SamsungPartsReviews 76

Absolutely do not order from this company. I ordered a part from this company and did not receive any confirmation that my order had been shipped. Naturally i thought the payment had not gone through or something else had gone wrong with the order so i placed another and set about contacting the company to check what was going on. 2 hours on the phone no response. It has been another 3 weeks since my second order. Terrible service and a broken company. Can't even find the energy to write this review because this company is not worth your time in the slightest. Don't bother trying to contact or even cancel your orders they will not come.

It is very difficult to call them. You have to attempt to dial the number about 10 times in a row for the call to go through. I initially ordered on May 29th for 2 parts from them and my card information was taken to process the order but was not processed until 3 weeks after. I called them 2 weeks in to find out the status on my order for the rep to tell me that my order was on backorder which the rep did not tell me initially. They cancelled my order and they placed another order assuring me that the parts were in now and after a week I did not get a shipping confirmation. I called them today and the rep told me that the order is still on backorder. I was done. This place has horrible service and they will never get my business again.

Unbelievably incompetent. The agents have no desire to complete your order. Their main goal is to get off the phone so they can provide horrible service to the next customer. Getting in touch with anyone is very difficult. They set up case numbers to review your request and tell you someone will get back to you but nobody does. Knowing that I have to deal with this company for replacement parts is a huge incentive to every buy a Samsung appliance again.

I purchased a needed part from Samsungparts.com for our refrigerator. At the time we were undergoing an extensive remodeling and our fridge was stored in the garage, but we planned on re-using it so we bought the part intending to install when the remodel was done. The fridge was damaged by the contractor and was no longer usable. It had been over 30 days since the order was placed. I contacted them explaining the situation and the fact that the part had never even been out of the box and they didn't care. There was no flexibility in their approach at all, so I'm stuck with a $110 part I can't use. The best thing that could happen to this company is for it to go bust. Horrible customer service. They would deserve it.

Bought a brand new Samsung Refrigerator and could not get anyone to send filter. Called 1-800 - Samsung who told me to order on line at samsungparts.com but part never came. Called samsung 13 times in 2 days after waiting over two weeks for the filter. Samsung gave me various numbers to Factory Outlet who sent wrong filter and would not send new filters - [still waiting on refund]. Called back and samsung gave me J&J vendor who did not have a valid phone number. Called back samsung who told me that's all they could do and the phone number dropped several calls. Still have no filters. Terrible customer service. Do not buy any appliances--even new!

If I could give less than 1 star, I would.

I had a Samsung front load washer. When what we thought was the spider arm (a flange holding the drum steady) had broke, we realized that this company was the only place we could order a replacement part. When I first called about the part, I was quoted around $100. I called back maybe 10 minutes later once my husband and I decided to go ahead and purchase the part and was then told it would be over $200 (red flags). It was still cheaper than buying a new washer so we went ahead and ordered.

Flash forward, the part arrives (in a completely tattered box. It looked like the shipping department just shoved it in a too small box with no regard) and we literally take apart OUR ENTIRE WASHING MACHINE to get to this one piece, only to have the specialized bolt break off, leaving the flange permanently attached to the drum. Since I was going to have to buy a new washer now anyways, I called about the return process. I was informed that I would be responsible for the shipping costs of returning the item (red flag) and that my return would be processed once they inspected the part.

Behold my surprise when I receive a call about a week later stating that I would not get my refund on the return as they believed I had shipped them a USED PART. I called and spoke with the Customer Service Supervisor, explained to her my frustration, exactly what happened, and even sent her the invoice for my new washer to show the ridiculousness of the accusations. I get a call 48 hours later only for her to tell me that the returns department isn't budging and are sticking with their story of me keeping the part they sent and sending them my used part. Reminder, MY USED PART WAS STUCK TO THE OLD WASHER AS THE SPECIALIZED BOLT BROKE OFF IN IT.

This company is a scam. If this is the only place to get Samsung parts, I will no longer buy Samsung products and I will let everyone I know aware of this terrible company and that they are better off buying new devices/machines from another brand rather than replacing the Samsung ones once they go out.

Bought ice maker for Samsung refrigerator. The part arrived with the tab broken. The ice maker also did not make ice when installed. I tried to return it using their website and was told I would be contacted within 1 day. I never was contacted.

I then initiated a refund with the credit card company for Samsung's sending me a broken, nonfunctional part. Samsung's response was that "I never even notified them of my problem." Thank goodness I saved their email acknowledging that I had indeed tried do get them to accept back their broken, nonfunctional part.

Not worth the headache! Just stay away from these people!

I decided to order a new ice maker thinking if I had any problems it'd be best to have the OEM part and Samsung authorized parts dealer. Big mistake. Ordered part 2/22/19 and part came damaged. Plastic electrical connector was shattered into about 20 pieces. Bubble wrap was great around the sides but none on the ends and that allowed part to slide back and forth and destroy connector. It happens, I understand. So after several emails and calls they sent a new part. However this time it was a completely different and wrong part. More calls and emails and they had me ship back the 2 icemakers they had sent me and said they'd ship the new (and hopefully correct undamaged part) once they received the 2 returned parts. So I shipped off the return on 3/22 and according to UPS tracking they received it 3/27. It's 4/5 today and still no new part so I call them. Yes they received return, no they hadn't shipped new part. Claimed they didn't know they supposed to. They refunded me my money and I informed them I'd order my part elsewhere. 6 weeks, 7 emails, and hours on hold and they still failed epically. It would have been quicker and easier for me to book a trip to South Korea and pick up the part at the factory myself. These clowns are totally incompetent.

I ordered a door seal from this site and it looked like it was the correct size and part. When i received it, it was not. I'm not faulting them on this. The seal was missing a hole in which the water in my washer goes through during the wash cycle. I was ran around for OVER A MONTH with "help" getting the correct part. Several different reps were helping me and none of them were aware that anyone else was talking to me.

After 3 weeks with NO correct part and my washer STILL leaking water, I said- that's it, let me just return the part and get a seal from another company. Fine.

Sent the washer part back and i tracked it to being "received" by the facility. I gave them a few more days and i didn't get a refund. I called and finally got a hold of a person and she accused me of sending back a USED part and denied my refund?
I CANT use it, it's not the right part for my washer? The customer service rep said there was water in the part and they determined it was a used part and they would not issue me a refund. This is a $130 part. The water was an oversight from me, but i literally had to rip my washer apart and install the door seal to find out that it was the wrong part. Yes, it was in my washer but i couldn't do anything with it because it didn't fit right and i took it out, returned it and now am told i basically went through all this trouble to send my old part back.

My old part is broken! The door seal is torn on the outside so water leaks out of the front door... if it was the old part, don't you think you'd see that?

Completely disgusted with this company and i will never, ever order anything from there. $130 mistake that i am out