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The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I am very pleased with my order from Sammydress. The clothes are beautiful, true to the photos they advertise and, ordering a larger size than I would from the US, very satisfied with the fit - and have gotten compliments on every piece I've worn. Shipping takes longer coming from Asia but, so far, no problems and will be ordering again soon.
I am so excited that I have found a site I can shop from home, or anywhere really. The items I have ordered and received have been awesome! I am looking forward to the orders I have ordered. My Hubby loved his hat, cufflinks, and bow tie.
A local robot competition winners received the 'robot necklaces'. So, cute yet, masculine for the fellas.
I have been practicing with the nail art, and make up. Everyday I am on Sammy Dress, checking new gadgets for the home, shiny rings, and then the ladies dresses, shoes, handbags.
The prices are incredible, if see something order it, as items sell out quickly.
DO NOT ORDER ANYTHING FROM THESE PEOLPE! I ordered 150 dollars worth of merchandise from them. The clothes were of poor quality, they are not "true" American sizes and the breast pads were not in the correct place. The material was stretched and therefore not wearable. I submitted ticket numbers and attempted to call the company but the ticket process nor does the number given work. The only person I COULD reach was for "presales" only (whose name was Madison and was available via live chat) and she would not assist me either. She ignored my chat initially and then became very rude. The only thing she did was tell me to refer back to my ticket number which was ALREADY frustrating BECAUSE if I had received a response from the ticket number I would not have been trying to contact someone. These people make themselves available to you before your "purchase" but once they receive tour money, you are screwed! There aren't any means to contact them and you are out of your money! COMPLETE SCAM!... If you want quality clothing where you are able to return items that don't fit DO NOT SHOP HERE! If I could give them ZERO STARS, They would receive just that!
I do a lot of online shopping. And I've heard of sammydress.com so I thought I'd try it out. They seem to have really cute clothes for cheap! When you're browsing their website you will see tons of cute things, but let me tell you now that they do not look like the pictures on the website when you receive them. I ordered 2 dresses and a pair of shorts. I finally received 2 months after purchasing and the dresses were horrid in person, and the shorts were big enough for one of my legs. In a size 0 and I ordered a m in the shorts. I just don't understand how a living breathing person could have got in those. My dresses also looked nothing like the pictures. And I was devastated. Well I call them, and after an hour of holding they inform me "no refunds" and then click. I just don't see why anyone would ever order from them. Terrible quality, hiddeous clothes (in person), and customer service sucks.
Dear laranda l.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We are always more than willing to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
We really appreciate that you would send us message here about your order number, so we would be able to reach you and offer you a solution.
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
Thank you again for bringing these matters to our attention.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I've been trying to make a payment for a week; they tell me k have a pending order but as soon as I try to make a payment I'm the one with the issue; when in reality I'm trying to just buy a dress and swimwear and can't. Very irritating. Illy buy my 40$ dress and swimwear somewhere else. Waste of my time and patience... I tried calling the number and it won't go through. Nobody answers my tickets or emails.
Dear Katherine R.
I want to start by thanking you for notifying us about the issue.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please kindly forward us your ticket number or email address.
Please feel free to contact us http://support.sammydress.com/?lang=en
Thank you again for bringing these matters to our attention.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I have had a pretty good experience with Sammy Dress. From what I have order the products seemed to be of good quality for the price I paid them for. There sizes do run small, so I would make sure to get your measurements taken from a friend or family member. I'm a medium or a Large in shirts in the US, and I have to order a xl or a 2xl. Some of their one size fits all items fit will on me, but these items are baggy to begin with usually.
Shipping can be slow since it's coming from china, and their customer support is pretty quick at answering questions
I met Sammy Dress only since two mounth and I'm pleasantly surprised! There you can find everything you want and the quality is really excellent compared to the price. The service is really neat and the people who assit you are really helpful and nice. Well. The site perfect for me!
Clothes are cheap and look and feel wonderful. They have such a large amount of thing that are able to be purchased and for a great deal. My items arrived within 3 weeks when they were supposed to as well. Very happy.
I plan to continue using Sammy dress and I would recommend to everyone!
Sammydress.com is one of the best prices and quality websites I know. As I browsed through the website I found many pieces that caught my eye. I will be most likely to make another purchase soon. As the items were being shipped to my home, it didn't take very long before I got the package. As I unboxed my package, I found that the package was filled with amazing quality clothing.
I purchased several items and when the clothing arrived they were so big and baggy and out of shape that nobody could have worn them clothes, you could not even take them in to fit as they would be look horrid. I email the same day to ask for a return number and its 2 weeks and I am still waiting for a response from this site.
I orders a pair of shoes and they sent me 3 sizes to big, if I wanted big shoes I would have ordered them in the first place, again waiting for a response to a support question to return the shoes.
This is the worst site I have ever used and I would advice you avoid this site unless you have money to loose or give away.
Dear summer h.
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We kindly suggest every customer refer to the Size Chart before they order.
We really appreciate that you could forward us your order number
Please feel free to contact us http://support.sammydress.com/?lang=en
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
Thank you again for bringing these matters to our attention.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Everything shipped quickly and was great quality for the price. I had to do some minor alternations because of the sizing, but it was worth it!
I love Sammy Dress, Ordering was super easy. They provide a size conversion chart so you can compare your size to the actual size, this was completely helpful. They responded quickly to all my questions. The shipping was so fast and everything was well made and great, I can't wait to order more. Customer service was great when I had questions about tracking my order they helped me right away! :) We love all the mens and womens items! I am addicted after I have this baby I wll be stocking up!
One, you get your ordering number but then you think that it would work. But it doesn't, it says payment not received or some crap like that. This site is an ignorant site.
Dear Taylor M.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We very much regret that the issue has occurred and we are fully committed to resolving it to your satisfaction.
We really appreciate that you could forward us your order number
Please feel free to contact us http://support.sammydress.com/?lang=en
Hope we can get in touch soon and we assure you a practical solution.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
You are a valued customer, and we are committed to providing you with the best service possible.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I've been ordering from SammyDress and by far my experiences have been good.
The items I've received took a month to arrive but they are exactly like the pictures.
Like every buyers there was a lot hesitation because some of the reviews but finally gave it a try I was so surprise when I got it! The quality is great and I will buy more items in the future! Ladies and gentlemen sammydress is real and they respond within 24 hours based on my experienced! And here is a tip if you want the shipping to get it quicker upgrade the shipping I only use the flat rate which was the lowest and I got it within 3weeks I think it's awesome knowing its from a different country! Happy shopping!
It was exactly what I expected and I love it and am very happy with my order although it did take longer then expected to get here because of the holiday and my local postal service I still am very satisfied with my order and will definitely be ordering again
I took a chance on a couple of items knowing it was a chance and I lost. The sizes run about 5 sizes smaller than advertised. I mean SERIOUSLY. It was a waste of money and I'll just donate the clothes but be aware if you take a chance. And the clothes were VERY, VERY cheaply made but then the price was cheap, too. I wasted $25. Not life changing but if YOU don't want to waste money, go elsewhere.
Dear Sandy B.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We really appreciate that you could forward us your order number
Please feel free to contact us http://support.sammydress.com/?lang=en
Hope we can resolve the problem soon.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Sammy dress is an amazing website that allows me get the top of fashion for little money. They have a large variety of items and they all look gorgeous. I will continue to shop here for the latest fashion with these unbeatable prices.
Love Sammy dress! The website is easy to shop from, the price is great, and the clothes are amazing! I would recommend to anyone!
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/


Dear shawna c.
Thank you for informing us about your shopping experience.
We kindly suggest every customer refer to the size chart before they order.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We also sent you an email before, please check again. Hope we can resolve the problem soon.
We are truly sorry for the problems with this order.
We really want to fix this situation and are anxious to resolve it. We are confident that we can offer a resolution this customer will be pleased with!
Best Regards
Sammydress Customer Service