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Every time I try to submit photos and a description of issue with telivision in the request repair section I get a constant error message that will not let me submit the problem. Television is in mint condition. I consider new because of how well kept it is
In 2018 I bought a 32 inch smart tv all my downloaded apps were currently working until this year 2026 where the spectrum tv app stopped functioning. I contacted spectrum and they told me that 2016 and below models of Samsung no longer supported the spectrum app. I looked at the model of my Samsung tv and it was manufactured in March 2018 so I'm good right? Wrong. So I called Samsung spoke to customer service and they told me with the model number of my TV it was manufactured in 2015 but my sticker on the back says it was manufactured in 2018 so as far as I'm concerned that's false advertising and is wrong and Samsung will not honour. So what the model says and what's actually sticker on the back of your television set is not always the right here. Buyers beware!
I purchased a Samsung UN65KS8000 TV which was marketed with a "Burn-In Guarantee for Life." The unit has developed clear, permanent image retention consistent with burn-in, making it unusable. I provided Samsung with detailed photos and documentation including a BestBuy receipt confirming the issue and referencing their product guarantee. Despite this, Samsung's Product Support Team concluded based solely on images and without a physical inspection that the issue was "not related to burn-in." They informed me that I must pay out of pocket for a panel replacement, which I believe directly contradicts their advertised lifetime burn-in coverage. I have spent several weeks corresponding with Samsung's Extra Care representative, Bernice Huskey, to resolve this matter. Samsung has declined to honor the guarantee or provide any accommodation, despite clear evidence of burn-in and their own promotional claims.
I purchased a Samsung range in early November, and it was delivered on November 18th. On November 26th — only the second time I ever used it — I heard a loud pop, looked down, and saw that the entire cooktop had cracked from one end to the other. After inspecting it more closely, I also noticed the cooktop is bowed, which clearly points to a manufacturing defect. I wasn't overly stressed at first because the appliance is brand new and should have been fully covered under the one-year manufacturer warranty. But Samsung has refused to cover it, claiming that "cracks" aren't included — even though the crack happened during normal use and is obviously related to the bowed surface. What makes this even more frustrating is that Samsung initially told me a technician would be sent to inspect the unit. Instead, they abruptly closed the case after an "investigation," despite the fact that no one ever came to look at the range. How can a proper investigation be done without physically inspecting the product? My husband and I spent years saving bit by bit to finally replace our old appliances, and now we're stuck with a brand-new range that's damaged through no fault of our own. No cooktop should crack after two uses, and Samsung has been incredibly unhelpful in resolving what is clearly a defective product.
Review: Unacceptable Service and Handling of a Brand New, €2,000 Samsung Galaxy Tab S11 Ultra (Austria) Customer Status: Long-term, Loyal Samsung Ecosystem User (S25 Ultra, Watch Ultra, Ring) Product: Samsung Galaxy Tab S11 Ultra (1TB, Most Expensive Variant) Purchase Price: Approximately €2,000 Location: Vienna, Austria This review details a severely disappointing customer service experience regarding a newly purchased, top-tier Samsung product, ultimately resulting in the loss of a long-standing, loyal customer. The Factory Defect and Initial Contact After purchasing the Samsung Galaxy Tab S11 Ultra, I noticed a significant battery drain issue almost immediately. The tablet would lose its charge quickly even when unused. After experimenting across three full battery cycles, I confirmed the defect and contacted Samsung service approximately three weeks after the date of receipt. As a loyal customer who had purchased the most premium version of a new product, I expected a simple, immediate exchange. Instead, I was informed I had passed the arbitrary "two-week exchange window"—a policy that makes no sense when dealing with an apparent factory defect that takes time to properly diagnose. The service agent advised me to send the tablet for repair, assuring me that if a factory defect was confirmed, it would be automatically replaced with a new unit. I reluctantly agreed, sending the tablet in with the clear expectation of a replacement. Unacceptable Service Deviation: Repair vs. Replacement The service process immediately deviated from what was promised and what is acceptable for a flagship device purchased three weeks prior: Repair Authorization without Consent: Despite the assurance of a replacement for a factory defect, Samsung unilaterally sent the brand-new device to a 3rd party for repair. Major Component Replacement: The repair center notified me they were in the process of changing the main board. Receiving a €2,000 device that requires a main board replacement only three weeks after purchase is unacceptable; it converts a factory-sealed new product into what is essentially a refurbished unit. If I had wanted a refurbished tablet, I would have purchased one at a substantial discount. Broken Promise of Follow-Up: I immediately called Samsung service to complain about the unauthorized repair path. The agent promised a follow-up call within a day—a promise that was never honored. Subsequent calls to the service center were met with unhelpful responses. Product Return and Final Insult The entire process, which should have taken days for an exchange, resulted in me being without the brand-new tablet for nearly one month. The condition in which the "repaired" tablet was returned was the final evidence of utter disrespect and organizational failure: Packaging: The device was simply warped in bubble wrap, not secured in any appropriate packaging. Condition: The screen was filthy upon return. Accessory Damage: My separate €35 screen protector had been removed, and the adhesive side was completely contaminated with lint and dust, rendering the accessory unusable and requiring me to discard it. Conclusion The service I received was disorganized, unprofessional, and insulting to a long-time customer. Samsung's policy and execution effectively forced me to pay full price for a new product, only to receive a repaired, main-board-replaced, and carelessly handled unit one month later. This experience—from the refusal of an exchange for a clear defect to the negligent return of the product—has broken my trust in the brand. I advise potential customers to consider this severe lack of support when purchasing high-end devices from Samsung, as you should expect your brand new product to be replaced, not repaired and returned damaged, should it contain a factory defect. I will not be purchasing another Samsung product in the future.
*UPDATED Feb 13: Samsung's "FINAL POSITION" – Bait/Switch on Watch5 Defect Denial (Case *******437)** Wife's Galaxy Watch5 (anniversary gift) CRACKED spontaneously—no drops, normal wear. Sapphire glass marketing fails despite claims. **BAIT-AND-SWITCH by Extra Care (Bernice Huskey):** - Feb 12: "No-charge resolution if manufacturer-related." - Feb 13 9:31 AM: REFUSES no-fee assurances ($25–$155 diagnostic EVEN IF DECLINED at Maywood). - Feb 13 3:05 PM "FINAL": "Impact damage... no accommodation... last communication." Shifts 100% risk to me. 42+ identical complaints (hairline cracks/shattering, no impact) **HER LATEST "FINAL" EMAIL (3:05 PM TODAY):** "We understand... due to the impact damage to your watch, no accommodation is available and this is our final position." Photos/exhibits available. BBB/media/large group posting next. Warranty broken—avoid Samsung wearables. Husband of the affected customer
PENGATE CLASS ACTION LAWSUIT PENGATE After much research I've concluded that Samsung intentionally released a architecturally flawed note 5 phone for the sole purpose of creating repair revenue to offset their plummeting stock value at the expence of non-tech. Savvy American citizens. This is not capitalism this is USURY they did not do this in s. Korea where this company is from and sells their own Phones. They do it only in countries they've concluded that their customers would be willing to pay for this type of repair. I'm not a lawyer, but the last time I looked there is a law concerning this, its called THEFT BY DECEPTION and USURY which are both illegal in this (U.S.A.) country. If anyone wants to get reimbursed for being duped as I do, please leave your review and some information on this page concerning your experience. My intentions are to start a CLASS ACTION LAWSUIT. I will check this site often and in the meantime we'll talk to a lawyer about creating an online petition for the purpose of a CLASS ACTION LAWSUIT. SINCERELY, MARK S.
I ordered a Samsung Gear S2 smartwatch from this website in December 15,2015 as an anniversary gift from my husband. It is now February and the only reason I'm waiting is because of a $100 promo which could only be redeemed from samsung.com. I have placed 2 other calls (waited 25 minutes for each) to check on the status with no luck. Today I called but this time pretended to place a new order. As soon as she said that this item is available and is ready to ship, I brought up my order number from 2 months ago and immediately she said it is on backorder! I'm starting to feel as if they put orders purchased with a deal at the end of the line. And the customer service representative spoke so condescending and REFUSED to transfer the call over to a supervisor whom I wanted to talk to about the site's FAQs saying, "backorders usually ship within a week" well hell it's been 2 months now. Either way, I am a very frustrated customer and I will NEVER EVER order from Samsung.com EVER AGAIN. My disappointment on Samsung's direct website made me even think of switching to Apple instead. Totally ridiculous.
Samsung has the worst customer support. You will get connected to a foreign country and spend hours on the phone my dryer broke down 4 months after buying it and I still have not come to a resolution 3 months later. Horrible customer service and warranty suppory.
DO NOT ORDER FROM SAMSUNG.COM. The customer service is horrible and that is after being on hold for over an hour. I've already had to call 3 times and have waited that long each time. Also, their site does not tell you if an item is back ordered the take your money and then tell you it's back ordered. I ordered a Samsung gear VR for Christmas. Then was told it was back ordered. I called and no estimate as to when it would ship. Promised a call within 3-4 days for an estimated shipping date that I never received. Checked their website and it still showed back ordered. I called again to cancel my order and waited on hold 1 hr and 20 min. Then I was told that the order was cancelled and I would receive an email in 3 days. I then ordered the product from Amazon. Then 3 days later (the same day my Amazon order arrived) I received a box from Samsung with the order that I had cancelled. Now their website still shows that the product is back ordered, my account showed that the product was pending shipping and back ordered, no tracking number was received, no notification at all prior to receiving the order (which I had canceled). Then I had to call and sit on hold for an hour again because now I have 2 and they won't accept returns unless you call first and have them send out shipping labels. Oh and when I called their system still shows a pending order cancellation and that the product is back ordered because apparently their ordering center and warehouse do not communicate at all, but of course they had no problem taking my money. Do yourself a favor and order from Amazon or Bestbuy. You'll save yourself so much time and money by avoiding this site.
I bought Samsung TV UN65JU7100, on their site shipping was 1-3 business days. So i decided to buy it on samsung.com rather then on amazon with their shipping 5-7 days. In two weeks I finally got my TV ( after hundreds calls to sumsungs and their delivery company AGS) The delivery guy brought it inside the house and left very quickly I had no chance to examine the TV. When I turned TV on, i saw that TV is completely broken, I imitatively called to customer support and they said that it is my fault and I warranty doesn't cover this damage and I have to pay to repair that. It took me few days of talking to them about my replacement they didn't want to do it. They said that they will give me a refund and if I want this TV i need to order it online again. But I could not order it again without refunded money, which I have to wait about 5 weeks to get it. (I had to wait for a return label for 5-7 business days, electronic label, not via USPS!)
NEVER order on samsung.com
This review is based on an order directly from samsung.com. I ordered a red strap for the samsung gear s2. Fedex tried to deliver. I know I would never be home and tried to get it delivered to a shipment center near me for pick up. I was told that samsung would not allow the package to be shipped to a closer shipment center. Fedex told me to call Samsung, I did, 3 times, on hold for an hour, 2 times out of the 3 calls. 1st call. I was disconnected. 2nd call, 9pm hit after the hour and a half it to to get someone and explain the situation and I was disconnected. When I told the representative that I was on hold for more than an hour, she said, oh. Fedex is returning the shipment without authorization from shipper, supposedly as if yesterday. I called Samsung direct for the 3rd time and the representative ended becoming rude. I wanted samsung to send out a replacement strap but the manager made a decision to put in for a refund for me and then I could reorder if I chose. The representative offered to take a reorder over the phone, me spending more money and I haven't received the refund or the first shipment. The representative actually put me on hold while I was in the middle of talking. Before putting me on hold, she proceeded to tell me what couldn't be done. I guess she was tired of speaking with me. I did not use profanity or name call. I expressed my frustration with the entire process. I ordered the strap on Nov 24th and it is Dec 12th. I will not order from samsung direct online, anymore. It should never be this complicated to get a small package or get a solution when there is a problem.
Ok I have emailed twice called over 10 times live chatted 3 times gotten 2 different ticket numbers 4 different phone numbers and hung up on 3+ times. Then had to fb message and still no results. Never buy online from this store. If you need samsung, but from a retail store so you can return. Absolutely ridiculous
I recently tried to get service to a wonderful camera, Samsung Smart Camera WB850F. This camera is only 3 years old and was damaged accidently resulting in a jammed lens. Following the directions on the in-box literature, I called 1-800-SAMSUNG. The on-line prompts do not list "camera's" and I was transferred six times between departments who advised they do not handle camera's. Each time you give your phone number and name and then repeat at the new department. Finally I managed to get a phone number of where to send the camera in Canada for service. After making three phone calls to this company, I received the address to mail the camera for an assessment. They emailed the assessment which I was absolutely disgusted about, the price was higher than the cost of a new equivalent model at Best Buy and higher than we paid for the camera in the beginning. The estimate was $278.24 and the camera cost $250.00. I emailed the company back to dispute this charge, also sending them a copy of the information on the Best Buy website showing the new camera's costing $239.99 with a 2 year warranty. They advised to contact the 1-800-SAMSUNG number to dispute it. Another call to this center resulted in seven transfers between departments with the final department advising me, after explaining the dispute, that "it is what it is". I asked to speak to a supervisor and remained on hold for another fifteen minutes and the line was disconnected. Very frustrated, leads me to believe these products are disposable when they need service. Usually a repair is a percentage of the cost of the product and not more than the product cost in the first place. Samsung are very good at hiding their Corporate email addresses and all contact on their website lead back to this Customer Care Center. Would love to contact their Customer Relations Department or Executive Director to express my concerns but they are not a transparent company and do not share the contact information on their website. I am now in with a $50 estimate charge and still no satisfaction on a repaired camera. I will NOT be paying over the cost of a new one to get this unit repaired. This is the last Samsung product I will be buying, very, very poor customer service.
Although some pixels died over the time, but it still works
I purchased this phone as all the reviews basically said its problem was no removable battery. Well this phone has a lot bigger issues. It totally shut down after 19 days and even the samsung rep said it was dead and it had to be sent back. Now since its passed 14 days which is ridiculous, it has to be mailed back. So now i have no phone for at least 7 days. DO NOT BUY THIS PHONE. I believe that the samsung egde has the same issues. Buy an LG and do yourself a favor.
Seriously, I've bought my SyncMaster 943n way back in 2006 and up until now it worked perfectly. Though colors may not be the most accurate in the world and it heats up quite a lot after a couple hours, but that's minor issues.
I got a Samsung TV on Black Friday for Christmas called customer service while it was still within the 30 days to return the TV they told me they would send me a software update on a USB called 3 times every time they told me it had been shipped after my 30 days was up to return the TV about 2 months later they finally told me it was never sent there was no software upgrade called again today they told me I was sent an upgrade I told them they were incorrect and there was no upgrade. They told me the TV was still under warranty possibly they could come up with a solution or have a tech come to my house and asked for my phone number and told me someone would call me back, I told them so far with my experience with Samsung my guess would be no one would call me back today. They guaranteed me someone would call me back today and I never heard from them. I have a Panasonic TV in my living room when I originally got it I debated between Panasonic and Samsung my Panasonic is a 720p plasma best TV I've ever owned and definitely better customer service I will never buy a Samsung again in fact if I don't get my issues fixed I will toss it in the garbage and buy a Panasonic. I had an insignia for 20 years and the picture was better than my brand new Samsung 1080p and definitely better customer service. I bought this TV thinking it would be awesome for sports but when people are in motion the picture is blurry. And my HD tube had a more clear picture than this does
I am happy with its health features. I've tried it to keep track of my running, not very accurate, but it gives you an approx measure of you daily activity and keeps you motivated.
I was a dedicated supporter…. Phones, t/vs, cameras and even air/cond. But never again. I spent a dozen plus hours to get my Kies 3 working as the prior KIES backup had been disabled and tried myself then Telstra Platinum then Samsung Ausatralia and the so called Samsung 24 hour line…the 24 hour line was worse…. Robotic, thick headed, then sheer arrogance then with no shame they told me to go to speak to Apple. They were just spoilt brats who were losers…they couldn't solve the problem and didnt care…the software is just no good. They gave me wrong email address' and then the 24 hour number was not working as they were overburdened then there were disconnections…. So now at the risk of no backup Im going back to Apple. Samsung are to fat to care, the arrogance and smugness of there pathetically robotic and petulent 'support' is just lousy. STICK IT SAMSUNG!
Samsung is my favorite brand everything they make is awesome
I've been using Samsung phones for at least ten years and there have only been some minor technical difficulties during that time.
The Samsung service center in Richmond BC is absolutely brilliant. I purchased a Samsung Tab S a couple of months back and a few weeks ago I dropped it, my stupid. The screen had a few cracks in it. I went to the service center in Richmond, knowing that the warranty would not be in effect as the cracked screen would not be covered. When I arrive I explained what had happened, the clerk asked if I had the purchase receipt, which I did have. She then told me that Samsung offered a complimentary one time fix and that if internal damage was found then there would be a small payment. I was told to leave it for one hour thirty minutes and if I did not hear within that time limit I could return and pick up the tablet. After an hour and half I drove back, was told the tablet was in final testing and it would be a few minutes. The tablet had been restored, the customer service center had even put on a screen protector for me. Everyone that I came in contact with at the service center was professional and certainly accommodating. This is not my first Samsung product and it will not be my last. When I receive service like this from a huge company link Samsung, I become a very loyal future customer. Five stars to Samsung.
Great products but poorly run shipping and customer service. We bought our TV from the Samsung site and their shipper (ever hear of Associated Global, we didn't either) lost the unit. Two weeks later they were willing to wait until the shipper made a final determination and would not send a replacement unit. Canceled that order and went to Best Buy. There was appeal to the idea of buying directly from the company that made the unit. Bad idea. Dont.
Replaced our kitchen appliances last year before Christmas hoping to have them prior to having everyone over for dinner Christmas day, we didn't get them till end of January, in august our dishwasher had a problem and was shutting down, logged a service call and with 48 hours the tech called us and said he had the part to fix it and he came the next day, when he arrived he had no idea why he was there we had to explain the whole situation to him, he then pulled the dishwasher out and said the tub was leaking at a seam and would have to replace the whole unit, it took 6 weeks from the time we made the call to Samsung until they finally replaced the unit. The new unit was fine until it starting not cleaning as good as it did after only having it for 2 months, and we found a gasket laying in the drain. Once again I called Customer service and was told I would hear from a service tech within 48 hours, they also gave me the number of the repair company to call and " make sure they got the call " so I tried calling several times to be told that the lines voicemail is full. Received a message from the repair guy asking me to call him back I tried several times and again was getting a message the user you are trying to reach is unavailable and has not set up his VM. I finally 2 days later got another call from the service company with a girl telling me the part we needed was in and they were coming to fix it, I asked how she knew what part it was since we had no one come out and she said from the error code I gave, I never gave a error code, she said oh it was a recall bulletin they know what is wrong, so the tech came out and asked what was wrong? Realy? He ended up telling me that we should use the dishwasher soap blocks that are made to fit, that we should use only a couple teaspoons' of dishwasher detergent, then told me that all of these new water saving appliances are pieces of crap, and don't waste your money on the higher models more of a chance to break, that's awesome
Brand new 42" LED TV's are incredible; crisp clear picture and amazing sound! Must have, pop in store to see demo but I love them
