Sammy Dress
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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I only received 1 out of 3 items paid for in November, since then 4 requests for the order details from Sammydress to rectify.
I know believe this firm to be crooks as there is no sigbn of my goods, or the money refunded.
Sammydress have picked on the wrong person to fob off, I will persue every option open to get MY money back from these thieves.
My girlfriend and I made the dubious choice of buying several hundred dollars worth of clothing from sammydress. If you can ignore sammydress not having our sizes, and not having the stock (so we needed to wait), you can't ignore their website losing our order, and their staff hardly speaking any English. They hardly ever answer their phones, and the responses you get back from both their online customer disservice and their phone staff are barely intelligible, and almost completely ignore your questions and requests. This business is not setup to offer support. If you manage to get an item that fits you (very few of their sizes are as per their site's measurements), then you're lucky. They only feature reviews of happy clients on their site - I doubt any of these reviews are legit. You have to come to sites such as this one to get real feedback from real ex-customers.
On a positive note: the quality of the garments is decent, and my girlfriend likes many of the dresses she received from them. If you're willing to wait many many weeks and not get any sensible or helpful responses, then you can roll the dice and take your chances. Sammydress delete ALL your prior correspondence from their site's support tickets regularly and at their whim - so you'll need to keep a local record of all correspondence. I suspect that they're covering their rear ends to make it more difficult for you to get a refund.
Update (24 Mar 2016): After several mostly time wasting emails with sammydress, they refunded US$100 towards my order. This is a fraction of the total order value. Their inflated exorbitant postage charges boost their profit margins, while your return postage costs ensure that you'll never send anything back to them. They know this, and confirm this in conversations. So they're counting on you not returning anything. The only way in which to get a refund, even if partial like mine, is by posting a review as I have done on this site, or by paying via paypal and asking for a refund via paypal.
Dear Calum,
Thank you for your feedback.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
About the size, please kindly note 1 inch = 2.54 cm.
We would like to assist you resolve the issue in a better way, would you kindly offer your order number so that we can go ahead please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
This is very sad. After ordering a bunch of stuff from this site on 1/25/16, I was so hopeful. I could tell they where shipping from China (since I have ordered from there before) and knew it would take a while (my wedding dress took a month). But this, this is ridiculous. I am pregnant and just wanted some close that fit and found cute maternity (good price) on their site and jumped at it. Then it took a long time in processing so I contacted them. I decided to go ahead with the order since, after all, I liked what I wanted but was told I had to wait until 2/20/16 by which point it would ship out.
Still no updates. I decided to dig deeper. After reading theses reviews I'm scared the baby will be here before the cloths. If it all comes at all! :/ I really hope this doesn't happen. Sammydress... if you are reading this... be upfront with people and stop sending half orders and products that are sub par! You can pick who you sell from! I hope I don't have to be back with a negative review and file with the better business bureau and SCIA about this.:(
I hope I can be back with a better review!
After doing much more research, I found out that this Sammydress is a sub. Company of Yigou International Groups. If you are looking to sue or file with SCIA please file under them. Also, they are listed under the Suppliers Black list http://www.supplierblacklist.com/2014/10/08/yigou-international-group/
The phone # for them is *******3650. I hope that helps
Also, I will be filing for a class act lawsuit against this company if/ when my products do not ship IN FULL at the time I was LAST given.
Dear Bethany,
Thank your for your message.
Please note the popular items took more business days to process. Usually, the processing time can affect the dispatch time.
This includes the time taken to conduct compulsory, detailed quality checks as well as carefully packaging the item prior to dispatch.
The popular items can be sold out very quickly.
If you cannot wait that long, please let us know your request.And we can arrange it for you.
We are NOT a con. We really do not need to risk our reputation over a single order.
In this issue, if we have made a mistake, we would be happy to fix it for you.
Unfortunately, we cannot find your order record in our system.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue ASAP."
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
An amazing website with fantastic quality products and outstanding customer service
Raymond Sanders At: 02/20/2016 05:04:19 UTC
Reference number: BJ*******4934, shipping method: CNAMYW, shipping date: 2015-12-30 15:54:11, estimated time: 10-45 business days,
Sku*quantity: ******* * 1,.
Not received. These are your words. It has been 52 days since ship date, not 10-45 days. Where do we go from here? It appears that Sammydress needs to get in the middle of this, as you are the one already paid! In 30 days I will begin an in depth review with state and federal
Consumer authorities relative to this apparent SCAM and I advise others scammed, to do the same. I just don't understand they can stay in business!
Dear ray，
Thank you your feedback.We apologize for the inconvenience caused.
We have resolved your issue through our ticket center by full refunding you on 2016-03-14. Please check you account to confirm.
We have also sent you new messages to follow up the issue, would you kindly reply us?
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
. yes I have been very very upset. I ordered shirts with PayPal. Saw a email saying pending and thought my card declined. So I put in another card number. Then I looked and I had 3 orders of the same thing. Was able to cancel 1 but... Not the others. Plus very very very poor quality even the 2 orders had different sizes. I want to return. This has been a nightmare
Dear Lex,
Thank you for your message.We apologize for the inconvenience caused.
Please kindly note there is a size chart for the product for the customer to refer to. 1 inch = 2.54 cm.
We need to verify the issue at first before we offer the correspond resolution for you.
Would you kindly offer your order number so that we can go ahead please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/
I placed a order with this site. They never even sent it. They gave me a bogus tracking number that didn't exist. I went back and forth with them about a month and a half before I contacted Paypal. Paypal attempted to resolve the dispute and in the end Paypal ended up issuing me my refund. Do not purchase anything from them.
Dear elizabeth,
Thank you for your message.We apologize for the inconvenience caused.
Please reconfirm if you have requested a valid tracking number when you check out for the order.
In this issue, if we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
Unfortunately, we cannot find your order record in our system.
Would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
I ordered a large red and black hoodie, and was sent a medium grey and orange one.
When I complained, they asked for photos, with a tape measure next to the hoodie, which I did.
After agreeing it was their fault, they offered me $2 store credit! When I complained at what an insult this was, they increased it to $3!
After many e-mails, with no progress, I eventually gave up.
I've given the hoodie to charity and just accepted the money loss.
Avoid this business at all costs. They will rip you off!
Dear Alex,
Thank you for your message.We wish to apologize for this inconvenience.
In this issue, if we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
Would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
I haven't received my order I made it on February 6 it's February 20 I've call the number that on the website no answer tried to make a ticket will not let me do it can I please get my order
Dear Dorothy,
Thank you for your feedback.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
In order to resolve the delivery issue, would you kindly offer your order number so that we can go ahead please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I absolutely loved my transaction with sammydress. ALL my items were past expectations. Great, chic clothes for an amazing price. You can't beat it. I had a minor bump in the road and they MADE SURE to rectify the situation which I greatly appreciate. Needless to say I will be a sammydress frequent customer.
I have been waiting in two different shipments. One has been processing since over two weeks but the money came out of my account. The other says shipped over 2 weeks ago but the tracking number does not work.
Dear Dorothy,
Thank you for your feedback.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
In order to resolve the delivery issue, would you kindly offer your order number so that we can go ahead please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Everyday, we find novelties.
The last tendencies, fashion, accessories...
I like very much the diversity and the choice in clothes.
We find beautiful items and basics items.
The shipping is not so long. There is full of options for the sending of the order and choose his carrier.
I ordered 4 tops got 2 both look nothing like the pic plus I ordered 3 dressed oy got 2 and these people don't return email or phone call and because I can't find out how much I'm do back I can't get a refund from my bank if I had known what I do now I would have never bought anything from them and people need to know the truth!
Dear Phyllis,
Thank you for your feedback.We apologize for the inconvenience caused.
We always reply messages within 24 hours.
In order to resolve the quality issue, would you kindly offer your order number so that we can go ahead please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
HORRIBLE!
Quality is bad, if you are lucky enough to even get your order. The colors are off, materials are different than labeled.
Worst part, I ordered for nearly $100 worth and they took 2 $100 payments from my account! I have e-mailed them several times, and everytime i get back an automated reply. One time one "helen" sent me an e-mail that she would look into it, she asked for my account number. I don't keep money on this account anyway, just if i want to shop online, so this time it was empty, so I gave her the number. The same NIGHT(!) someone tried to withdraw a large amount from my account in CA (even though I am in Dubai and my account is in the UAE). Bank flagged this and fixed it, but DO NOT TRUST THEM!
Dear Trang,
Thank you for notifying us of your complaint.
We regretful that you feel like that way.
In order to verify and resolve the issue, would you kindly offer your order number so that we can go ahead please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I got my wig fast. It was synthetic and cute for the price. Inexpensive. My only complaint was the packaging but not sure if that was the delivery or sammydress so I won't blame.
I like SammyDress because of how detailed the item descriptions are and that customers can share photos of the items they purchase. That way I can see what I will get and even size compare if another customer and I are around the same size. They're very fast at answering questions too, which I like a lot.
I needed to send a dress back to them for the next larger size. After writing a complaint on sitejabber I finally heard from Sammy & received a RMA (return merchandise authorization). I then filled out the RMA & returned the dress & one month later, I don't know if the dress was received by Sammy or if the dress in a larger size is being sent.
I do not have the order number because you need to send everything back to Sammy. The tracking number is on my returning the dress.
Dear Elizabeth,
Thank you for your message.We are regretful to hear that.
We are always here to assist you if there is anything we can do for you.
Please rest assured that we would receive the return package if you have return it in the right way as request.
In order to resolve this issue in a better way, would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I shopped a few times on similar sites, but SammyDress is far the best one. They are very fast, friendly, reliable and trustworthy.
I´ll sure stay custsomer and the next orders are already on their way.
I ordered a wig didn't arrive in color ordered cheap poorly made awful quality. Never order from them again
Dear Vera,
Thank you for your message.
We are regretful that the product did not meet your expectation.
We would like to assist you in the whole issue. Unfortunately, we cannot find your order record in our system.
Would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lawrence,
Thank you for your message.We apologize for the inconvenience caused.
In order to check the detail information about the delivery, would you kindly offer your order number so that we can go ahead please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/