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Scentbird Reviews Summary
Scentbird has a rating of 2.1 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 96th among Subscription Shopping sites.
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Scentbird is one of the best investment i made. Good collection of scents and i love them. I receive quite a number of compliments thanks to this unique scent.
Scentbird allows customers to pick which scent they want along with what month to be sent. Scentbird also has new fragrances/colones every month. In addition to there already huge selection. I like being able to test out a fragrance before purchasing a huge, expensive bottle.
Thank you for your love and support, Michelle! We're so grateful for customers like you! ❤️
Never missed a shipment or a bad product shipped. I love all the fragrances they pick for me they are always on point!
Hi Virginia, thank you for helping to share the word about us! ❤️ We're really pleased to hear that you're enjoying your subscription!
The body sprays they offer are really good. Their scent has a long-lasting effect on the body. I really like it.
Hi Ecem, I'm delighted to hear that you're enjoying your experience! Thank you for sharing your feedback! ❤️ We appreciate you!
I used this company years ago and stopped. Now, I find out that in June 2020, their customer database has been breached! To make it worse, they failed to notify customers. Please do not sign up with them!
Hi Charlie, we apologize unreservedly for the last year’s data breach and the inconvenience that it has caused you! Kindly note that we’ve emailed every customer the next day it happened (on July 29th, 2020). This was a sophisticated attack on multiple companies, but rest assured we have invested heavily to ensure that this never happens again. We have already added another layer of security for customer authentication on our backend. We are also currently working with a security team to see how else we can enhance our system safety. Should you have any further questions or concerns please send us an email at [email protected]. Keep safe!
I have already canceled my subscription, from broken product to no delivery of product. That update was 7 days ago! Horrible experience...
Hi Christie, thank you for your honest feedback! We're very sorry to see your frustration. Rest assured that we always send replacements for broken or lost products if we're being notified. You need to update us via [email protected] and we're always open and here to assist you further! Thank you!
Being able to try designer fragrances that I wouldn't go splurge for every month is a game changer. I have learned about new fragrances that I ever would have otherwise and really broadened the type of scents that I will wear also. It's simple and a no brainer!
The cute cases are very nice, I have six different colors which makes it easy to tell my fragrances apart at a glance and the colors are fun!
I also recently tried their lip balm. Also top quality. Try it out, you'll definitely love it.
Hi Meghan, thank you for your love and support! We're so grateful for customers like you! ❤️
Great way to try new things! I have discovered some new favorites. Try it
You won't be disappointed.
Hi Tracy, we're sooo happy to hear that you're enjoying your experience! ❤️ Thank you for sharing!
I like fragrance, but I HATE buying large bottles… I could count on one hand how many times I've used an entire bottle up. My fragrance changes depending on the weather, the occasion, my mood… many things. There's nowhere near me to try fragrances ahead, so I had stopped buying any. I really enjoy Scentbird suggesting scents that may fit my profile, as well as scents that I may like based on other scents. I have discovered some fragrances that work very well for me. Two of them I liked so much I bought a full bottle! Shipping is quick and tracking is spot on. The metal cases that hold the fragrance vials fit easily into a purse or pocket, and the unique "twist" design to open ensures they don't spray accidentally.
Hi Beth, we really appreciate your 5-star review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you for sharing the beautiful photo of your cases too! ❤️
I ordered from them and they never sent the product. They charged my card twice and when I reach out to the company they keep saying they can't find my account. They asked for screenshots and information I used and they still won't help. I literally just got scammed. Now I have to have the bank lock any withdrawals from this company because they claim they can't find a subscription but they are clearly taking my money. I'm so upset. Be careful you guys these company's are stealing from us! Or maybe just me but I have all the proof and they still won't help me.
Hi Dominick, we're very sorry to learn about your negative experience with our customer support service. After I've reviewed your correspondence with our Customer Support Agent, I see that the reason why we've requested more information from you was because the screenshots you've provided didn't help locating your account in our database. Later you've provided us with the email address used for your subscription, & then we could check your account. Your August order was processed & forwarded to the couriers for delivery. You should receive the tracking details soon. I hope that the free credit we've added to your account (that covers your September fragrance) makes up a little for the inconvenience you've had with us so far! We promise to use this as a learning experience! If you ever face this problem again, please contact us at [email protected] & we’ll gladly help you out ❤️!
So far i have enjoyed my scentbird experience ive liked the ones ive gotten the last one was a little to sweet smelling but overall it was ok. Like to see what im getting this month. Thank you. For caring
Hi Lena, thank you for your honest feedback! Since you're absolutely free to choose fragrances for your orders, using Scentbird you've got help via scent quiz, smart suggestions, and your favorite notes to pick the perfect fragrance for yourself. Please note, that we offer (1) one-time courtesy replacement for disliked fragrances! If you would like our assistance in the future, please email us at [email protected] and our team will respond to you shortly. We appreciate your comment!
I love the experience I've had with scentbird! Always keeping me up to date with my orders and new stocks coming in. Great company this far
Thank you so much for your feedback, Libby! We always appreciate you taking the time out to share your experience with Scentbird ❤️
I really like the service. I wish all the samples. Came with a case like scent box does. I tend to not use the ones in cardboard tubes. Otherwise, I love the sample selection.
Hi Rebecca! We are doing our best to save the environment at all costs and this includes lessening the production of the cases. The purpose of the colored case (or extra case) is for our subscribers to re-use them every time they want to switch to a new fragrance. We'll definitely forward your feedback to the team :) Meanwhile, you can always purchase a colored fragrance case separately in the Extras & Cases under Fragrance Tab. Kindly see: https://www.scentbird.com/subscription/extras Let us know if you have any questions by reaching out to us at [email protected]
Scentbird offers larger samples than any other subscription fragrance box I've seen, with quality, designer brands. I also recently needed help from customer service. They were prompt and quickly resolved my issue. Highly recommend.
Thank you for your love and support, Carrie! We're so grateful for customers like you! ❤️
I am not a big fan of makeup but I love smelling pretty. Scentbird is perfect! I can try all sorts of different perfumes I would never had the opportunity to try otherwise
Thank you for your love and loyal support, Rachel ❤️ We're thrilled to hear that you enjoy trying out the scents that we offer.
I love the fragrances but why does it take almost the whole month to get the products? They bill me on the 3rd and I don't receive the products until the 24-25th of that month!
Hi Christy, happy to see that overall you're enjoying your subscription with us. Since Scentbird ships in batches, recurring subscribers can expect their package to leave our fulfillment center 10 business days after billing (please add shipping time from here). We're working on improving the length of time it takes to receive your order though! Feel free to email us at [email protected] if you need any help. Thank you.
I have been using scentbird since Jan and am so satisfied with the company. They have a wide array of scents to choose from with great monthly pricing.
We're so happy to hear that you're enjoying your experience, Brooke!
Scentbird has opened my options and i love choices. I am aware of more frangrances that i would purchase
Taunjia, thank you for helping to share the word about us! ❤️ We're really pleased to hear that you're enjoying your subscription!
I sincerely appreciate scentbird because I have been able to procure fragrances that I would otherwise have to pay an exuberant amount for
Thank you so much for your kind words, Randy. We really appreciate you taking the time out to share your experience with us ❤️
I receive a perfume of my choice or not if I don't pick it for the month. I have 4 perfumes so far and I love them all.
Hi Renee, we're really pleased to hear that you're enjoying your fragrances & your subscription experience! Thank you for sharing this!
From the business
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your love and loyal support, Paige ❤️ We're thrilled to hear that you enjoy trying out the scents that we offer.