Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company exhibits a mixed reputation, with some customers praising the ability to replicate discontinued fragrances and the quality of the products received. Positive feedback highlights satisfying scent matches and excellent customer service experiences, including quick resolutions to issues. However, significant concerns arise regarding product consistency, with many customers expressing disappointment over receiving items that do not resemble their original fragrances. Additionally, the lack of a return policy and perceived inadequate customer support have led to frustration among buyers. Overall, while there are loyal customers, persistent quality and service issues undermine broader customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I bought a perfume for my mom and it came broken... I emailed them and within an hour they said they would send a replacement
I had my doubts that the custom scent concocted for me at an event could be matched but I truly love it so I gave Scentmatchers a try. They were meticulous and took extra time to evaluate and order additional ingredients. They stayed in touch with me throughout the process alerting me that this was a difficult match to make. In the end the product they delivered was great! The bottles were lovely. On first sniff I could tell there was a slight difference so I compared the original to the match... OK - keep in mind this is a completely original scent I am trying to have matched and not a known brand name perfume! But, yes, on first sniff there was a difference - the original seemed to have a deeper, richer first sniff - BUT once on my wrist and definitely after a couple of minutes the two scents were virtually identical. Not sure how that works I am very happy with the end result!
If you are tired of the fragrance that is your "trademark" changing over the years, disappearing, or the price going up so high that you feel guilty purchasing it, ScentMatchers is your solution.
They not only let me choose from the original French version of my cologne, but allowed me to select a bottle, name the fragrance whatever I wanted, offered a second bottle for about half the price of the first one and it all arrived priority mail within 10 days. The match was absolutely perfect and at 1/3 the price of the cologne that is being sold today, if it's possible to get it. And by the way the cologne sold today bears little resemblance to the original French version. These people ROCK! A. Jackson
The earth by gap scent was a unisex fragrance back in the day well they discontinued it but kept the rest of the line. Well I ordered from scent matchers and it is better than i expected. I will definitely reorder and recommend to my friends. Even the liquid texture looks the same.
Thank you so much.
I had been using Safari for many years when it was discontinued. Didn't think I'd ever find a perfume I liked as much but now I have. Thank You!
I ordered two scents from this company I was pleased with the service and the presentation. My perfume was not exact (who could do that?) but close enough to bring back memories of a magic, classy 30 year marriage. When my husband passed i was surprised how important the sense of smell became. I ordered a discontinued perfume scent from this company. Though it goes away quickly it is enough of a ghost to satisfy my longing.
Long short cut short, customer service willing and ready to make things right. Love my scent and love the fact they resolve any issues.
I ordered 2 fragrances. One was spot on. The second was a bit off but they are doing everything possible to make it work. I could not be more pleased. This is an amazing company and I am looking forward to a long and satisfying relationship with them.
I ordered from them and the scent was not even similar at all to what I wanted. It smelled so disgusting that I had to throw it away. I offered to ship it back to them, but apparently even they could not handle the stink they put together. They tried to get me to keep it and kept giving me some bull about their money and time they put into it and about some charity crap. They kept this up for awhile back and forth thru emails and never said sorry or anything, just kept asking me to feel bad for them. I am the one who got ripped off, feel bad for me, not yourselves. You should feel like shameful scumbags, cause you are. I was so excited waiting for my perfume and cannot believe what I went through after. I requested a full refund numerous times, I told them I would ship back the bottle of stink. But they kept insisting I keep it and they would give me a partial refund then "donate" the rest of my refund to charity. It is all a BIG PATHETIC SCAM. Please BEWARE.
Is named after me... PAT INTHE HAT
It is fabulous... be aware that the name will rub off if you are not very careful
I unfortunately read the reviews too late. I ordered a discontinued scent and just received it. It is what most customers say... It smells cheap and disgusting! It was not even close to the scent. Matter of fact am taking it to be analyzed. Do not ordered anything! I put scent on and I bagged and had to SCRUB it off! Please find another scent you like at a reputable place. Now let's see how quickly a refund comes!
I order an old favorite of mine. Love Fresh Lemon, that has been discontinued. They did a fantastic job. They even personalize my bottle! I smell fresh and clean and lemony!
I had given this company an unfavorable review regarding a fragrance I had ordered that did not work and had vowed that I wouldn't buy from them again. However, on a recent trip to Italy I fell in love with a fragrance called Lavanda Ambrata that is kind of obscure and quite expensive. I thought I would give scentmatchers another try. I was surprised when they said they could do it and even more pleasantly surprised when it came. I thought I owed it to them to submit another review. I had asked them to make it as strong and long lasting as possible and they did. The only reason I didn't give this one five stars is that I no longer have the little sample I took home from Italy so can't say that this is an exact match. I know that it is close though and for the price difference from the original, I will order this one again.
I ordered two bottles of perfume which arrived within about 2 weeks but unfortunately USPS was not gentle with them and both bottles arrived broken and the box was soaked. I took a photo of the box and sent it along with an email. I got a speedy reply promising to replace both bottles which they did quickly. No problems!
As for the perfumes themselves, I ordered matches of Dazzling Silver and Chaos. The Chaos is spot on - smells exactly like the original to me from first spray to dry down. The Dazzling Silver is very nice, but there's a distinctive note in the opening that's missing. The upside is that the dry down is very much as I remember. I'll definitely give Scent at hers a try with other perfumes I've been missing!
Was looking for a favorite but discontinued fragrance called "Night" - by Halston. What I received smelled awful, like some cheap dollar store cologne. Not only was it not the fragrance I was anticipating, the perfume was so oily I had to actually use a tissue to remove the oily residue from my skin.
I emailed ScentMatchers with my complaint and, I suppose like most of those that complained, I never heard anything back. Guess I can always use this perfume as a bug spray as that is about all it is good for!
I ordered a discontinued cologne for my Sister's birthday and she is thrilled and loves her present. The Customer Service is perfect, because I just wrote to ScentMatchers at 6:00 AM and I was greeted and in a conversation with the Customer Service. This tells me they care very much about their Customers. I will be ordering from ScentMatchers again very soon. They are a Five Gold Star Company.
Mrs. Sylvia Habel
WE HAVE A NUMBER OF NIGHT BLOOMING CEREUS PLANTS. WHEN THEY BLOOM (PERIODICALLY) THE FRANCE IS VERY DISTINCTIVE, BUT SHORT LIVED. WE HAVE OFTEN WONDERED HOW TO "BOTTLE IT UP". IN TRYING TO FIND THAT FRAGRANCE IN A PERFUME WE DISCOVERED SCENTMATCHERS. BECAUSE THE FRAGRANCE IS NOT LISTED, WE WERE SCEPTICAL AS TO WHETHER IT COULD BE RE- PRODUCED. HOWEVER, THE PROTECTIONS WHICH THE COMPANY OFFERS, AND ITS OBVIOUS POLICY OF GENUINE DEDICATION TO SATISFYING ITS CUSTOMERS CONVINCED US TO GIVE IT A TRY. WE HAVE BEEN VERY PLEASED WITH THE ENTIRE EXPERIENCE. THE FRAGRANCE TURNED OUT TO BE VERY AUTHENTIC AND THE CUSTOMER SERVICE WAS EXCELLENT AND HELPFUL THROUGH THE ENTIRE TRANSACTION. WE HAVE ALREADY PLACED A REPEAT ORDER FOR OUR DAUGHTER.
I was extremely disappointed when my favorite cologne, Escada Pour Homme, was no longer being made. When I came across a website called www.Scentmatchers.com that advertised they could match discontinued Eau de Perfums I was cautiously optimistic. Now that I have received Scent Matcher's version of this fragrance I could not be any more pleased! The Eau de Parfum is a perfect match of the original! In addition, Scent Matchers offered a lotion with the fragrance, this lotion moisturizes without being oily. I forward to being a customer of Scent Matchers for a very long time.
I've spent the past 7 years trying to find a scent I loved as much as Mary Kay's Acapela. No luck and hundreds of dollars later, I found this site. My order arrived today and I am thrilled! I have my favorite scent back! This company is amazing. If you''re missing a favorite discontinued scent see if they can provide it. You will love the results. I do!
I placed an order for a discontinued perfume -- it was a favorite of my mother's, and I wanted to surprise her for Mother's Day. The perfume was a hit! My mother is a retired laboratory technician, and loves the idea that chemists were able to recreate her favorite perfume. This was the perfect gift for her -- on multiple levels. Thank you, ScentMatchers!
Answer: Hello Jeanne, Perhaps you are referring to Blue Carnation by Roger & Gallet. Please send us an email to [email protected] for any further assistance. Thank you!
Answer: Hello Ashley, Greetings from Scentmatchers! We match discontinued fragrances (including the ones not listed on our website) all the time so that will not be a problem. You can order 8 by Abercrombie & Fitch reproduction by manually entering details from here: https://scentmatchers.com/ Please select "My Fragrance Is Not Listed" option from the drop down menu, and type in the fragrance details manually in the empty box next to "Type Fragrance Name:" option. On the same page, you can select bottle model and the message to be printed on bottle. After that, click on "Add to Cart" button to proceed with the order process. Unfortunately we do not sort the reviews fragrance-wise, but you can check the general feedback emails from our customers here: www.scentmatchersreviews.com For any further assistance, please send an email to [email protected]
Answer: Hello, Yes, we do have 90 days full refund policy in case you are not happy with the order. For any further assistance, please send an email to [email protected]
Answer: Hi, one of our customers ordered Woods reproduction. Please check their review here: http://www.sitejabber.com/reviews/www.scentmatchers.com#92
Answer: I ordered a different scent and it was not even close to the original. They offered to refund my money
Answer: Don't know what "salliage" is, it's not in my dictionary. But in the few days I've used my perfume, the scent is still noticeable by evening. Hope this helps.
Answer: Hi Nikki, Perhaps you can give it a try. We have a full refund policy (check below URL) in case you are not happy with your order. https://scentmatchers.com/pages/return-policy Thank you!
Answer: Hi Barbara, Yes, Raffinee is in our list of scents that we've already successfully matched found here: https://scentmatchers.com/ Please select "Fragrance Name" from the dropdown menu. On the same page, you can select the gender, bottle model and the message to be printed on the bottle. After that, click on the "Add to Cart" button to proceed with the order process. Please send us an email to [email protected] for any further assistance. Thank you!
Answer: Hello Carlie, Greetings from Scentmatchers! Yes, we have Ready by Abercrombie & Fitch listed on our website. You can order from the website URL given below: https://scentmatchers.com Please send us an email to [email protected] for any further assistance. Thank you!
Answer: Hello Eric, Greetings from Scentmatchers! I've checked, and you are in luck! Iquitos by Alain Delon is in our list of scents that we've already successfully matched found here: https://scentmatchers.com/ Please select "Fragrance Name" from the dropdown menu. On the same page, you can select bottle model and the message to be printed on bottle. After that, click on "Add to Cart" button to proceed with the order process. Feel free to contact us again for any further assistance.
Perfume and fragrance matching.

