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SatellitePhoneStore.com Reviews Summary
SatellitePhoneStore.com has a rating of 4.5 stars from 294 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SatellitePhoneStore.com most frequently mention and customer service. SatellitePhoneStore.com ranks 5th among Telephone sites.
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Have not set up phone yet but will very soon. Great shipping with FedEx.
It was quick and easy. All my questions were answered. The quality of the Iridium sat. Phone is awesome. The connection is very clear. Thanks.
I purchased 3 phones for my family. Gives us all peace of mind that we are safe and can connect with each other at any moment.
Great service and fast turnaround. They spent the time discuss docking and antenna options for my boat in order to arrive at the best possible solution. Great job!
I need assistance getting started. I don't know my new number and haven't been able to place a call..
Very easy to order on the website. I was contacted by customer service just to make sure I had ordered everything I needed. They were very helpful in pointing out a number of options that I hadn't thought of that really enhanced the first time buying experience. Everything worked perfectly and arrived very quickly. It couldn't have been easier.
As I am not familiar with satellite phone, the staff was patient and helpful in completing my order.
I had all my questions answered by Tyler Johnson. The only suggestion I could make is I wish someone had let me know my credit card was declined. When I called Satellite Phone to get my tracking number I was told my card was declined. When I called AmEx an old card that had been compromised was pulled up by mistake. My new card should have been used and AmEx approved the charge.
Just days after I ordered on RAV Real American Voice they state you get a solar charge pack and bugout bag which I didn't receive. I am hoping to get these items as part of my order without cancelling, returning my sat phones and then reordering..
Thank you for the prompt, professional and top-notch service. My satellite phone works as expected. The Satellite Store has provided immediate assistance every time I call or chat. Thank you!
Phone assistance was part of my decision process. The ease of placing my order over the internet was simple. The product arrived with all the accessories. I was pleased and surprised that the SIMS card was installed along with the battery which I charged-up. I have yet to set-up the phone but will do soon.
Thank you, Chris
This was a great experience! Once I placed the order I had messed it up a bit and received a call very quickly to help me through it. Great company
Will have a better view of my expierence with Satellite Phone after I recieve my phone time and it works well!
Rented Iridium go for long sail home on open water, did a 3 week rental and was charged up front for rental. Unit arrived in small pelican box but would not transmit any outbound calls or messages. Contacted support and was told it was a sim card problem that could be fixed with their provider and would be fixed in a day. Fast forward 8 days later and still not working, spent hour on phone with new support person when we found out it was still set for previous renter. As we sailed out for trip unit was reset and new accounts created and worked. Two weeks later we reached destination and repacked unit as we had received it in pelican box and put in fedex to return.
After checking on bill (I had a credit for a service they had charged for but was not provided of needed), I was told the unit had been submerged in water and damaged! I knew this was not true even more so the unit is a ruggedize unit that should not have a problem even it dropped in water. I asked how did they know that and was told because there were descant pouches in box so I must have been trying to dry it out. I pointed out they were in box when it came I just left them there. After 10 min call I was put on hold and call dropped. When I got my credit card bill they had charged and additional $779 dollars with not explanation.
Further call got no return calls. Protested thru credit card we will see what happens. Only thing I can say is find another vendor.
We had purchased a satellite phone due to places we go with no or very poor service. We were excited to buy this since they said it was made in the USA. When we received it and I was going thru all the parts that came with it, I came across a part that the package said China! I called and they said that all parts were made in the USA which my husband and myself both knew was not true. They said we could pay to send it back and they would see what they could do. I did that and did not hear from anyone so I called and they said they did receive it and would get back with me with in an hour about a refund, which, of course, they did not. I called and emailed several times and today they finally emailed me again and said that none of the parts were made in China! I did not make that up it was clearly written on the package.
I guess we are just out the money for the phone and the cost of sending it back!
I would not trust this company! We are in our 70's and feel we have been taken advantage of. How many others are out there like us?
Someone called me back to correct some needed info answered my questions and helped me make a better decision on what I needed, all within min after I bought.
Easy to find and order. Shipping was quick. No issues
Callie was very patient and helpful consistently over a long period of time!
Shopping was super easy - I got a quote from Tyler via the live chat box in seconds. Quote had a quick link to make my purchase fast and easy. I got an email with the order agreement in an hour. Shipping was quick and instructions are easy to follow.
From the business
Our mission is to help people stay connected anytime, anywhere.
Our national team is made of communication experts, IT engineers, travelers and adventure enthusiasts who passionately explore the world. For the same reason, we understand how important communication is and we actively innovate and provide solutions for a stable connection. Whether it’s voice and high speed internet offshore, a regular call from the Grand Canyon or working online in the remote areas of the Amazonian jungles, it is our pleasure to provide you a solution and a piece of mind that you have the technology to stay connected anywhere under the open sky.
Our specialty
Satellite Phone Store expands through 3 offices located in Sarasota Florida, San Diego California, and Anchorage Alaska. Our team of certified experts sell, rent, and support mobile and fixed satellite communication products using both Iridium and Inmarsat as well as Globalstar and Thuraya satellite networks. List of products and solutions we...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members