SamsungPartsReviews 76

I am usually tolerant of temporary setbacks in shipping or below-average customer service, but this company prompted me to write a scathing review (which I haven't done before). I ordered a part online and the Paypal transaction went through instantly. I was under the impression that the product would be shipped soon, but I was plagued with problems from the outset. I had to constantly call and email the company to get a status on the order- and their replies were largely inadequate. Eventually, I was told that the part they received was not in sellable condition and my order was cancelled, but this occurred almost 2 weeks after my order. I did get my money back, but not without a lot of effort on my end. Customer service was very poor in this case. I was referred to the manager of customer service, Charles, but never received a call back from him nor was I ever able to reach him on the phone. Please beware of this company- they need to get their act together!

Took forever to get through to support. The first time I finally got through, the woman come on and said "sorry I can't hear you" and hung up right away. I heard her fine. Had to dial in second time, again took over 15 min to get through, and they were no help at all.
The second person said she could not find the item I was talking about and she would have to send the info to a research dept. and they would take app 48 hours to get back to me. What a frickin joke. I guess my first guess that I was going to get poor service should have been when the voice recorder sais "to serve you better, please have your model number and credit card information ready". I guess they assume I will need to pay for something no matter what.

Ordered a stand for our TV. First of all the shipping and handling fees are ridiculously high, highest I be ever seen at any sight. Placed orders hoping that going with the "original Samsung supplier" is the best. I was so wrong. 4 weeks later still haven't heard from them, so I called. Turned out that the part was on backorder (no one notified me) and "just happened to " ship that day. Little more than a week after the stand arrived, missing some part of it. Called customer service again, and after a long chat they promised me to do an exchange. Emailed a shipping label 3days after!, I promptly shipped the package. Haven't heard from them for 3 weeks. I tracked the shipment it said it was delivered 10 days ago. I called again. I was informed that they "just happened to" place the new order that day (yes, 10 days after my package arrived). And that it s on backorder, probably 4-6 weeks from that day. That was 6 weeks ago. Haven't heard from them since, not an email, nothing. I will call tomorrow again, and I think I will have to try to get my money back through my bank if they are again no responsive. Did I tell that they only have customer service on weekdays between certain hours?
Worst company ever, save yourself the stress and buy from someone else.

As Brendan M. Wrote in his review last year, I just encountered the very same issue. The return policy is on their website, and does state circuit boards are not included. Ultimately, it is my fault for not reading the return policy before making a purchase, but in fairness, who does that? Their policy on the non-return of circuitry (and other items) should be made clear at the time of purchase. I'm not sure why they don't accept circuitry in return, either. How hard is it to plug it in and see if it works, to determine whether to issue credit back to the customer. I will avoid this place in the future because of this policy.

Just purchased a new washer and dryer from Lowes last week and had it delivered on Sunday. After running my first load through the wash I realized one of the legs on the washing machine was broken. I looked up samsung replacement parts on the manufacturer website and they referred me to SamsungParts.com. This store has the most inflated, outrageous shipping and handling fees I have ever seen. The replacement leg for the washer is a small 3-4" piece of plastic that weighs a couple ounces and costs $1.85. The total to send the item to me was over $15 with a $9 shipping charge, $4 for handling fee and $1.07 in tax. I've never seen a $1.85 item cost $1.07 in tax. I hope to god I do not have to deal with this company again in the future.

Samsungparts.com expects all new customers to read the entire contents of their website before you purchase anything:
I bought a motherboard for a Samsung RV520 last week. It turned out I was able to repair the problem on the original motherboard I was planning to replace. So today I call customer support, the rep I talked to, Alfonse told me that it was a "special order" item and therefore it could not be returned. I notified him that nowhere in the order process on the samsungparts.com webpage did it say that I was ordering a special order part and it could not be returned. He then directed me to the websites How to Return section. There it says that circuit boards cannot be returned. However again, nowhere in the ordering process does it say that circuits boards cannot be returned. Then Alfonse told me it was stated in the companys privacy policy. I read the privacy policy. As privacy policies normally state, it states the conditions of how my personal information may be used by samsungparts.com. It, of course, does not mention returns at all. I guess Alfonse thought I was stupid. I asked to speak to superior at the company and all I could do was leave a voicemail. So here's a lesson for new customers at samsungparts.com. Samsungparts.com expects all new customers to read the entire contents of their website before you purchase anything. This preceding post will be reposted as many places as possible so that others will not be SCREWED as I was.

Dear really crappy online store,

Thank you for taking weeks to repy to my inquiry. Had I actually intended to use your product that you never shipped, this would have been right on target with an almost acceptable response.

Considering the many phone calls and total of two hours I spent on hold with your "customer" "service" organization (the concept of your company having or caring about customers, combined with what you might call service warrants the double quotes) I'd say the icing on the cake was when I asked to speak with a supervisor and was transferrred to a voicemail, being told they 'usually don't speak to customers'. Serious, I'm not making this up. This was following a prior call where I was told my credit card error was some problem on your end, followed by the second call where I was told that person lied to me because only one person in your company processes credit card errors.

I await the day when J&J Parts International and Samsungparts.com declare bankruptcy. I'm sure it will be soon.

With baited breath,

DG
---------- Original Message ----------
From: "Suazo" <*******@samsungparts.com>
Subject: RE: Hello really bad customer service... please provide tracking # for ord er # ******* [*******:*******]
Date: Thu, 6 Mar 2014 17:25:28 -0500

Dear Valued Customer,

Thank you for contacting us.

The item you have ordered is a non-inventory item which we acquire from Samsung on demand. The reason for this is because there are over half-million different Samsung parts and it is impossible for us to carry all parts in stock. However, we still try to fill every Samsung product owner's need for different parts by offering them as non-inventory items.

Your order will process and ship immediately upon arrival from Samsung. We sincerely apologize for the delay and thank you for your understanding. Please do not hesitate to contact us if you have any questions.

Thank you.

E-commerce Team
J&J International Inc.
SamsungParts.com
*******368
-----Original Message-----
Received: 3/5/2014 7:48 PM
To: *******@samsungparts.com
Subject: RE: Hello really bad customer service... please provide tracking # for ord er # *******

Hello,

I realize you are busy not shipping other customers ordes and screwing them up.

Can you please provide tracking number for order # *******, which you have had for over 30 days.

Your never ever again customer
DG

I ordered an owner's manual and sent an email to cancel the order two hours after I placed it, as well, as calling customer service to cancel the order by phone. The company completely ignored my cancellation request and hurried to generate a tracking number two days later, but didn't submit the electronic shipping info to the USPS until the following day, three days after I cancelled the order. Then they sent me an email stating that it was too late to cancel because my order had already shipped. This email was sent two days after I had already cancelled the order, and the day before they submitted the electronic shipping info to the USPS. When I set up a dispute with my credit card provider, Samungparts.com lied and said I placed the order two days after it had been placed and then cancelled. Fortunately, I kept my emails showing the cancellation request with irrefutable proof of when I had placed my order. Then they sent me the wrong manual and wouldn't allow me to return it. The credit card company ruled in my favor but I had to send proof of the cancellation request and photos of the wrong manual. For your own sanity and peace of mind, DO NOT order from this company. There are plenty of other online parts stores that you can order Samsung parts from without having to deal with this unscrupulous and sleazy company.

I have a 55" LED and it works in random spands from 5-45 days without a problem, and when it occurs I have to tap these two relays to turn it back on. I got tired of removing the T. V from the walls and ordered the Power Board that the relays are on. Installed the part from Samsunparts.com, just kept clicking with no result. Put the old one on and it works. Return the item (3 week turn around) and received another one and same result. Doesn't work unless I reinstall my old one. They claim that it must be something else yet when I tell them it works with my old Power Board and not the one they sent, all she can tell me is "Well, don't know what to tell you." I figured if you didn't know what to say, don't tell me it's something else. You don't have to be a rocket scientist to know when you switch the two parts, one works and the other doesn't would mean the other one is defective. And at the end of the phone call she says "Plus it's been over 30days now so we can't do anything about it." Which over 30 days from the first Power Board was purchased. DO NOT BUY FROM SAMSUNGPARTS.COM!
Heard good news from ShopJimmy.Com but they were out of stock.

Worst company and service in a long time. I ordered 2 parts, and paid a HUGE premium for overnight Saturday delivery. The lamp came in broken (color wheel was fine). Ok, it happens, things break. But when I tried to contact customer service - nothing - no response AT ALL, EVER. After ordering another part from another website, I finally contacted Amex and got them involved. They finally called me. Gave me the run-around, and didn't want to refund any of the ridiculous shipping costs. When I protested, they offered 20% of shipping back. I told them that wasn't a fair offer, so she hung up on me. Draw your own conclusions, but I'd suggest you look elsewhere. Awful, awful service.

"Buyer beware! I ordered a Samsung A/S-TCon Board from them for a 46' LCD TV. They sent me a defective one and would not refund my money or send a replacement part. I even emailed them pictures of the defective part and also verified with a local tv repair store. This is a very shady operation and they provide terrible customer service. You're probably better off buying a new tv or having a diagnostic run by your local repair shop for $50 before wasting valuable time and money with samsungparts.com. I spent $175 for a part that is of poor quality. The electronic sodering is terrible among other things. These are refurbished parts. You are taking a big risk if you use them. They also don't return phone calls. I hope this review is read by others before anyone else becomes the next victim of samsungparts.com"

Three words POOR COSTUMER SERVICE! And expensive and slow... Ordered a DLP lamp replacement on 12/04/10, no update regarding my order for 5days since I ordered it. E-mailed them, no reply. E-mailed them again, finally an answer to my question "what happened to my to my order?". After 6 long days samsungparts e-mailed me that they're OUT OF STOCK on this item! Grrrr! They don't even have a courtesy to tell me earlier that my order is out of stock, and they don't know when this item will be available. Save yourself from frustrations DONT BUY FROM SAMSUNGPARTS.COM!