my nicest items that I no longer wore, and items from Schoola that didn't fit/weren't what I expected. I reinforced it with tape just in case to ensure all of my beloved items were used for fundraising, not lost in transit. I believe it was somewhere from 8 months to a year until it was processed AFTER they received the bag (it had a tracking number). There was much emailing with the company to get an update. When this was said and done, they accepted two items. Just 2. These were gorgeous articles of clothing, some new with tags, and others they deemed good enough to sell to me the first time around. When I inquired with the company as to why they said the bag only contained 2 items. Not true, especially given the care I took to tape it up and the weight on file with the mailing company and no notice of damage by them. Perhaps you lost it over the course of 8+ months, Schoola?
Schoola stole from not only me, but the menial funds that would have been raised for the school system. Its quite shameful, actually. Do not trust them with your items!
As far as the funds actually raised, they are menial. Best to have a local yard sale - you'll make more.

I've only bought, not donated as a fundraiser. Less than impressed with their quality, QC and so on. Many items are listed incorrectly; i got two sweaters I'm pretty sure are men's, listed as women's. Items listed in "good" condition really were crap; pilled, stretched out, covered in stains, etc. I wouldn't donate anything like that myself. Jeans listed a Levi's were Denizen, a low end brand made by Levi's exclusively for Target. Not that its bad but NOT what i thought I was getting or was listed as.

First couple of times, i just let it go. Last one, I let them know, they refunded me and gave me credit. Going to complain again, not so much for the credit, but to let them know they need to work on being more accurate. If they give me credit again, I'll use it, and move on. Just not worth it when more than half of what you order is crap and unsuable.

I am always a natural skeptic, but two years ago I decided to give Schoola a shot to raise money for my kids preschool. I sent a few bags in and they were processed and sold quickly, so I decided to organize a bigger school wide clothing drive. We're a small school, but we still raised $1300 and it was great. That said, even then I noticed that none of the designer items with tags still on them ever seemed to make it on the site. (You may say - maybe they just sold very quickly. Sure, that's totally possible. I may have missed the sale of every one of those items because they were snatched up so quickly. But the total money going to the school did not seem to reflect this.) Still, when my daughter switched schools I decided to try sending a few bags in for the new school - again as a test run before suggesting a large school wide fundraiser. Six months later and multiple emails with them and the clothes were still not processed. Eventually I just sort of gave up. But I just double checked the site to see if the clothes has ever been processed and I see that apparently the 2 bags I sent were processed and 100% were sold - and the school earned a total of $5. $5 from six sales after two entire bags of clothing. Sure, maybe a bunch of what I sent didn't meet the standard. That's totally possible. But, again, a bunch of it was designer kids clothes and it great condition - some with the tags still on. Whether it is because these items never make it on the site to begin with, or because the percentage that goes to the school is so minuscule that the effort and time involved amounts to a complete waste of time - either way, something has changed at Schoola and it doesn't seem right. I won't be recommending or using Schoola anymore.

I started my school using schools back in April of 2015, to help raise some extra funds for the 8th grade class. The first year of dealing with them was great. The bags and shipping were originally free of charge, and the school would receive 40% of what the items sold for. Then last December when I contacted them because our quarterly check that had always been about 1500. 00 ended up being just over 500.00 when I contacted them they told me that the shipping cost for our boxes of clothing was over 500.00. I was shocked. We had earned approximately 2500. 00 during my time doing schoola. Since this was found money for the class I passed it on to the next class. There was still a ton of clothes that we had sent in being sold and the next class continued to send clothes in. We had not received a check since last summer but items were still being showed that they were selling. The class this year received a check for 65.00. I think that our school will be all done with them because it is not worth the time or effort for a 60.00 payout. Very sad that something that started out so good turned to something that schools barley benefit from.

I'm surprised there's so many negative reviews! I've been ordering from Schoola for almost a year now and I absolutely love the deals that you can get. If I ever had an issue with anything, they were quick to help fix it. All you have to do is contact them and let them know, and they are more than willing to help you! I always select good and blemished clothes and have gotten many "blemished" clothes that are almost flawless! Amazing site, great customer service, great cause, fast shipping (even the free shipping!). Thank you Schoola for helping me and my family so much. <3

I'm so glad I was referred to this site. I am a little obsessed with thrift shopping, but now I definitely prefer online-thrifting after visiting this site! I've saved so much from purchasing here, and have not had any problems with orders. My items come as described, if not better. Most of my items have said they are in "good" condition... in my opinion they were mostly in great, like-new condition. Plus, they have free shipping! Sure, the free shipping takes 14-21 days... but It's FREE! They have a huge variety of brands, some of which I hardly ever find at Goodwill and other shops. If you love thrifting, or want brand name clothing for a lot less but don't want to go out of your house, I highly recommend Schoola. Oh, and they donate to schools which is awesome!

PS, here's my link to sign up so you can receive $10 when signing up to use on anything!:
https://www.schoola.com/stitch?ref=cp-3Xb70kRW1

Wow... just read all of these awful reviews. I too have been extremely dissappointed with this company. Even more frustrating is the generic response each reviewer has gotten-well, actions speak louder than words! I have mostly been a donar. My complaints are-Women's clothes listed as children's, men's shirts listed as women's. Prices are all over the charts- some being over priced by 100.00 and nwt items way under priced -no rhyme or reasoning to your system. I have complained, but recieved the same bs, with promises to improve, but the same problems have occurred over and over. And oh, did I mention? Many clothes never ever listed... I did find some of them under other schools inventory! For many years, I owned an upscale consignment shop, so I know what to send and what to throw away. The worst part is I collected for my former grammar school, which is located on the far south side of Chicago, one of the neighborhoods you hear about on the national news. These kids can't walk to school unaccompanied by adults, they live below the poverty level, i had hoped Schoola was going to bring a ray of sunshine into their lives by raising money for their school, instead just the opposite. I give Schoola a D and an F for effort

I ordered from Schoola in July. Never received my order, even waiting a month for them to tell me it was sent. Forget I order. Contact customer service who credits my account. When I visited the site, they had a half off coupon still available for joining, so asked CS if I could use it since my original order was lost.No problem. Awesome. This is great.

I try to place an order and unlike the first time I ordered with them, I was charged shipping because I tried to use a code. They also updated their service and now the 50% off comes off of your credit amount rather than the total amount of your order.

** First problem is that is deceptive practices.

So I explain to the lady that I had a credit only because I did not receive my order and I didnt think it was very fair. I also explained this is NOT how thier site was setup when I ordered or I would not have wasted my time. She said oh well.

By this time the clothes I wanted to order are gone since CS takes 24- 48 hours to reply.

I am upset, so I wait two days and go to place my order after filing a complaint against them. My credits are gone. Directly where the credit information is found, it says credits expire 30 days after being added to your acount. This issue was a total of 8 days and my credits were gone.

The lady returned the credit to my account, saying that it did in fact expire after a week desite what their site says.

* Customer service is horrible... I know I am not the only one that sees an issue with this situation? IF I order with specific terms and you update them, why do I have to follow them?
* The credits were taken away after 9 days, not 30 as their website says.
* I didn't receive my original order and now they've updated and I am not entitled to the same offers as everyone else. I think this is very, very shady.
* I looked at my previous order. It was $66. And some change. They donated of that $4.62, but claim to donate 40%. What a lie.
* My friend ordered with them and said the clothes wouldn't even make it into a consignment shop, they are more like yard sale leftovers.
* Half off your order is not half off of your credits. Very deceptive.

I will use the credit I have and never look back at this company. And, since I feel they deceived me and took my money, treating me differently because of their mishap, Ill let everyone know how terrible they are online and in person at as many sites as I can.

HORRIBLE.

I sent in 3 bags FULL of great quality items and waited and waited and waited for ANY response. I asked customer service how long it would take to see well, any activity, and they told me it would take 2-4 weeks. Ok. It took 3 months to get a single item listed. There were 5 items in those bags which retailed for more than $160 and yet, they weren't even listed. Ridiculous. I thought I was helping my children's school, now I know better. I'll never send anything else in. Don't waste your time. Also, the quality of the items are a joke. I spent over $60 on one order and for the quality I got I could have paid $10 at a garage sale. Sorry, but you failed.

Our small school sent in a bag of high quality items, many NEW WITH TAGS. It took them FIVE MONTHS to get our clothes listed, (website says it should take them 21 days) and out of the whole bag, they only accepted TWO items. Upon talking to customer service, they told us we were just out of luck that they changed their submission guidelines during that five month period. No refunds, nothing, just "sorry". We could've used those high quality clothes in a sale of our own and it would have benefited our school greatly. Stay away from Schoola, it's obvious they are using donations for their own purposes and not benefiting schools like ours. :(

Schoola's prices are a joke. This is a great idea, but it's been executed by the wron person. You can see this in how the website is organized, how high their prices are, how many mislabeled items they have, and supposedly how they claim EVERYTHING is 69% or 70% off retail. Three of the 7 tops I purchased were mislabeled and were actually girls! Look at their prices, for used clothing most of the prices are outrageous! Charging $12-$30 for used clothing, some that are generic brands too. I bought about 5 tops from eBay for $15, free shipping. These 7 items would have cost me $61, but I got a coupon code and used some of the money they give you for signing up. They need to realize once an item is used it looses most of its retail value! They wanted $21 for a pair of used Levi's, proclaiming they were 70% off retail. What? A pair of Levi's are not $69, then I seen they have all Levis retailing at $69! New Levi's cost $15-$30 New(the ones like these, Walmart Levis). JC Penney or other department store charge $20 to $40, they retail for a little more & they're new! I bought a top for $16, later finding out that the "Bobbie Brooks" shirt was Dollar General brand, & it stated 70% off retail. Afterwards I found out that it was a Dollar General brand & they stated it retails at $52. More like $10 at Dollar General. This is ridiculously inaccurate, they're supposed retail prices are so off I can't believe I don't see more reviews stating so. I realize that about 40% goes to schools, but the prices should still NOT be that high! I won't be shopping there again unless they get reasonable prices! Also it took almost 3 weeks to ship my order.

A friend sent me this site, The reviews were not the best but I figured I would try it myself. My first order arrived yesterday. I ordered 8 items, half of them were in good condition. My issue is that the "dresses" I ordered are actually 3 piece and 2 piece sets and we were only sent the tops. Someone needs to learn how to read and label them correctly. They are not dresses they are TOPS. Also, One arrived with a belt and the belt was completely ruined and cut in half. Not a huge deal, bc I can take the belt off, but I don't think I would order again. I definitely would never pay the prices they are asking. It helps that I had codes to use to get a very cheap price. But I would be highly upset if I paid the asking price for these items.

People complaining about the company makes me weary but in my opinion, any issue should be minor considering the amount of items the site DOES has listed while working through their backstock and the fact that proceeds do benefit somewhere, even if it can't be every school at once.
If the clothing does, hopefully, show up at least it was cheap and benefiting someone, somewhere. If it doesn't show up then I'm sorry that is a poorly run company but hopefully it isn't that terrible of service. We'll see.