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The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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I have ordered from them before and stuff weren't as horrible as they could have been, but on my last order which was $100, they sent it to the wrong address, i don't know why this address was replacing my actual address, since that had never happened to me before i didn't check to see if they had replaced my real address with a different one! So they sent my package to the wrong address, when i complained about it they did nothing about it, kept sending pictures the ups tracking and i kept telling them, that that was not my address and they did nothing! Don't trust them!
Quality is BAD, size is BAD (too small) and bad design... not wearable at tall... a waste of money... trying to get refund... never again...
I have been purchasing from sammydress for approximately 1 year and I am extremely pleased with all my purchases
I purchased 2 swimsuits and I LOVE them! I can't wait to wear them on vacation in a few weeks and show them off! I will continue to by from sammydress they have some very cute items at great prices
It's a good quality legitimate website to order from! You can pick your shopping speed and they are very helpful!
I have ordered two times from this site during these few months. Must say I am satisfied, no big complaints. For both orders delivery time was as promised and not longer.
Had small problems with the first order - one item came in the wrong size than I had ordered and at first few items were missing from the package. Then contacted the customer support and got fast answers from there. They replaced the wrong sized item with a new one that had about the same price as the wrong sized one, only had to pay for the tracking code number. And didn't have to send the wrong item back. As for the missing items, got them shipped out shortly after I contacted the customer service and got a working tracking number for these items too.
Also the products have good quality considering the fair prices. All the items that I received came as advertised.
Now after ordering from that site myself it is sad to see how many problems other people have had and how many negatives reviews there are.
But I must say I would personally order again from this site, even though I also had few small complicatons.
I have also attached some photos of the items I ordered and have received.
Hope this is helpful.
I will never order from Sammy again. Cheap looking no tags did not even look like the pic.
Plus they gave my # on my card to someone and bought over 3000. 00. On it. Rotten site.
Dear Marilyn,
Thanks for your time.
We have different shipping methods. The shipping time will be different. If you have any problem with the items, please contact us and tell us your order number. We will solve this problem for you.
Best regards,
Sammydress.com
I ordered 3 shirts over 2 weeks ago and have received NOTHING yet. All I was looking for so far was an expected arrival date. I have tried to email them several times and got no response, even though they say they will respond within24 hours.(They don't) I live in Ohio and called the phone number several times they have posted on there website, and all I ever get is a busy signal. (Really? A BUSY SIGNAL for a business number?) I even tried the "Live Chat" thing and waited over 20 Minutes and No ONE EVER came on the chat line. So how long should I expect to wait for my order? Will I ever get it? Is there REALLY a Sammydress? Or have I been scammed? I hope at this point it's just taking a lot longer than anticipated to receive my order. I really HOPE that I don't have to contact my lawyer and go the legal route.
I usually have such good luck with china online orders but this was just awful. I ordered a pink dress http://www.sammydress.com/product*******.html and I relied heavily on the picture of a customer that had posted what seemed like a positive review and nice dress. So I thought 'well if another customer had purchased and liked the dress and looked nice I can do it also' and when I received it today (it took a month to get here) it was awful. Nothing like the picture. The cut was awful. No shape or seams. The fabric was cheap. It had some weird mesh on the neck and back. It was such a boxed shape like they didn't even care or tried. I wasted 15$ and I wasn't expecting something incredible but I definitely wasn't expecting something so bad. Please save yourself some money and annoyance with this "company".
Dear Bree,
We believe that there must be misunderstanding between us.
Hope you can tell us your order number and we will check it for you to see what is wrong.
Waiting for your reply.
Best wishes,
Sammydress.com
It took 12 days to the merchandise to arrive to my door and it arrived complete. Pretty satisfied about it.
Of 5 items that i bought I'm pretty happy with 3. They fit good, the material good, they are just like the pictures. (I'm a size M, i bought everything size L)
I bought the rainbow light. It Didn't work.
I love the products and the website, you get good quality items at such a great price. The website it very easy to use and most of the staff are very nice and eager to help!
Thanks for making my first experience so lovely.
When i first bought from SammyDress i was a bit skeptical. But the shipping was quick and the items were just as described! I have bought from them numerous times now and i have been happy with each and every purchase.
I love Sammydres! The prices are amazing... The shirts have great material and I also love the fact that they communicate with me in a timely matter. Overall AWESOME!
My experience with sammydress has been very wonderful.
My orders are always shipped in time and they are exactly as what i see on the internet.
I'll advice people to shop from sammydress very often.
This is a great website for affordable and cheap (but good quality) clothing, accessories and shoes. I will continue to shop at Sammydress and appreciate the different styles and variety there is to choose from. If you have not yet tried Sammydress, you should!
Great customer service, great prices, amazing fast shipping time! It only took about 1.5 weeks for my package to arrive to me! Great quality too. A+ site, will definitely buy from this site again!
Sammydress has great clothing and great pricing. You do have to check sizes as their sizes are different than the sizes here so be sure to check the chart. Customer service has been quick to respond if needed. Quality and uniqueness of their clothing is what keeps me going back. Very feminine, dressy, and pretty. Its hard to find this kind of clothing anywhere else
I really do not like to talk bad about any website, however this is absolutely ridiculous! I wrote a review about SammyDress not too long ago, and then they followed up on my review and really put in effort to help solve the problem. It took a bit of negotiating in which i was then satisfied and they closed the ticket that was open mentioned that I should see a refund on my credit card within 7-10 business days and that was May 5th, since then i have not seen a refund on my credit card and no follow up from them. They closed my ticket thread so I cannot message them following up so I sent an email to their support team which i was in contact with and still no response. If you plan to follow up on a complaint and resolve it then maybe work through it until the very end. I really wished I had never purchased anything from this site to begin with. Please do not make the same mistake I made.
Dear Bahaar,
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product.
All of our items were shipped out in good conditions. If you don't like the items you received, please check our warranty and return policy and contact us. We will solve this problem for you.
Best wishes,
Sammydress,. Com
I ordered the grey dress with plunge black and white stripe round the neck! The material is spit through. The material is puckered! I don't know where they got the photograph of the dress, but mine barely resembles it! I would not put it in a charity shop!
When I tried to review it on the site, they would not accept it! Explains everything!
Dear Kathleen,
All of our items were shipped out in good conditions.
Please contact us, we will check it for you to see if there was something wrong with the shipping compan or supplier.
Best wishes,
Sammydress.com
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/


Dear Veronica,
Thanks for your review.
We are sorry to here that there was something wrong with the shipping address. But we just want to tell you that we shipped the order to the address you provided. Hope you can check your original order to see if there is something wrong.
Also, hope you can tell us your order number. We are willing to solve it for you personally.
Best wishes,
Sammydress.com