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The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Sammy dress is a GREAT choice if you want to buy clothes online. The clothing feels good and looks AMAZING - wherever you go you will get compliments! Each piece of clothing is unique and you can't find them anywhere else outside of the asian countries or other sammy dress customers.
Even though the clothing looks very very good, the prices are unbelievably low, even compared to other "cheap clothing websites." I don't know how Sammy Dress can do it, but their clothes are super cheap. Also, many small items come with free shipping!
Shipping is quite reliable so long as you specify the shipping location. Sammy Dress will assemble the order and ship it out very quickly; within a couple weeks it will arrive. Plan on waiting a bit for the order, which is reasonable for overseas. Shipping costs however are as low as possible and often free for accessories.
Overall I have had an amazing experience with Sammy Dress and plan to shop there again and again.
Do not buy anything from these people. They must be giving those 5-star raters free cheap clothing or, worse yet, paying them. Sixty days is way too long to wait for an order. I've finally received it and it's already in my rubbish bin. Save yourself some grief and don't do business with them. They also appear to have sold my email address to every spammer on the face of the earth.
I'm so glad I checked for reviews on this company on a few sites. The negative reviews all have the same complaint. I will steer clear of this company. Thank you.
Dear Melody,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Would you mind to tell us your order number and the problems you met so that we can check and resolve ASAP?
Please don’t worry, we are always glad to help our customer.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
I have placed several orders with Sammy Dress, and so far I have not been disappointed. The shipping does take a while, and the shipping is a little pricey, but even when the shipping is added to the cost of the item, it is still less than you would pay in a store. The quality with all of the items I've bought has far exceeded my expectations, and the prices really can't be beaten!
Please save your money. This website is the biggest waste of money. Good thing the items are cheap, otherwise I would be trying to get an attorney to go after these false advertisers. The items run extremely small and the fabric is cheap. Let's not even mention how horribly made the items are.
Dear elois,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
First, we want to offer my sincerest apologies to you for the issue.
For the issues you mentioned, we are wonder if you chose the wrong size as it’s written clearly for size chart about every product on our website.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
You can tell us your order number firstly so that we can check for you.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
From Willow, I love shopping at sammydress.com, they have beautiful dresses and top and lots of other items. The prices are great. Their Customer Service is very helpful and fast. I will shop there many times.
I have had excellent experience from Sammy dress. I have purchased many items from Sammydress. They were shipped on time and the prices are very reasonable. I have received the items on time. The tracking is only $ 1, which is great. The quality is great as well. Just keep in mind that the sizes are asian, so make sure you take your measurements before you order. No bad experience at all. I will continue shopping at sammydress.
I still waiting for my second dress! I ordered on January 5, today is February 24! Where is my dress? My order # MM************** with tracking # BJ*******8219, (I paid extra for this number!) But it not possible to track you package! I tried few times.
I called customer service + (1)*******508 (USA Customers) (provided on website) and this number not in service! I got one of the dress one month later, but where is my second dress? I sent few emails and NO response! I'm so regretting to ordering from Sammydress website! It's disaster! Awful customer service!
Dear Alexandra,
Thank you for taking your time to write your review. We really appreciate the feedback.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Could you please tell us your order number so that we can check for you ASAP?
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
We will learn from this and strive even harder to improve the shopping experience for all of our shoppers. We want to make Sammydress a great place that provides the best possible experience for every one of our customers.
Best Regards
Sammydress Customer Service
I am a huge fan of this site. It's amazing how many beautiful things they have. And the prices are awesome!
I've already ordered two times and I really appreciate the things I received and it was right on time. So I will order much more times, for sure.
Great website. I love buying on sammydress.com
Great service and I always got great products with a low price.
Fast shipping and products come just like description.
Have had a very good experience with using Sammy Dress. I find their products very very affordable and the quality is good considering. One thing to take caution in is to make sure you are getting the right sizing information.
Scam store - free shipping on the web but charging $24 shipping on $40 items. After waiting for 3 months I am still waiting for my order. AVOID to buying anything from this store. Requested to pay by paypal, and you have no way to claim the money back. Suggest everyone to buy from aliexpress for the same thing with less $ and byer protection and faster shipping.
Dear Enoc,
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Please note that some items on our website are not free shipping, if you choose them, you need to cover the shipping fees.
But, we have to clarify that we never charge more once you placed an order. You mentioned extra fees once you receive your order, it should be the customs duties which is charged by your local customs department not us. Different countries have different customs policies, it’s outside of our control, you can see the details for related information on our website.
You can tell us your order number so that we can check the details for you.
Thanks so much for your kind understanding.
Best Regards
Sammydress Customer Service
Don't do business with SammyDress. Terrible experience. I ordered a coat from SammyDress in early November of 2014 understanding it could take over a month for it to be delivered. The coat was relatively cheap and shipping was around $15. At the end of December, I still had not received my coat and followed up with the company only for them to tell me to give it 2 more weeks and wait to see if the item arrives. I complied and waited. Still nothing. I followed up with them again and asked where my coat was. They then responded asking me to check my local post office. I complied and still nothing. Another week goes by and I followed up again telling them to send me a new coat at their cost. They responded telling me they'd be happy to reship the item but I would have to pay for shipping. I refused to repay for shipping so they offered to then ship for $5. Again, I said absolutely not telling them this is a terrible way to do business. Throughout the whole exchange, they continued to deflect blame on the shipping company and possible reasons it may not have arrived. With it now being February I even offered them the chance to dig out and send at no cost and earn a positive review made on good customer service. They again refused so I demanded a refund. Then they tell me they can refund the money less the cost of shipping. So essentially I just sunk time effort and money into a nearly 3 month ordeal on an item I never received from a company that refuses to take accountability for a bad experience. Don't do business with this company. Clearly being run by leadership that doesn't believe in even half way decent customer service/experience.
Dear Ross,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We want to extend my sincere apologies for the problems you have experienced.
But, would you mind to tell us your order number firstly so that we can check and give you a better solution, OK?
Please don’t worry, we are glad to resolve the problems you met.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Sammydress Customer Service
This was my first purchase from Sammy-dress. I received my items in a timely manner. I placed two additional orders before I received my first order. The items I ordered were as expected. I have recommended Sammy-dress to my friends and family.
I found the prices hard to believe at first. The reviews are hit and miss but I love this site! The fashion if you know how to work it is fantastic! Just remember S-M-L US sizes do not apply here! Get a measuring tape and so long as you know your measurements you will enjoy your shopping experience
Horrible experience... ordered a 2XL and they sent a small. THEN they want me to close my case at Paypal BEFORE issuing a refund. AND they want me to pay to have the item shipped back. I'm starting to think all these Chinese based -- but look like normal companies -- are a joke. Sure they answer e-mails within 24 hours, but it's a total runaround.
Adding: I received a refund by challenging the purchase through PayPal which is how I paid. At first it seemed like "I lost" because the choices on the screen in the process said I needed to ship the item back -- which I actually have no problem with, BUT SammyDress should provide the label or pay for that -- so it looked like a loss since shipping back is expensive. BUT I called paypal and explained why I felt like that wasn't fair and since my purchase was for one item (total $21) the customer service rep agreed and said "Don't worry, you're gonna get a refund" and within 10 minutes, I was refunded. AND they said that this claim at PayPal DOES count AGAINST sammydress... and too many claims via Paypal and they'll be denied the ability to use Paypal.
I see their response -- and now wonder if they can read or if this is an automated message. 1. I ordered a 2XL -- they sent a small -- see pictures. 2. I did contact them and after going back and forth on their website about 20 times, they finally said they would issue a FULL refund. They never did send a shipping label for me to ship the item back. 3. Paypal already reached out and touched them and gave me a refund... against their response at Paypal. So folks, open claims immediately at Paypal when you don't get your stuff, or it's poor quality, or the totally wrong size (sent Small, I ordered 2XL -- and they say I need to convert inches to metrics... THAT has NOTHING to do with the problem.) Once again, totally disappointed in their response -- machines work there, not people.
Dear Iris,
We want to start by thanking you for notifying us about the issue.
We feel regret for the problems you have experienced.
Please note: For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
For the issues you mentioned, please tell us your order number so that we can check for you.We are willing to try the best to help you.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
I absolutely ADORE this online shop and will become a regular. The shipping time worried me the most but they shipped on time and came pretty quickly. Customer service is also great! Highly recommend to all!
Thank God i found this site, its cheap, reliable and worth it even when i asked for a refund fr an item that was out of stock they refunded, the items are cheap and good quality. Good work Sammydress
Dear Amy,
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
But, we must clarify that all reviews feedback from our real valued customers who come from all over the world, we are not sure the issues you mentioned.
Would you mind to tell us your order number firstly so that we can check your order. If the issues you mentioned was true, we will give you matched solution.
Once again, I want to restate our apology to the customer for their experience.
Many Thanks!
Best Regards
Sammydress Customer Service
Once again, Sammy dress has proven that their website is one of the best for online shopping! Not only did I get my packages on time! But they were also secured and packaged properly. Their site is exceptionally well tailored to suit the needs of all person shopping here! The items here are TRUE to the pics and I have every intention of coming back to do more shopping! As well as I have passed on the websites links to many of my friends so that they can shop at their own convenience!
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/


Dear Carolina,
Thank you for your important feedback and for letting us about your experience with us.
We are sorry for the inconvenience. But, for the issues you mentioned, you can provide us some photos so that we can confirm and give you matched solution.
Would you mind to tell us your order number so that we can check firstly, please?
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service