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Scentbird

2.1

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Scentbird Reviews Summary

Scentbird has a rating of 2.1 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 96th among Subscription Shopping sites.

service
393
value
385
shipping
384
returns
231
quality
358
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Pennsylvania
1 review
2 helpful votes
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Worst Customer Service. Ever.
January 10, 2022

Ordered my first subscription over 10 days ago. Item still has not even shipped. Customer service is an automated system and does not give a way to contact real people. I paid with real money. You should hire some real people.

Date of experience: January 9, 2022
Jessica L. Scentbird Rep
over a year old

Hi Beth, so sorry to see your frustration! Rest assured that our Customer Experience Team (that consists of real people) is always happy and available to help, and we promise to resolve any issues within 24 hours. First orders must be delivered within 10 business days. If you still haven't received it, please feel free to email us at [email protected] and we'll make sure you receive what you've paid for! Looking forward to hearing from you!

New Jersey
1 review
0 helpful votes
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Scentbird
December 30, 2021

Fragrance are fabulous. They come on time. They smell great. They fragrance smell last all day. They send out a different kind every month. They always send them in beautiful pouch.

Date of experience: December 29, 2021
Jessica L. Scentbird Rep
over a year old

Hi Tammy, we really appreciate your positive feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you for sharing with us and the community ❤️

California
1 review
0 helpful votes
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Best way to try something new
December 18, 2021

It is a great way to explore different companies before you decide to spend on full size products. They have a large collection of products to choose from. Overall their system to recommend products to you is spot on you will be able to find something that you are sure to enjoy.

Date of experience: December 17, 2021
Jessica L. Scentbird Rep
over a year old

Thank you for your love and support, Alfredo! We're so grateful for customers like you! ❤️

North Carolina
2 reviews
0 helpful votes
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A Little Disappointed
December 15, 2021

I was so excited to try this subscription, counted the days and continually checked the tracking status, but I'm disappointed. It's definitely not "rebottled", it's just a replica. This scent by Michel Germain - sexual noir touts the scents of vanilla, jasmine, amber, vetiver, and pink orchid, but I smell a deodorant smell. I can't explain it, but imagine smelling spray deodorant. Maybe that's how they're trying to get it to last? It smells alright, I guess, but you can get full bottles of replicas on ebay for around $10. This was my first month, so I'll wait for the second to see how I feel. If it has the same deodorant smell, I'm gonna have to cancel. This is a really good idea, if it were actually small bottles of name brand perfume, and I think it's even doable, so I hope a company can figure out a way to do it. It's really cute though, and I love the little bag.

Date of experience: December 15, 2021
Jessica L. Scentbird Rep
over a year old

Hi Charlene, so sorry that you didn't like your first fragrance. Rest assured that all of our products are 100% authentic and we do not do anything to compromise their quality! Scentbird simply repackages the fragrances into our signature packaging so that we can offer our monthly service, but this should not affect the fragrance or the staying power of the fragrance. Authenticity is something that we take very seriously. Since you're absolutely free to choose fragrances for your orders, using Scentbird you've got help via scent quiz, smart suggestions, and your favorite notes to pick the perfect fragrance for yourself! And we offer (1) one-time courtesy replacement for disliked fragrances! If you would like our assistance in the future, please email us at [email protected] and our team will respond to you shortly! Thank you so much for your feedback!

Hungary
1 review
0 helpful votes
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Great perfum
December 15, 2021

Oh, yeh. The perfums which I sometimes buy here are awesome. I like the way they scent and how much they cost.

Date of experience: December 13, 2021
Jessica L. Scentbird Rep
over a year old

We're sooo happy to hear that you're enjoying your experience, Vivien! ❤️ Thank you for sharing!

Maryland
1 review
0 helpful votes
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Scent Bird
December 9, 2021

Yes I like scent Bird it is a great organization nicely Price I love the fragrance I receive My daughter always want My products some times You hafto give things a try

Date of experience: December 8, 2021
Jessica L. Scentbird Rep
over a year old

Thank you so much for taking the time to leave us this amazing review, Sharon! We're so pleased to hear that you're enjoying your subscription ❤️!

Illinois
1 review
0 helpful votes
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Shipping
December 7, 2021

Order sent out November 23rd and still not delivered and today is 12/7. Very slow/bad delivery times.

Date of experience: December 7, 2021
Jessica L. Scentbird Rep
over a year old

Hi Nathan, we're so sorry to hear that you still haven't received your November order. Most likely it got lost somewhere in transit. Since Scentbird ships in batches, recurring subscribers can expect their package to leave our fulfillment center 5 business days after billing (please add shipping time from here). We're working on improving the length of time it takes to receive your orders! No worries, though! We'll be glad to track the order down for you and send a replacement for it if needed. To be immediately connected with our team, please email us at [email protected] and we'll be sure to look into this matter further. Looking forward to your email. Thanks a lot!

Minnesota
2 reviews
0 helpful votes
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Excellent
December 4, 2021

They are great over there at scentbird most of the scents I have received from them have been awesome thank you.

Date of experience: December 3, 2021
Jessica L. Scentbird Rep
over a year old

Hi Michael, thank you for your love and support! We really appreciate your positive feedback! ❤️

New Jersey
1 review
0 helpful votes
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1st time customer
December 1, 2021

My daughter introduced ME to this company. My favorite so far has been Happy by Clinique. The other choices are nice as well. Definitely a satisfied customer.

Date of experience: November 30, 2021
Jessica L. Scentbird Rep
over a year old

Hi Sharon, we're so happy to hear that you and your daughter are enjoying your subscriptions! Thank you so much for your positive feedback! ❤️

Indiana
1 review
0 helpful votes
Follow L H.
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I've loved all of the scents I've gotten so far. They have a quiz to figure out your preferences and give recommendations, but it's not required. You can even skip a month anytime with no penalties!

Date of experience: November 30, 2021
Jessica L. Scentbird Rep
over a year old

Thank you for your love and support, L. H.! We're so grateful for customers like you! ❤️

New York
2 reviews
0 helpful votes
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Perfumes
November 23, 2021

Excellent large samples to try. You can even pick the sample you want and push out the dates to every 3 months plus.

Date of experience: November 22, 2021
Jessica L. Scentbird Rep
over a year old

We're so happy to hear that you're enjoying your Scentbird experience, Melissa! ❤️

Georgia
1 review
0 helpful votes
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Great products
November 16, 2021

I have ordered a few colognes and most of them were amazing. My favorite was Versace Eros and Sexual Noir. I will definitely buy more and I will recommend to others.

Date of experience: November 15, 2021
Jessica L. Scentbird Rep
over a year old

Hi there, I'm delighted to hear that you're enjoying your experience! Thank you for sharing your feedback! ❤️ We appreciate you!

Illinois
1 review
0 helpful votes
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I love treating myself with perfumes. My problem is that I have a hard time deciding/committing to a full size fragrance. This is a perfect way to try for a solid month before buying a whole bottle.

Date of experience: November 15, 2021
Jessica L. Scentbird Rep
over a year old

Thank you so much for taking the time to leave us this amazing review, Amanda! We're so pleased to hear that you're enjoying your subscription!

Nebraska
1 review
0 helpful votes
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Great service
November 11, 2021

Scent bird is a great subscription service the price is worth it and it has opened my eyes to a whole new world of fragrance 100% recommend

Date of experience: November 10, 2021
Jessica L. Scentbird Rep
over a year old

YAY! ❤️ We're delighted to hear you're enjoying your Scentbird experience, we'll keep working hard to excite you each and every month, Darian :)

Montana
1 review
0 helpful votes
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Fantastic
November 8, 2021

This is a great subscription because you get to try new scents and you can still buy full sizes. I have enjoyed most of the scents I have received.

Date of experience: November 7, 2021
Jessica L. Scentbird Rep
over a year old

Thank you so much for your kind words, Rita. We really appreciate you taking the time out to share your experience with us. ❤️

Idaho
1 review
0 helpful votes
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Great
November 8, 2021

I love my subscription to this site. Reasonable prices and great products. Ten dollars a month is not a lot for name brand perfume

Date of experience: November 6, 2021
Jessica L. Scentbird Rep
over a year old

Hi Teresa, I'm delighted to hear that you're enjoying your experience! Thank you for sharing your feedback! ❤️ We appreciate you!

Indiana
1 review
0 helpful votes
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Love the samples
November 7, 2021

I thought id try them. I like how u can choose ur faves and ones u want to try and they send only those. So ur not paying for what u didn't want. Ive received samples of what ive owned and loved plus what ive wanted to try. For the price, its really not bad. U can try new fragrances ur Interested in before spending over 80 on a whole bottle. I definitely recommend scentbird to anyone into perfumes. Pay 15 to try before u buy. And if ur like me, u dont use perfume everyday, and when u do, just do a spray or 2,1 sample bottle will last months bc you get a new one to switch it up. Its been 5 mos since i started, wear perfume most days and all my little bottles are still either 1/4 full or 3/4 full and i havent been unsatisfied yet. Im sure if that happens they will make it right. Definitely worth a try. U smell like a million bucks everyday and all u paid was 15. Just give it a try, u can cancel whenever

Date of experience: November 5, 2021
Jessica L. Scentbird Rep
over a year old

Thank you so much for your 5-star review, Kris! We really appreciate you and your comment ❤️

Colorado
5 reviews
3 helpful votes
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Economical Indulgence
November 7, 2021

I absolutely love wearing perfume. I never wear just one because I enjoy creating custom scent experiences. High quality perfumes are expensive. It's risky to try new scents if you have to purchase the full size. Scentbird is a great way to discover new fragrances in a way that is very budget friendly. The size is enough for at least five uses even if you like a "heavy pour". You can place your subscription on hold if necessary, which is a consideration many people will find helpful. I highly recommend this service to anyone who loves fragrances like I do.

Date of experience: November 5, 2021
Jessica L. Scentbird Rep
over a year old

We're sooo happy to hear that you're enjoying your experience, Antoinette! ❤️ Thank you for sharing!

Indiana
1 review
0 helpful votes
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Love love love the selection of niche and designer perfume. You can really explore a lot of higher end perfumes without paying exorbitant prices. I also love being able to manage via an app. The ONLY thing I would change is the inability to exchange perfume if you don't like it.

Date of experience: November 1, 2021
Jessica L. Scentbird Rep
over a year old

Hi Hannah, thank you for sharing your feedback. We're pleased to hear that overall you're enjoying your experience! Rest assured that we do offer (1) courtesy replacement for disliked fragrances. You just need to contact us via [email protected] and we'll take care of everything for you :) We really appreciate you being a customer and we promise to keep bettering our service! ❤️

Maryland
1 review
0 helpful votes
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Excellent all around
November 2, 2021

Genius idea. Brilliant execution. CustService: A+++! Shipping: normal and efficient. Truly amazing co!

Date of experience: November 1, 2021
Jessica L. Scentbird Rep
over a year old

Thank you so much for taking the time to leave us this amazing review, Danielle! We're so pleased to hear that you're enjoying your subscription!

From the business

Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.


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