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Scent Matchers

3.4

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Scent Matchers Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ability to replicate discontinued fragrances and the quality of the products received. Positive feedback highlights satisfying scent matches and excellent customer service experiences, including quick resolutions to issues. However, significant concerns arise regarding product consistency, with many customers expressing disappointment over receiving items that do not resemble their original fragrances. Additionally, the lack of a return policy and perceived inadequate customer support have led to frustration among buyers. Overall, while there are loyal customers, persistent quality and service issues undermine broader customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
42
value
41
shipping
41
quality
40

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Texas
3 reviews
0 helpful votes
Follow Jacqueline M.
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I've been wearing Adolfo Classic for over 20 years. Within the past year or two, the company discontinued it! I tried every means to find some, but it was about impossible. How glad I am that I tried ScentMatchers. They gave me great feedback as I was waiting for the order and promptly answered a question I had about part of my order. The perfume is very, very close to the original, and I love it. Nice bottle and packing, too. They will be my resource from now on.

Date of experience: May 17, 2015
Utah
1 review
2 helpful votes
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I have used scentmatchers twice now my first order I was a little worried with all the bad reviews but took a chance and I am so glad I did my favorite perfume was discontinued and they had it upon receiving my order I was hooked! My second order they forgot the second bottle I sent an email and got a response the same day, they were right there apologizing and sent it out immediately with no hesitation! There customer service was outstanding! I even asked for a change on my style of bottle and they were very happy to make the change with no hesitation I will be using scentmatcher again and again thank you for such a great company!

Date of experience: May 16, 2015
Wisconsin
2 reviews
1 helpful vote
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This seller went out of their way to do just what they claim and that is to satisfy. They tried to match a very old (1950's) Russian Leather mens cologne which they did not have a sample of. When it did not match, I read their list and asked if they instead, would send Faberge Aphrodisia, which they promptly prepared and sent. It is wonderful and I will definitely be purchasing from them again. Both for a refill on the Aphrodisia and for others on their list. Thanks!

Date of experience: May 12, 2015
District of Columbia
1 review
2 helpful votes
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UPDATE: Well, after wearing this for many months I find that it does not last as long as the original and is still missing something. However, I managed to find an old bottle of the original Opium in my closet and mixed some with this scent to make my original last longer. This worked really well. I still think this smells better than the new, not improved Opium by YSL. I wish the IFRA would keep their big, fat noses out of the formulations!

Original Review: Ever since YSL changed its formulations due to IFRA regs. I have been searching for a replacement for YSL's original formula Opium. I finally found this with ScentMatchers. It is not quite as heavy as the original Opium but the scent profile is spot on. The scent lingered for many hours and did not change during the course of wear. It is so close that I am ordering more bottles to give to friends. I am extremely happy. The new Opium be damned, I'll take ScentMatchers formulation any day. Also, the price structure is fantastic. I highly recommend ScentMatcher.com to everyone!

Date of experience: May 8, 2015
Illinois
1 review
1 helpful vote
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I'm in heaven
May 5, 2015

I received my scent today... Scentmatchers version of V/S Versus by Versace... and I am on cloud nine. I haven't smelled anything so brilliant in at least 10 years... since my perfume was discontinued. The scent is 99% perfect

I couldn't be happier. I am not just impressed with the scent itself but the bottle I picked is beautiful... and I absolutely LOVE that I got to pick the name of my new perfume. Also impressed that it only took 2 weeks to receive my order and Scentmatchers did a wonderful job keeping me posted on the status of my order.

Even if I was able to buy the real thing I would still buy Scentmatchers product! I get twice as much for half the price. They have really out done themselves.

I will definitely be reordering... and sooner rather than later because I am going to wear this scent every singe day. My next order will include a travel size bottle and the matching scented lotion as well.

Date of experience: May 5, 2015
Wisconsin
1 review
0 helpful votes
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Norell cologne
May 1, 2015

To whom it may concern:
I ordered my cologne (Norell) which has been impossible to find.
They came very close to matching it and I am very pleased with the results.
I will certainly order from them again. They provided excellent service.
Joan Peterson

Date of experience: April 30, 2015
California
4 reviews
11 helpful votes
Follow Irene Z.
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Scentmatchers duplicated Woods that Abercrombie used to make. I could not find it anywhere at a reasonable price. The match is perfect. The bottle is lovely. The price is reasonable. The service is excellent. I will tell my friends and purchase from Scentmatchers again.

Date of experience: April 27, 2015
Tennessee
2 reviews
1 helpful vote
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Nailed It!
April 28, 2015

I have been wearing Royal Secret for over 30 years and found it to be out of stock every time I tried to order it lately. Ordering from other places proved to be knock offs that were not the same scent. I was becoming very frustrated with ordering and returning bottles that were not quite right. I am so happy I found your company. You nailed the match perfectly and you have a lifetime customer with me. The added touch of my name on the bottle was nice as well as the card with pictures of the team and the re order offer.

Date of experience: April 27, 2015
Illinois
2 reviews
3 helpful votes
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I have ordered from ScentMatchers twice and have always been satisfied with their service and their product. Both me and my wife love the perfumes they have made for us. I highly recommend this company if you are looking to do something special and unique for the one you love.

Date of experience: April 24, 2015
California
1 review
0 helpful votes
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Fantastic
April 18, 2015

Caswell Massey stopped making Tricorn Cologne for men a few years ago. I had been using it for many years and was quite disappointed. I tried many different colognes for men, but none came close. I found ScentMatchers on a Google search and I am back in business again. The scent is identical and their service was extraordinary. I coudln't be happier and would recommend them to anyone looking for a discontinued fragrance. Bob L.

Date of experience: April 18, 2015
Iowa
1 review
0 helpful votes
Follow Maria L.
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This is the second duplication of a fragrance that we've bought from ScentMatchers.
Both capture the best essence of the fragrances.
These are far superior to other duplicates of these fragrances that we've purchased over the decades. Including one we paid a chemist to create.
ScentMatchers is the best that is out there. By far.

Date of experience: April 10, 2015
GB
1 review
0 helpful votes
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Very impressed!
April 10, 2015

Great customer service and very happy with the product when it arrived. I will be re-ordering in the future.

Date of experience: April 10, 2015
Pennsylvania
1 review
0 helpful votes
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I was buying my special scent from a clothing catalog and when I went to re-order the perfume they had discontinued it! I was so disappointed because that scent was so special to me, it wasn't overwhelming. I could use it everyday. A friend suggested that I search Amazon for the fragrance, however, I had no luck. I did see the advertisement for Scentmatchers, and I used the description of the scent on the fragrance box to explain what I was looking for in a perfume. To be honest, I wasn't sure what to expect. In a short time, I received a bottle of perfume that was pleasantly similar to the fragrance that had been discontinued. It is not exactly the same, but it is very pleasing. I use it every day! I don't like strong perfume, yet I like this scent very much. I am a happy customer!

Date of experience: April 6, 2015
Canada
1 review
0 helpful votes
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I ordered a scent match of Chanel Misia, the order came with in 2 weeks and I am super happy with the quality! It is perfect :) Susan the representative I dealt with was super courteous and really quick to reply with my inquiries.

Date of experience: April 2, 2015
Arizona
1 review
2 helpful votes
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They refunded my money extremely fast, but the fake Jovan Grass Oil was horrible. They did try to con me into feeling guilty about the supposed money that they spent trying to recreate the scent, but they already know, darn good and well, that they cannot even come close to recreating the Jovan Grass Oil and yet they're still selling it. I don't understand this.

Date of experience: March 28, 2015
Maryland
1 review
3 helpful votes
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Very good product.
March 27, 2015

I recently purchased two bottles of you Romance Silver reproduction. Ive been using it for about three weeks, and wanted to give you my thoughts on your product.

1. Your customer service was extremely helpful, and easy to work with.
2. The speed of delivery was also good.
3. The match on the scent was very close, almost perfect.

The only issue I've seen is the sustainability of the scent. I have one bottle of the original left that I use for special occasions. When I spray it on my shirt, I can smell it on there two or three days later. Not so with your version. It seems to wear out within the day, and I need to respray if I'm going on a long day out. I'm not sure how this could be remedied, or why the original lasts like it does, but this is something I would like to see fixed if possible.

Otherwise, my experience with you guys was pleasurable. Thank you.

Date of experience: March 27, 2015
Texas
1 review
0 helpful votes
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Let's hop aboard a time machine as SCENTMATCHERS takes us on a journey to the
Era of glamorous fashions and aromas with this Dynasty inspired version of Forever
Krystle. This smells like a million bucks! This takes me so far back to my childhood
That I think I'll spend "all of my allowance" on more perfume by SCENTMATCHERS!
Maybe I'll just ask Santa...

Date of experience: March 18, 2015
Minnesota
1 review
3 helpful votes
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I cannot tell you how thrilled I am to have Fendi Classic back in my life. Like an old friend who's been away for way too long. I had named my bottle "Awesome Sauce" and got it in the mail yesterday, ripped open the package and proceeded to spray a small dab on my wrist. It smells just like I remember. And believe me, I lived in this stuff, I remember how this smells. I kept smelling my wrist in disbelief that I found this scent again. I am so happy!

I could not be more satisfied with my purchase. They were prompt - they sent me a tracking number and now they have my order on file, any subsequent order I purchase is 39.99. Thank you sooooo much for being there to make this much missed scent. You've got a customer for life!:-)

Date of experience: March 14, 2015
Illinois
1 review
14 helpful votes
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I had ordered the Ritz Light, well it was not what I was looking for (it was close but just wasn't what I wanted) and they promptly messaged me back telling me the order I placed would take a little extra time due to getting the items that go into the perfume, I was a little disappointed, but good things come to those who wait, so I waited, then I received a message telling me my order had been shipped (YA HOO!) well it was just a few days later I got my package arrived & I opened it... It wasn't what I had hopped for. So I kept it trying it out, I just couldn't say I loved it like the original Ritz. So I contacted the kids at 'ScentMatchers' and explained to them I wasn't real happy that I had ordered the wrong scent. I PROMTLY received a message back, they offered me the scent I really should of ordered in the first place, so I agreed. I received my order in less than a week, I opened the package... OH MY GOODNESS! I Love it! They nailed it to a T!
I can NOT understand why these others gave a negative review for this company. They are great! THEY fixed MY SCREW UP! My screw up, my fault! And they have treated me with great courtesy! Maybe if others treat them with kindness & respect, well they may get kindness & respect in return. These young hard working adults have me as a lifetime customer!
I have NEVER written a review for any company, and I never thought I would, but these guys BLEW ME AWAY! Susan Johnson - customer service manager, was very professional. Great job Susan! I wouldn't want you job, VERY STRESSFUL!
Erica, Angela, Adam & Morgan, your mixture was spot on! THANK you!

Date of experience: March 8, 2015
Maryland
1 review
0 helpful votes
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Beautiful scent!
March 4, 2015

My bottle of Woodhue arrived and was well packed-when I tried it I couldn't believe how great it was-smelled just like the original or maybe even better! I will certainly be a repeat customer

Date of experience: March 4, 2015

From the business

Perfume and fragrance matching.


scentmatchers.com
Gaylord, MI, United States
+38
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