Samsung

Every time I try to submit photos and a description of issue with telivision in the request repair section I get a constant error message that will not let me submit the problem. Television is in mint condition. I consider new because of how well kept it is

In 2018 I bought a 32 inch smart tv all my downloaded apps were currently working until this year 2026 where the spectrum tv app stopped functioning. I contacted spectrum and they told me that 2016 and below models of Samsung no longer supported the spectrum app. I looked at the model of my Samsung tv and it was manufactured in March 2018 so I'm good right? Wrong. So I called Samsung spoke to customer service and they told me with the model number of my TV it was manufactured in 2015 but my sticker on the back says it was manufactured in 2018 so as far as I'm concerned that's false advertising and is wrong and Samsung will not honour. So what the model says and what's actually sticker on the back of your television set is not always the right here. Buyers beware!

I purchased a Samsung UN65KS8000 TV which was marketed with a "Burn-In Guarantee for Life." The unit has developed clear, permanent image retention consistent with burn-in, making it unusable. I provided Samsung with detailed photos and documentation including a BestBuy receipt confirming the issue and referencing their product guarantee. Despite this, Samsung's Product Support Team concluded based solely on images and without a physical inspection that the issue was "not related to burn-in." They informed me that I must pay out of pocket for a panel replacement, which I believe directly contradicts their advertised lifetime burn-in coverage. I have spent several weeks corresponding with Samsung's Extra Care representative, Bernice Huskey, to resolve this matter. Samsung has declined to honor the guarantee or provide any accommodation, despite clear evidence of burn-in and their own promotional claims.

I purchased a Samsung range in early November, and it was delivered on November 18th. On November 26th — only the second time I ever used it — I heard a loud pop, looked down, and saw that the entire cooktop had cracked from one end to the other. After inspecting it more closely, I also noticed the cooktop is bowed, which clearly points to a manufacturing defect. I wasn't overly stressed at first because the appliance is brand new and should have been fully covered under the one-year manufacturer warranty. But Samsung has refused to cover it, claiming that "cracks" aren't included — even though the crack happened during normal use and is obviously related to the bowed surface. What makes this even more frustrating is that Samsung initially told me a technician would be sent to inspect the unit. Instead, they abruptly closed the case after an "investigation," despite the fact that no one ever came to look at the range. How can a proper investigation be done without physically inspecting the product? My husband and I spent years saving bit by bit to finally replace our old appliances, and now we're stuck with a brand-new range that's damaged through no fault of our own. No cooktop should crack after two uses, and Samsung has been incredibly unhelpful in resolving what is clearly a defective product.

Review: Unacceptable Service and Handling of a Brand New, €2,000 Samsung Galaxy Tab S11 Ultra (Austria) Customer Status: Long-term, Loyal Samsung Ecosystem User (S25 Ultra, Watch Ultra, Ring) Product: Samsung Galaxy Tab S11 Ultra (1TB, Most Expensive Variant) Purchase Price: Approximately €2,000 Location: Vienna, Austria This review details a severely disappointing customer service experience regarding a newly purchased, top-tier Samsung product, ultimately resulting in the loss of a long-standing, loyal customer. The Factory Defect and Initial Contact After purchasing the Samsung Galaxy Tab S11 Ultra, I noticed a significant battery drain issue almost immediately. The tablet would lose its charge quickly even when unused. After experimenting across three full battery cycles, I confirmed the defect and contacted Samsung service approximately three weeks after the date of receipt. As a loyal customer who had purchased the most premium version of a new product, I expected a simple, immediate exchange. Instead, I was informed I had passed the arbitrary "two-week exchange window"—a policy that makes no sense when dealing with an apparent factory defect that takes time to properly diagnose. The service agent advised me to send the tablet for repair, assuring me that if a factory defect was confirmed, it would be automatically replaced with a new unit. I reluctantly agreed, sending the tablet in with the clear expectation of a replacement. Unacceptable Service Deviation: Repair vs. Replacement The service process immediately deviated from what was promised and what is acceptable for a flagship device purchased three weeks prior: Repair Authorization without Consent: Despite the assurance of a replacement for a factory defect, Samsung unilaterally sent the brand-new device to a 3rd party for repair. Major Component Replacement: The repair center notified me they were in the process of changing the main board. Receiving a €2,000 device that requires a main board replacement only three weeks after purchase is unacceptable; it converts a factory-sealed new product into what is essentially a refurbished unit. If I had wanted a refurbished tablet, I would have purchased one at a substantial discount. Broken Promise of Follow-Up: I immediately called Samsung service to complain about the unauthorized repair path. The agent promised a follow-up call within a day—a promise that was never honored. Subsequent calls to the service center were met with unhelpful responses. Product Return and Final Insult The entire process, which should have taken days for an exchange, resulted in me being without the brand-new tablet for nearly one month. The condition in which the "repaired" tablet was returned was the final evidence of utter disrespect and organizational failure: Packaging: The device was simply warped in bubble wrap, not secured in any appropriate packaging. Condition: The screen was filthy upon return. Accessory Damage: My separate €35 screen protector had been removed, and the adhesive side was completely contaminated with lint and dust, rendering the accessory unusable and requiring me to discard it. Conclusion The service I received was disorganized, unprofessional, and insulting to a long-time customer. Samsung's policy and execution effectively forced me to pay full price for a new product, only to receive a repaired, main-board-replaced, and carelessly handled unit one month later. This experience—from the refusal of an exchange for a clear defect to the negligent return of the product—has broken my trust in the brand. I advise potential customers to consider this severe lack of support when purchasing high-end devices from Samsung, as you should expect your brand new product to be replaced, not repaired and returned damaged, should it contain a factory defect. I will not be purchasing another Samsung product in the future.

*UPDATED Feb 13: Samsung's "FINAL POSITION" – Bait/Switch on Watch5 Defect Denial (Case *******437)** Wife's Galaxy Watch5 (anniversary gift) CRACKED spontaneously—no drops, normal wear. Sapphire glass marketing fails despite claims. **BAIT-AND-SWITCH by Extra Care (Bernice Huskey):** - Feb 12: "No-charge resolution if manufacturer-related." - Feb 13 9:31 AM: REFUSES no-fee assurances ($25–$155 diagnostic EVEN IF DECLINED at Maywood). - Feb 13 3:05 PM "FINAL": "Impact damage... no accommodation... last communication." Shifts 100% risk to me. 42+ identical complaints (hairline cracks/shattering, no impact) **HER LATEST "FINAL" EMAIL (3:05 PM TODAY):** "We understand... due to the impact damage to your watch, no accommodation is available and this is our final position." Photos/exhibits available. BBB/media/large group posting next. Warranty broken—avoid Samsung wearables. Husband of the affected customer