Sammy Dress
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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I purchase a swimming costumer from Sammy Dress, first of all it took 2 months to arrive, the tracking I paid for didnt work and customer service never gets back to you... the item is a poor reflection of the actual photo, the quality is unbelievable bad, the cut is horrific, the fabric is not swimmer fabric, it is see through all over as it has no lining and the size was absolutely huge. They wouldn't give me a refund even though it was obviously not the size I needed even after I measure myself carefully before ordering, they said they would only give me a refund if I sent it back with tracking details to china which from Australia would cost more than the item itself, even though I sent them photos showing all of these issue, so basically there was nothing I could do even though I purchased with Pay Pal... dodgy company and stock I would NEVER purchase from this company again... be warned..
I gave them my address to mail too almost four weeks ago. They ended up mailing it out about a week and a half ago to the wrong address. Right before I emailed support and their was no response. I ended up emailing them two more times and calling them once but I never heard from them. I used them and refferd them to a lot of people but not anymore. I am very unhappy about this. Not only is my stuff getting mail to the wrong address but this was for my twenty first birthday. I still have not heard back from them either, so I have not gotten my money back either.
Dear Molly,
Thank you for your feedback.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
In order to verify and resolve the delivery issue in a better way, would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
I ordered on Dec 28, and website says 8-15 days mailing to US. When I still didn't have the item I contacted customer service. At that point told 10 -45 days. There is a big difference between 8-15 & 10 -45 days. The website doesn't indicate that the item is coming from China when you order. Now 45 days & no shirt yet. I needed it for a gift. If I had known the "real" delivery time I wouldn't have ordered. Who knows if it will ever show up. I hsve filed a complaint with paypal, so will see what happens
Dear Luanne,
Thank you for notifying us of your complaint.We are sorry for the inconvenience caused.
In order to verify and resolve the delivery issue in a better way, would you provide us your valid order number and detail information about the issue please？
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
Super pissed I spent $60 on this crap I won't even be able to sell at a garage sale for $5.00
I bought 4 items, 2 bathing suits, a dress, and a romper. First off, I only got 3 items shipped to me, with the one bathing suit missing.
The bathing suit I dd receive fits my 4 year old neice, and I ordered a 3x- and let's be real here, my niece wears a 5t. I on the other hand am a size 14, thinking a 3x would fit. Nope, not a chance, and not to mention the fabric is Uber thin and cheap. The dress is practically see thru, and again got a 3x, which surprisingly did fit. The romper was made for a 10yr old. The sizing chart was completely bogus. When I asked for a refund, they said no refunds but they would credit my acct with some crap points to be used on future purchases. When asked about my missing bathing suit, they never responded. They don't answer the phone, nothing. How does this company get away with this? I used my paypal account and will be contacting paypal to see if they can issue a refund and deal directly with the company, since I never received my 4th item. I can't believe I got scammed... I should have known better... smh...
Dear dee，
Thank you for the message.
We regret things did not work well for you.
In order to verify and resolve the delivery issue in a better way, would you provide us your valid order number and detail information about the issue please？
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
I haven't received my package as of yet. Am not able to speak with someone or website for contact. I need to get inform by my E mail.
Dear Laura,
Thank you for notifying us of your complaint.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
In order to verify and resolve the delivery issue in a better way, would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
So far I am not pleased with this website. Ordered a few things a month ago and have yet to get one and it still says "processing". Everytime I try to get ahold of them they do not answer.
Dear Alexis,
Thank you for your message.We are sorry for the inconvenience caused.
We always reply messages within 24 hours.
Please kindly note total delivery time = processing time + shipping time, we need some time for processing, we hope you can understand it.
In order to verify and resolve the delivery issue in a better way, would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
Order #: MA**************, MA**************, MA**************
Everything I ordered was absolutely perfect!
Shipping was quick and easy too!
Will definitely buy from the site again
Ordered from this company on Dec 23rd & didn't get my stuff until Feb 9th. I'd probably still be waiting too if I hadn't complained to PayPal after 40 days of waiting. The company replied & asked me to just be patient & that it might take up to 45 days (which is not listed anywhere on their website). They also don't tell you that it's going to be coming from China until after you order. Well that is one SLOW boat from China let me tell ya. Suspiciously, the package I received was postmarked one week before I received it. So either the first one got lost in the mail or they didn't even send it until I complained. The clothing was also smaller than what I had hoped. Needless to say, I won't be ordering from them again.
Dear Zach,
Thank you for your feedback.We are sorry for the inconvenience caused.
Please refer to the size chart before you place an order.And 1 inch = 2.54 cm.
In order to verify and resolve the delivery and size issue in a better way, would you provide us your valid order number and detail information about the issue please？
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
UPDATE - Sammydress keeps contacting me to delete this review, but I won't. They're a horribly run company and the only way to get any kind of response from them is to post on sites like this. I will not take down the review, nor will I accept the credit that they are asking for. The last thing I want to do is pay shipping and handling fees for horrible merchandise that they won't send. I would just have to go through all this nonsense again!
Hey all -
So it seems that Sammy Dress reads these reviews. They FINALLY after months refunded the rest of the money they owed me.
Quick review - I ordered two items. One never arrived. The second was so small it would fit a child - supposed to be an adult Large. I made a complaint at the time and refunded about half what I was owed - only when I made a complaint through PayPal.
Then I got contacted because I posted a bad review of them on this site. All of a sudden the refunded the rest of my money to PayPal and said that they'd reward me with coupons to their site if I upgraded my review on their site.
So here's the deal - keep posting and keep rating them poorly wherever you can. Twitter, Facebook, this site - maybe they'll finally refund your money too. I'm not going to change my rating though, Sammy Dress, you can keep your coupons -there's not a chance in the world I'd want anything from your crappy site.
Dear Terry,
Thank you for notifying us of your complaint.
We have already resolved this issue by full refunding you on 2016-04-20.
We have also sent you new messages to follow up the issue.
We are waiting for your reply,
Thank you for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
Thanks to Jabber, Saamydress finally answsered me! They refunded30$ of the 50$ spent in December.
I can assure you all that I, personally, will never order from them again. Please beware.
Dear Pat,
Thank you for your message.We are sorry for the inconvenience caused.
In order to verify and resolve the size issue in a better way, would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
180+ days still haven't received my order, they tell me to wait,call the post office ya right call the post office and ask them where the shipment is with no tracking number? I would have ordered a lot more from this place good thing it's only $13 I'm losing out on BUYER BEWARE and to top it off I was communicating with them thru facebook to find out where the order is and they blocked me read other reviews before ordering
UPDATE 3-11-16....I never did receive my order however I was offered a refund and advised it had been posted back to my card, the only bad thing about that it is I tossed the card after using (one of those pre-paid ones) so I cant verify the refund is actually there but trust they did what they promised to do. Very dissapointing experience I was hoping to purchase more items from them I would think they would change their shipping methods with so many people not receiving product perhaps they stuck the shirt I ordered in a bottle and threw it into the ocean to save on shipping costs the other thing I have found a wary of is the same shirts they advertise as sammydress are not being advertised under a different company name on facebook fortunatly it was only $13 lost
4/28 Well I finally received my adult large shirt, wasnt even close to fitting me gave it to the 10yr old kid next door should fit him, I do have to say although the pictures of the clothes they have look nice NEVER AGAIN will I buy anything that places ad's on face book also I think this company goes by dresslilly.com
Dear Ron,
Thank you for the message.We are sorry for the inconvenience caused.
We are always responsible for our customers.
Regard the issue you have raised, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
Cheap material, horrible craftsmanship, and your order will take months to be delivered in full. Read the worse record from others online. That's what you should expect. Be sure you know how to put in a dispute with your credit card company.
Dear Simeon,
Thank you for the message.We are regretful that you feel like that way.
Regard the quality issue you have raised, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
Not a very good site, although I do not thinks that it is a scam. I did buy some things from there for my wife. It took a long time to get it all with several different shipping days, and the product is very inferior. Sizes do not match up to American size. Spend the difference elsewhere to get what you want.
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SammyDress seems to get many orders and I believe that they get overwhelmed and its hard for them to handle. Prices are great, and quality is ok. They really do try to make it right, it just takes time. If you don't mind waiting, you will be ok. If your in a rush, go to the mall. I would say give then at least a month to deliver. WARNING, multiple items may come in separate deliveries.
Dear Turbo,
Thank you for notifying us of your complaint.We are sorry for the inconvenience caused.
Please refer to the size chart before you place an order.And 1 inch = 2.54 cm.
Regard the size issue you have raised, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
I want everybody got to beware when you bought from SammyDress. Paid the items and never received. Now I want a full refund back and still didn't get? Almost 2 months.
Dear John,
Thank you for your feedback.We are sorry for the inconvenience caused.
Regard the delivery issue you have raised, we need to check it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
Hola,
Quiero comentar que mis pedidos llegaron en buen estado, la calidad de los productos es bueno y sus precios son economicos, el precio de envio es economico tambien. Recomiendo esta pagina.
Saludos...
I love Sammydress, I have bought several dresses... my fiance has picked out a few that he loves on me! Affordable dresses you can't find at a local store. I bought a one size fits all dress that wasn't appealing on me and Sammydress is working with me to make it correct! Thanks Sammydress
It is almost Three months, I have not received my orders. I made a claim wrote few emaisl they NEVER responded back.
Dear ashkan,
Thank you for your message.We are regretful that you feel like that way.
We always reply message within 24 hours. Please log in your account for”My ticket”.
In order to verify and resolve the delivery issue in a better way, would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance.
Sammydress Customer Service
http://www.sammydress.com/
Horrible! I should have known you can't buy the beautiful dresses you see in the photos for those prices. I ordered a medium dress for my daughter and it was a joke. It wasn't even finished being put together. There were no hems and the lace wasn't sewn down and the size was for a child. What a joke. Don't waste your money!
Dear sally,
We are regretful that the product did not meet your expectation.
In order to verify and resolve the quality issue in a better way, would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance.
Sammydress Customer Service
http://www.sammydress.com/
M************** is my order number and i was very satisfied with the www.sammydress.com companys quick and swift delivery off my order. I have no complaints and i am a happy first time online shopper. The parcel came in exactly 10 days and i was satisfied with the frequent emails as to the tracking of my parcel. The support service gave me personal yet professional services in the queries i had during payment. I have definately built good trust with this company and look foward in making more purchases. I am also deeply grateful that they managed to deliver my order without any delays and problems. Above all i was over joyed with the quality of my purchase and love the hair so much. All fashionistas must get to this website asap!
I ordered with some reservations because of poor reviews. I have had a great experience. I recieved my order in a little under two weeks. I was very pleased with the product. I felt the quality was fine. Will definently order again.
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Dear Paula,
Thank you for notifying us of your complaint.We are regretful that you feel like that way.
1)The tracking number is provided by the shipping company and it always work online.
2)We always reply messages within 24 hours.
We are regretful that the product did not meet your expectation.
In order to verify and resolve the issue in a better way, would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/