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Scent Matchers

3.4

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Scent Matchers Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ability to replicate discontinued fragrances and the quality of the products received. Positive feedback highlights satisfying scent matches and excellent customer service experiences, including quick resolutions to issues. However, significant concerns arise regarding product consistency, with many customers expressing disappointment over receiving items that do not resemble their original fragrances. Additionally, the lack of a return policy and perceived inadequate customer support have led to frustration among buyers. Overall, while there are loyal customers, persistent quality and service issues undermine broader customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
42
value
41
shipping
41
quality
40

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New Jersey
1 review
0 helpful votes
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New West
December 9, 2015

I'm so excited to have my perfume back! You did an Awesome job creating it! It's been years since I could get it! People post it selling it for 500 - 600 and used for 300. I will definitely re-order! Thank you so much!

Date of experience: December 9, 2015
Texas
1 review
1 helpful vote
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Dolce and Gabbana for women was their first fragrance and I wore this scent for years. When the fragrance was discontinued I was so disappointed and could never find anything that I enjoyed as much as that scent. I came across Scentmatchers and thought I would give it a try. My bottle arrived yesterday and it is wonderful. I can't tell any difference between the original and this matching scent. I will purchase again and again. Thank you so much. I liked it so much that I have purchased a bottle of the original Opium for my Mother for Christmas and I have every expectation she will be as thrilled as I am with the experience.

Date of experience: December 8, 2015
Ohio
1 review
3 helpful votes
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The Gucci Nobile that I wore has been discontinued for years. I had looked on Ebay for a replacement bottle only to be shocked by the $400 price. I came across your site and thought I'd give it a try. The product that I received was so close to the Nobile that I couldn't tell a difference. Thank you for the wonderful job you did! I'm a repeat customer, now purchasing a fragrance that was discontinued a while ago for my new wife. In this day and age of "Just making a quick buck", I appreciate the time and care taken to make the scent that is personal to me. Thank you again! You've made me a customer for life!

Date of experience: December 4, 2015
Tennessee
1 review
0 helpful votes
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Ordering was easy. Shipping was fast. But my scent does not smell like Yves Rocher's Eryo... I still have some original left and it's CLEARLY two very different smells. I'm even willing to ship the company some original Eryo if it would help match the scent better in the future. Update: I shipped a small sample and they re-did it and sent me a new bottle. As I teach adults for a living; I passed the samples around my classroom and had several people smell them. They are still two very different scents. The new bottle's sprayer broke quickly as well. I won't bother for a refund - just be aware- it not the same as Yves Rocher Eryo.

Date of experience: November 27, 2015
Washington
1 review
1 helpful vote
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Class act
November 25, 2015

I was impressed with the delivery of the bottle itself, and the match of the perfume; was on target. It is nice to be able to wear high ended scents for a fraction of the original cost. KUDOS to scentmatchers I am impressed

Date of experience: November 23, 2015
Florida
1 review
0 helpful votes
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Delightfully pleased
November 20, 2015

My daughter's favorite fragrance was discontinued and she wanted a bottle of it for her upcoming birthday. I found ScentMatchers online and decided to give them a try. My daughter was ecstatic... she loved the bottle that I had designed and she stated that it
Smelled exactly the same. So without a doubt I will be using ScentMatchers for future gifts!

Date of experience: November 18, 2015
Virginia
5 reviews
1 helpful vote
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Fabulous!
November 18, 2015

I have used Spark by Liz since 2003. For some reason they have discontinued this scent. Every perfume site I have visited to try ordering is "out" & I resigned myself to finding a new "favorite" scent. My sister happened upon ScentMatchers and told me about it. I was desperate and went on site, ordered (it is sooooo easy) and within a short time my mailbox was blessed with my 3.4 oz bottle as well as a second bottle on the way! I LOVE IT! I have been amazed at the responses of the people at ScentMatchers. Every inquiry has been answered almost immediately! This site and it's products are AMAZING! I highly recommend this site and am a dedicated customer from now on! Thank you, ScentMatchers!

Date of experience: November 18, 2015
Colorado
6 reviews
7 helpful votes
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Extreme Satisfaction
November 18, 2015

I ordered a reproduction of the original calvin from 1981 and received it promptly. However my initial impression of the product was too powdery and dissimilar from the original. I notified Scent Matchers and a full refund was given immediately without question and no need to send the product back, just keep it I was told.

A month later I retried the cologne and with several friend and family inputs, I changed my mind and decided to wear the cologne, while not exactly the same, it is still very close and got approval from all who have smelled me wearing the original calvin for the last 34 years!

I notified Scent Matchers of my changed decision and requested they recharge me for the cologne. I received a gracious email confirming my request and a discount offer for my next order.

I am very pleased with the product and the customer service.

Wesley Thompson, Charlotte, NC

Date of experience: November 18, 2015
Georgia
1 review
0 helpful votes
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I started using Scentmatchers 4 years ago to replace Aura of Patchouli by Caswell Massey that I used for years.
I have not ever been disappointed.
I always have people comment on the scent.

Date of experience: November 16, 2015
Illinois
1 review
0 helpful votes
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Tres Belle!
November 3, 2015

I was shocked to see my favorite perfume, long since discontinued on Scentmatchers and had to try. Baroque from Fragonard purchased in France in 2006 and reordered several times. Then discontinued.
Scentmatchers is very very very close to the original, a bit more cinnamon than I remember but the spicy oriental feel is there. I love it!
I will be reordering.

Date of experience: November 1, 2015
California
1 review
0 helpful votes
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A Very Happy Birthday
October 30, 2015

I was looking for a gift for by best friend's 60th birthday and I remembered that she like Anne Pliska perfume. When I went to Nordstrom's they told me it was not longer in production. I went to my source for all products AMAZON, and they directed me to ScentMatchers. I was pleasantly surprised that the perfume smelled just like Anne Pliska. I really like the option of choosing your own bottle and personalization of the bottle. My friend was ecstatic to have her favorite scent and a personalized bottle. I had a few questions and the customer service was excellent. I will definitely use ScentMatchers again.

Date of experience: October 29, 2015
New York
1 review
1 helpful vote
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I wore a cologne (Gravel for Men) through the eighties and nineties which was a little hard to find and I never replaced my last bottle. Years later when I looked for it I found that the 1 person who had created and produced it had passed and it was no longer available. I found Scentmatchers and to my surprise I saw that they offered a copy of this cologne. With some trepidation I ordered thinking they couldn't really exactly match the scent. I was very surprised and pleased when my order arrived and they had totally nailed it. It was like being reunited with an old friend. I am very happy with this transaction.

Date of experience: October 25, 2015
Maryland
1 review
0 helpful votes
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ScentMatchers Nailed It!
October 25, 2015

I am thrilled with my ScentMatchers purchase! It was a gift for my mom's birthday. She had been so dissapointed that her favorite scent was discontinued. She even traveled to NY to try and find some. Imagine her delight when she received this scent, made just for her. I may now be her favorite child! Thank you ScentMatchers!

Date of experience: October 24, 2015
Georgia
1 review
2 helpful votes
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I am so pleased with my perfume New West by Aramis. Customer service was spectacular and I will definitely order again and again.

Date of experience: October 23, 2015
Australia
2 reviews
2 helpful votes
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Very special experience
October 21, 2015

I accidently found this website and thought I would give it a try as I live in Australia think I was taking a bit of a chance. However it paid to give it a go as very happy with my perfume which has many happy memories of my teenage years and my husband remembered it as well. Would be more than happy to advise people to do the same thing, very happy with my decision.

Date of experience: October 20, 2015
Florida
2 reviews
1 helpful vote
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I have been using this product since October 2012. They have always gone over and above to keep there customers coming back. Thanks to you and all your staff.

Date of experience: October 17, 2015
New York
1 review
11 helpful votes
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Greatest Team Ever
October 13, 2015

I have asked Scent matchers to duplicate the original Drakkar (before Drakkar Noir). This Drakkar was very popular in the 70s and 80s and was discontinued in the early 90s. Scent matchers worked on reproducing the scent and sent me the product. The result was not matching at all, however, it had a hint of the original Drakkar. I sent them an email stating that I would be willing to work with them and send them a sample until we get it right. I am glad to say that Scent matchers worked with me until they got the scent very similar to Drakkar original, they even sent me a replacement for free to replace the product that I was not happy about. I am so pleased with the level of the prompt customer service, the professionalism and the outstanding skills and service, I have received. First class team and product and honorable people. I am their customer for life and I also ordered fragrance oil and perfume of the original Drakkar. Cannot wait to try it on.

Date of experience: October 12, 2015
Delaware
1 review
1 helpful vote
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I ordered the fragrance Borghese, something I've been looking for years. The cologne has been discontinued. Somehow I came across ScentMatchers online and put in Borghese and this site had it. Once I received it I wasn't disappointed; I remembered that aroma for years; a perfect match (perfect price too). Thanks ScentMatchers.

Date of experience: October 8, 2015
Illinois
1 review
0 helpful votes
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Camp beverly hills review
September 26, 2015

Smells just like the original camp beverly hills... thanks. Love it and have just placed repeat order

Date of experience: September 26, 2015
Arizona
1 review
21 helpful votes
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Im sure many are as skeptical as I was in ordering a cologne no longer in production. Ive been a fan of Lauren Silver for a decade(since 2005). When I heard they were discontinuing this product a couple years back, I bought a couple year supply. After searching for a new scent, I still kept wanting my old Silver back. I found this site and only committed to a bottle. This week, I received my bottle, and wanted to wear it to see its longevity. All I can say is wow. Not only is it identical in scent, it wears a lot longer than the original. I dont know what they use to add to the scents daily longevity. If youre new and leery about this purchase, I say give them a try. If they duplicate most scents like they did Silver you wont be disappointed. Of course I want to get my hands on more, so I checked into the repeat customer option. And oh wow, what a discount you get on repeat orders. Im a customer for life. Plan for a little but of time, because they make a custom bottle and working just for you. But its well worth it. Very nicely packaged and stored in a nice dark bag until you receive it until you can store it where you like. This was my first ever replica purchase of anything. If your experience was anything like mine, youll be glad you purchased. Lastly, finding the originals are not only hard, but get costly as you can imagine. I now can buy my favorite fragrance actually a litle cheaper than what I used to get it, when it was out and in abundance. Nice job here. Very impressed. Cost, product and service, a very nice experience.

Date of experience: September 26, 2015

From the business

Perfume and fragrance matching.


scentmatchers.com
Gaylord, MI, United States
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