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Scent Matchers Reviews Summary
The company exhibits a mixed reputation, with some customers praising the ability to replicate discontinued fragrances and the quality of the products received. Positive feedback highlights satisfying scent matches and excellent customer service experiences, including quick resolutions to issues. However, significant concerns arise regarding product consistency, with many customers expressing disappointment over receiving items that do not resemble their original fragrances. Additionally, the lack of a return policy and perceived inadequate customer support have led to frustration among buyers. Overall, while there are loyal customers, persistent quality and service issues undermine broader customer satisfaction.
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I was so excited to have the chance to own again the discontinued french perfume Ondine. It was my mother's favorite scent. What I got smelled like men's cologne. The only response from the company was so sorry, we do our best. No refund, no exchange. If they don't know for sure if they've captured a scent, they shouldn't offer it.
I payed $70.00 pus $10.00 for something that smelled terrible, reading the reviews I'm sure now they send everybody the same liquid that stinks, is so bad you can't even give it away, this people should be in jail for robing people.
If you read the reviews on their page is full of compliments, but I'm sure that are themselves writing them to entice people to order from them.
The cologne they sent was not even reminiscent to what I ordered, it is useless. I requested refund and was rejected. I am now trying to get my money back through my credit card company.
They are finally going out of business which is good because this was just a total fraud from the beginning. None of the cologne they ever sent me could even be given away it was so horrible. I think they just took room deodorant and put it in a cologne bottle
I can't even give the cologne they sent away. These were really bad. Nobody ever got back to me from phone messages. They never tried to make it right. Cologne I ordered were: clinique chemistry and PC man's musk. Both smelled like something was rotten. Just a bunch of kids and scammers running it. Any good reviews are from employees. My fault. Don't make the same mistake.
I ordered Yves St Laurent Belle D'Opium, and the first sample that arrived smelled horrible, and nothing like the original. They then asked for a sample, so I sent the last bit of my last bottle to them. They sent me another small unmarked bottle (not even the one I originally ordered), and the scent was still nothing like the original I sent them. They did not deliver on the product and yet refuse to refund me the money I paid. Do not waste your money!
I turned them into BBB for false advertisement. Worst perfume ever. They lie, they don't smell like perfume you used to buy. Smells old and horrible.
I ordered Aeropostale Benton from them for my son in law. I received it yesterday and it smelled nothing like it. I contacted their customer service and was basically told I am out of luck and they can't do anything for me. So... I am mad and out of 70 Dollars. I do not recommend this company!
Interlude was discontinued some years ago, and is only available at outrageous prices for half-empty bottles on ebay. ScentMatchers sent a big and a bonus bottle of the matched scent, and it's great. Will use them again.
Came fairly quickly, is a decent sized bottle for the price, and smells indistinguishable from Black Cashmere, which was discontinued over a decade ago. I'm glad I don't have to worry about running out anymore! Thank you for letting me wear my special occasion perfume every day, now!
1) These are the kindest group of people you'll find; and 2) They went the extra mile to see that I was pleased by redoing my order w/o charge to achieve what I felt was impossible; and 3) I am just an old man trying to recapture a little of his past in this crazy world and somehow they instinctively knew it and really worked above and beyond to help.
HERE'S THE DEAL: Don't go to, use, order, gamble on, anybody else but this family. I may be in the sunset years but for as long as I have on this earth, they will have my business.
Remarkable talent - what I ordered has gone out of "print" so to speak, and I could only find a few folks online with partial bottles - selling them upwards of 250 and 300 dollars! This family has a superb talent! My lady friend told me "I can't believe you actually spent 300 dollars to get your cologne!" She could not tell the difference... Bravo Scentmatchers... bravo! I"ll be back for more!
I'm kind of in shock. I see that they are a small business, so I guess I was expecting better customer service? I ordered two scents... one of them was the wrong scent and the other was in the wrong bottle. When I wrote them to say that there had been a mix up, they said for health reasons, they could not refund or redo my scent. This is laughable and I truly hope they begin to have some competition because it seems like they are relying on being the only game in town. Save your money.
Very good customer service. They replied in 1 day. All companies should follow their outstanding example.
"I was worried that matching a scent that is not on their list and has been gone for over a decade would not work. But I am thrilled with the reproduction of Laura Ashley #1 -- a scent I loved for years until it was discontinued. I am thrilled with the quality of the perfume also. The scent lasts and lasts all day. These folks are miracle workers. Thank you"
My mother cried when she learned her favorite perfume was discontining. When I got the scentmatchers perfume in the mail I could smell my mother through the box. I can't wait for her to open it!
ScentMatchers was the only place I could find my grandmother's perfume scent for her 80th birthday. That was the only request that she had made and it was exactly as she loved it. The scented lotion was perfect compliment for the personalized bottle. It arrived about 2.5 weeks after I ordered it, just in time for her party. I know what I will be getting her in the future for her gifts.
"I ordered Fossil 1954 that has been discontinued from Fossil. ScentMatchers came very close to matching scent, the only problem I have is that it doesn't last all day like original Fossil 1954. Hoping they can get a formula to make it last that long."
It's been years since my last bottle of Earth ran out, but ScentMatchers has brought it back. When my adult daughter came for a visit, she recognized it right away. It's expensive--but since I haven't worn any scent since Earth disappeared, I figure I can indulge myself!
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Perfume and fragrance matching.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members