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Scentbird

2.1

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Scentbird Reviews Summary

Scentbird has a rating of 2.1 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 96th among Subscription Shopping sites.

service
393
value
385
shipping
384
returns
231
quality
358
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Massachusetts
1 review
0 helpful votes
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Smelling good
September 10, 2020

These products are very high priced get it for cheaper and also smell fresh with multiple options to choose from I'm sure you will find the right fit! Always use the guide to help you find sents that you would like. I would reccomend onoy using one pump per day to last you a full 30 days.

Date of experience: September 9, 2020
New Jersey
1 review
0 helpful votes
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Birdie of Fragrance
September 9, 2020

I really love the long list of fabulous fragrance choices - yeeeees! I am recommending this company to family & friends.

Date of experience: September 8, 2020
Florida
1 review
0 helpful votes
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Zero customer service.
September 8, 2020

Scent bird started out really good, until they missed a month, and didn't send on of my birds and continued to charge me for it. They on have zendesk help, no email, I submitted a ticket and not a single person from scentbird has reached out. I'd go to the BBB but it's not worth the $30 I was charged and missing scent. Thanks but no thanks.

Date of experience: September 7, 2020
Germany
1 review
0 helpful votes
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Amazing
September 8, 2020

I started using Scentbird products couple months ago and still enjoying the fragrances I am receiving every month. Affordable, on time and well packaged. Amazing service.

Date of experience: September 7, 2020
New York
1 review
0 helpful votes
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Love it...
September 8, 2020

Scent bird is so convenient and affordable and you never run out as soon as you think you're done with your perfume something new is already in the mail. I have given multiple of my friends the info and they are now also using it... If your questioning yourself just do it. It's so worth it...

Date of experience: September 7, 2020
New York
1 review
0 helpful votes
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I have nothing negative to say about this company so far so good the perfume is actually the real deal it is 100% authentic I save money I collect perfumes and I smell good at the same time I love it I have told many friends and family members my mom was the one to tell me 1 of the best things I've did was to sign up this is a 100% honest and true view I will receive no benefits from this!

Date of experience: September 7, 2020
Alabama
1 review
0 helpful votes
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Worth every spray!
September 8, 2020

I absolutely love this subscription and try to preserve for as long as possible I now have them everywhere and love being able to pick out a high quality spray to fit where I'm going

Date of experience: September 7, 2020
Pennsylvania
1 review
0 helpful votes
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I didn't receive anything
September 7, 2020

Didn't receive anything since i subscribe. I don't know where i am with my subscription right now.
I might need assistance

Date of experience: September 7, 2020
Texas
1 review
0 helpful votes
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I could not afford any of these perfumes ever, so the only time I can wear Burberry or Versace is if I get an opportunity to spray a sample on my self shoppung at Macys, Dillards or Sephora. Scentbirtld sends the most high end fragrances and colognes for just a little over $12 a month. They come in a tube that you put in a sleek looking case! Since these are higher end and more expensive, a little goes a long way so the tubes really do last the entire month, as long as you are spraying it on once in the morning. You are not buying the whole bottle here, which will normally run you at least $100 on the cheaper side of things. You get a new one every month! I absolutely love it and would recommend it to anyone!

Date of experience: September 5, 2020
Minnesota
1 review
18 helpful votes
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I really enjoy being able to get a different scent every month. Just a little extra cost and you can get 2 or 3. Have had several that I like and a few I didn't. So now I know what not to get. There are many choices of fragrances to choose from. To try out ones you've never tried or ever heard of. This is a great plan. I highly suggest it for those who don't know the fragrances that appeal to you. Trust me you won't regret it! Sorry wrote this review at work so I can't add any pictures. 6 month member!

Date of experience: September 4, 2020
District of Columbia
1 review
0 helpful votes
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Monthly samplers.
September 4, 2020

I get a bottle of fragrance ever month. It costs about $12 and I can stop or change it as I want.
By getting the bottle I can sample different fragrances without having to buy the full size in stores. I like this better than sniffing several samples in a store. My wife can let me know if she likes it easily.

Date of experience: September 3, 2020
Jessica L. Scentbird Rep
over a year old

Thank you for your positive review, David! We're so happy to hear that you're enjoying testing our fragrances out.

Illinois
1 review
0 helpful votes
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Very satisified
September 4, 2020

I have been very satisfied with all the product I have received from Scentbird. Look forward each month to new product, always in a timely manner

Date of experience: September 3, 2020
Jessica L. Scentbird Rep
over a year old

We are so grateful for your kind words, Shirley. ❤️ We will do our best to keep exceeding your expectations!

India
1 review
0 helpful votes
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I have been using this site for about 6 months, maybe a bit longer. In the beginning, I had some of the same problems other reviewers have had. I have always received my order, however not always on time or the site has said, it was delivered, but it had not been. My problem with this site is the customer care. In my emails to the company, I have gotten responses that had nothing to do with what I was writing about or worse, they would ask me for all of this information, that was already in my email. Happily, I haven't had any problems for a while. I love the products, the service and ability to try things and not be into it for $100+. Am I confident there will not be any problems in the future? No. Am I willing to recommend this site to others (especially with all the pressure they seem to put on you, to do so) right now, No.

Date of experience: September 3, 2020
Jessica L. Scentbird Rep
over a year old

Hi Jamie, thank you for your honest feedback. Please accept my sincere apologies for the inconsistent customer service. We would like to let you know that your feedback has been taken very seriously and it extensively helps us to grow and better our service. If you ever need any assistance, kindly email us at [email protected] and one of our team will be with you within 24 hours. Thank you!

New Jersey
1 review
0 helpful votes
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Scents
September 3, 2020

I have loved every scent I received, though my 2 favorites are Nest Indigo, and Get a rooms $#*! Please. Love the name of the fragrance as well

Date of experience: September 2, 2020
Jessica L. Scentbird Rep
over a year old

Thanks for the awesome review, Desiree! ❤️ We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Arkansas
1 review
0 helpful votes
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I love Scentbird
September 2, 2020

I love scentbird! Every month I get new fragrances to indulge in. I never have to worry about my delivery because it's always on time. I highly recommend this company to anyone that loves perfume and wants a little change in their life.

Date of experience: September 2, 2020
Jessica L. Scentbird Rep
over a year old

We can’t thank you enough for the kind words, Victoria! Your review means a lot to us and lets us know we’re on the right track. ❤️

Virginia
1 review
0 helpful votes
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Love
September 1, 2020

Love trying all the new fragrances that I would other wise not be able to do without Scentbird I wouldn't be able to afford all these lovely scents!

Date of experience: September 1, 2020
Jessica L. Scentbird Rep
over a year old

Amanda, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience! ❤️

Texas
1 review
0 helpful votes
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I love my fragrances.
September 1, 2020

I really enjoy the fragrance that I picked at scent bird I can take it with me where ever I go. You can't take your big bottles of fragrance with you. Awesome site.

Date of experience: September 1, 2020
Jessica L. Scentbird Rep
over a year old

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you so much for your positive feedback, Sarita! ❤️

Illinois
2 reviews
0 helpful votes
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Dissatisfy
August 31, 2020

I was very disappointed when I opened my package to discover that half the bottle had leaked out into the packaging. Apparently the top was not secure on the bottle.

Date of experience: August 31, 2020
Jessica L. Scentbird Rep
over a year old

Hi Silvia, I'm truly sorry to hear that your order arrived leaking. No worries, we'll get this resolved right away. Please email us at [email protected] and one of our team will be with you shortly. Thank you!

Tennessee
1 review
0 helpful votes
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MY SCENTS make sense!
September 1, 2020

Scentbird is an amazing way to explore all of my " me's"! One day flirty the next serious at work then finish off for date night. With Scentbird I have my very own mini variety of scents I'll be in the mood for. Also the employees@ Scentbird I am so grateful. I had moved my scents were lost but I didnt have to worry. They eased my mind and took care of everything. THEY ROCK!

Date of experience: August 31, 2020
Jessica L. Scentbird Rep
over a year old

Thank you so much for this amazing 5-star review, Claudia! ❤️ We really appreciate you being a customer and helping to share the word about us.

Texas
1 review
0 helpful votes
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Never got my product
August 26, 2020

I ordered TWICE one of the orders went to my old house the people who lived there said nothing came and then they said they delivered it yesterday to my mailbox and NOTHING was there im very disappointed want a refund and won't recommend using this service just go to the mail

Date of experience: August 26, 2020
Jessica L. Scentbird Rep
over a year old

Hi Lexia, I'm sorry to hear that you had a problem receiving your order. Kindly email us at [email protected] and we'll get everything resolved immediately. Thank you!

From the business

Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.


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