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Scent Matchers

3.4

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Scent Matchers Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ability to replicate discontinued fragrances and the quality of the products received. Positive feedback highlights satisfying scent matches and excellent customer service experiences, including quick resolutions to issues. However, significant concerns arise regarding product consistency, with many customers expressing disappointment over receiving items that do not resemble their original fragrances. Additionally, the lack of a return policy and perceived inadequate customer support have led to frustration among buyers. Overall, while there are loyal customers, persistent quality and service issues undermine broader customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
42
value
41
shipping
41
quality
40

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Maryland
1 review
0 helpful votes
Follow Tamera C.
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My mom has been talking about this perfume since I was a kid. It was her favorite smell and was so sad that she could never find it again. Years ago I bought her one from eBay that was old and had lost most of its smell. This knocked it out of the park. She is so happy to have her favorite smell back.

Date of experience: January 9, 2019
Virginia
3 reviews
14 helpful votes
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I was referred by a close neighbor, admittedly sceptical I placed my order.
Man alive! You surpassed my expectations. BASE SCENT 100- PROJECTION 100 & SILLAGE 100.

I am a Scentmatcher client FOR LIFE.

Masters of your craft.

Craig L JAN 06 2019.

Date of experience: January 6, 2019
Colorado
1 review
0 helpful votes
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My scent is the original Envy... the scent recieved originally was Envy me. They bend over backwards to make it right and both scents are great! Thank you scent matchers!

Date of experience: January 4, 2019
California
1 review
3 helpful votes
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Scumbags Scam
December 27, 2018

They cant replicate anything

Will send you garbage

Have a automated response system

No phone calls can be connected

They will send replacements that also smell like garbage

No refunds

Pure scum

Do not do business w/ them

Date of experience: December 27, 2018
New York
1 review
3 helpful votes
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I'm SO disappointed!
December 22, 2018

I was so happy to order this fragrance that Ive wanted for the last 20 years. Tendre Poison by Christian Dior. Being that I have just 2 sprays of the original left. I woke up to my package this morning and couldn't wait to open it then spray it and have it bring me back in time to 1995 and swarm me with all the fun, beautiful memories it reminds me of. Instead I smelled regret. I'm so upset. I really needed to relive those memories.

Date of experience: December 22, 2018
Pennsylvania
1 review
6 helpful votes
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I requested American Eagle Real for women from the ScentMatchers' listing of discontinued perfumes. The first perfume they sent, had a terrible odor and gave me a headache. I reported this to the company and they requested a sample. I they sent them a sample of AE Real and recently received a replacement, it was the same as the first, no different. I told I am dissatisfied with their service and requested a refund. They stated they do not give refunds. DO NOT waste your money... terrible company, false advertising.

Date of experience: December 12, 2018
California
1 review
3 helpful votes
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The good news is that they were able to match the scent of my favorite perfume, TOVA, very closely.
Unfortunately that's where the good news stops. The first thing wrong was that once applied, the scent does not stay on very long at all. I found myself having to reapply every 30 minutes to an hour in order to keep the perfume smell noticeable.
Secondly, and more importantly, the scent changes in the bottle over a relatively short period of time to something unpleasant. It is a very distinctive odor that is no longer Tova and in fact, not even perfume smelling. It transforms into something like an astringent disinfectant smell and it's quite off-putting.
I was so disappointed as it is virtually impossible to find TOVA anywhere these days and I thought they had nailed it at first.
I will not be re-ordering unless these issues can be fixed.

Date of experience: December 7, 2018
Colorado
1 review
14 helpful votes
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Waste of money
November 29, 2018

I had ordered a remake of an old bath and body works scent that was discontinued over a decade ago. They sent me a bottle and it smelled like musty old perfume that was sitting on a shelf of an antique store for decades. I emailed to complain and they offered me a re-do. They sent me a lot to give them a sample, (a sample of a scent that I did not have because it was discontinued over a decade ago hence me ordering from them) however I digress, so I had to find the cheapest smallest body wash version of the scent on EBay. I put that in their kit and shipped it off awaiting my re-do bottle. Just got it in the mail, and it's as horrible musty and stinky as the first one. They had originally claimed that this is what their samples smelled like- so clearly their samples are very old and very expired too! I wouldn't recommend ordering from them unless the perfume you're chasing is still available for purchase elsewhere or if it was just recently discontinued- otherwise the scent profile is completely off.

Date of experience: November 29, 2018
Florida
1 review
6 helpful votes
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Buyer beware!
November 28, 2018

I feel bad writing this post- but it seems that buying from this site was a bad choice-- I received an advertised replica scent that was vile and smelled nothing like the cologne it was suppose to mimic-- though customer service was quick to respond, they offered no solution and stopped responding to emails-- I tried my best to work it out with them but now I have to go through the hassle of a credit card dispute-- buyers beware!

Date of experience: November 28, 2018
New Jersey
1 review
4 helpful votes
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I paid good money for 3 bottles of the reproduction of "SANTANA MUSK OIL" which not only it didn't smell anything like the original but the one they created for me was not a pleasant scent. Perhaps they had no idea of what it was suppose to smell like so instead of letting me know they decided to come up with an irrelevant sent. I will never trust them with reproducing anything for me again.

Date of experience: November 26, 2018
Texas
1 review
0 helpful votes
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Excellent product
November 19, 2018

Thank you just received my 2nd bottle today. The scent is very very close to the original I really like it. Will reorder when my supply starts to run low. Thanks again for a great product. Product delivery time from order longer than expected, but support was prompt in keeping me updated on product progress.

Chris

Date of experience: November 18, 2018
California
1 review
4 helpful votes
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Herve Leger
November 14, 2018

Failed... If Old lady panty hose is there idea of Herve Leger, then they nailed. It smelled like medical disenfectant. I offered the bottles to anyone wanting them since THEY DO NOT REFUND... nobody wanted it... They all gagged when smelling it.

Date of experience: November 14, 2018
Oklahoma
1 review
0 helpful votes
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Just awesome!
November 15, 2018

I was on several discontinued lists for a replacement bottle of Estee which I have worn for over 40 years as a signature fragrance. I found Scentmatchers and was thrilled when I saw Estee Pure Fragrance available. It smells just like the original and I love the personalized label on the bottle. I definitely will reorder from this company.

Date of experience: November 13, 2018
Florida
1 review
0 helpful votes
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Aeropostale "Promise Me"
November 13, 2018

I was so excited to try ScentMatchers because my favorite perfume in the whole world, "Promise Me" by Aeropostale (light blue bottle), was discontinued, and it was usually $12 at Aeropostale and now sells used for $100 on eBay. I received my order from Scentmatchers yesterday and although it's a very pleasant smell it does not smell like Promise Me at all. I understand everyone smells things differently but I was very disappointed:(
I almost want to send them my old bottle of Promise Me so they can replicate it a little better. If I have any other discontinued perfumes I will still try ScentMatchers since they are a great family business, so hopefully better luck next time!

Date of experience: November 13, 2018
California
1 review
0 helpful votes
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Great Duplication!
November 14, 2018

I ordered my all time favorite perfume-TOVA! I am so pleasantly surprised! It smells exactly the same as I remembered it to be! I LOVE IT! Just a few sprays & it stays with me all day!
I will Be reordering again for sure!

Date of experience: November 12, 2018
California
1 review
4 helpful votes
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Yuk...
November 8, 2018

I tried this on a whim just to see how close they could actually get to matching some classic scents. They can't (no surprise). So far all they've been able to match is cheap dog shampoo. It wasn't even close. I'm truly surprised by all of the positive reviews. It's fishy.

Date of experience: November 8, 2018
Texas
2 reviews
6 helpful votes
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They missed the mark on this one. I ordered the Green Apple by Max Factor and it does not smell like the original at all. I wonder how they can create a fragrance they have never smelled. Very disappointed

Date of experience: November 1, 2018
Florida
3 reviews
0 helpful votes
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On Point
October 28, 2018

I got the cologne last night after I got home from work. I still have a tiny bit of the original left, and did a test with my 17 year old daughter, and was amazed at how very close the two are. What I had left was perfume, and bought the cologne. The scents are so very close to being identical. The undertones were exact, but the perfume from the original had a slight over tone but I do not know what the scent is that I smell first with it. I am beyond thrilled to have found ScentMatchers.

Date of experience: October 27, 2018
Illinois
1 review
1 helpful vote
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Love it!
October 28, 2018

I bought a dupe from a Hollister perfume that was discontinued. It smelled just like it! It cost me $10 less than the original for 3x the amount of product. I wear it every day! Absolutely love this company!

Date of experience: October 25, 2018
New York
1 review
0 helpful votes
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Scentmatchers did a fantastic job mimicking my fragrance. Also, their Customer Service was very responsive and are willing to work with you until you are satisfied.

Date of experience: October 18, 2018

From the business

Perfume and fragrance matching.


scentmatchers.com
Gaylord, MI, United States
+38
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