Sammy Dress
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The quality of the items I received was simply adding insult to injury.
Not only was the order late but in general the quality of >majority< of the items I bought were in either poor condition or already damaged.
Wallet has a hole when I received it, clothes are WAY TOO SMALL or the material is beyond cheap and tears easily.
Would recommend steering clear from them.
Stay away from this site. All items are shipped from China, it'll take a long time before you receive your items, if you receive them at all.
Here is my story. Ordered two dress shirts for a total of $27. I know that's cheap for two dress shirts. Well the quality of the materials can't possibly even be worth $1.00. The materials and quality of the shirts are complete and utter garbage.
If you look at some of the reviews, they say their sizes run small. Small? That's a joke.
I am 5'6 150 lbs, slim build. I normally wear a medium, so I ordered a large. What I received has a label marked as large, but I'm not sure if it would even fit an 8 year old, it is that small, I could barely get it on my body and couldn't even bring the front around close enough to even try to button it. So far I have only received one of the shirts, don't know if I'll ever receive the second one, don't care as it's going straight into the garbage.
I contacted Sammydress to try to cancel the second shirt and they said that it's already been shipped. That I could return it as long as I paid the shipping cost back to China, and they would refund me $7.00. I'm pretty sure that sending this rag back to China would cost me more than $7.00.
Like I said, the material and quality is absolute garage, even if it did fit, I would never have worn it in public, that's how bad and cheap it looks.
Sammydress suckered me this time, but live and learn as they say. Will never ever order from them again.
Dear Pat S.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We will learn from this and strive even harder to improve the shopping experience for all of our shoppers. We want to make Sammydress a great place that provides the best possible experience for every one of our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
You get what you pay for. I ordered a man's Large denim shirt. What arrived was a kid's joke, cheap cotton rag. XS or XXS. It will get used as a duster because it's not worth the postage to send it back to these people. Just a scam.
It is the first time I've bought in the online shop and I did not feel very confident, but it was not bad choice, ordered two plus size dresses and process the packet in three days, I received my package a week later. Product quality is soft and like me as photo showed. I definitely will recommend when buying products are of good quality and cheap, the only thing they should improve is down a little the cost of delivery, otherwise
I had an amazing experience with sammydress.com. At first i thought this site was too good to be true. After reading reviews i decided to try this site out for myself. I got a purse, watch and bikini. It all turned out to be great stuff. My black leather backpack i use everyday. The bikini was so thick for $12. This silver watch i couldn't find on any sites in canada but sammydress.com had it. The shipping was about two weeks. I would have waited a month for these deals. This is a great site and i could recommend to any friend but id rather keep it a secret! Going to order more soon!
"I have not done in the first order on the site sammydress, and as always received my order very quickly, in just 2 weeks, to St. Petersburg. All things are very high quality, stylish look like the picture, it is absolutely appropriate size on the site!) I am very glad that there is such a store! I will be doing more orders!) All questions, support, responds very quickly! Respect! Good luck guys!)
Best regards!
The first thing about sammydress is that their are unique. I shopped there and the shipping was on time. The products looks the same as it is on the website. Sammydress is the best and I highly recommend it to everyone
My experience was quite pleasant to be honest. My ordered showed up just on time, and I got everything I expected to get. Theres really nothing more to it than that! I love my products!
So processing was 3-5 days, ok they said that upfront no biggie. After a week I emailed them to check status and they said it will be 3 weeks. Note that no one contacted me, I had to reach out to them. So much for having my shirts on time. I asked what can they do for me? They offered me 10% off my future order, which I declined, I wanted something on my current purchase. Then Truda offered 50 points which equals, ready for this...$1 off my next purchase! Will never go back to this site, it is not worth the savings at all, BUYER BEWARE!
Dear andrew s.
Thank you for taking your time to write your review. We really appreciate the feedback
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
If we made a mistake, we would be fully responsible and solve the problem completely for you. Would you mind sending us your valid order number or email address? It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Have a nice day!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
The staff are very helpful and nice, the clothing is really nice and pretty cheap considering how good it is!
I looked at various complains and i thought i must do something even if i am somewhere Africa, i did my online investigation and i got lost of evidence and i contacted FBI and reported the case with sammydress. I informed sammydress of the same and i asked for my full refund which they sent an email below. I will wait and see if the refund comes back, if not that is big trouble, someone got to stop these guys.
www.sammydress.com just sent you a refund
Sep 2,2015 02:44:48 PDT
Receipt No: 0030-2044-9537-0274
Dear Grace Matagaro,
www.sammydress.com just sent you a full refund of $192.62 USD for your purchase.
If you have any questions about this refund, please contact www.sammydress.com.
This refund will appear on your credit card statement as credit from PAYPAL *WWWSAMMYDRE. If you have any questions, please contact www.sammydress.com.
Merchant information
www.sammydress.com
*******@sammydress.com
**************
Note from merchant
None provided
Original transaction details
Hi, i paid for my order 13 days ago, M************** it has not been shipped todate. I cant get through to customer service. Someone hellp...
Dear grace m.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We regret any inconvenience or frustration that your experience has caused you.
We already full refunded you and we kindly mention:
1. For paypal refund, it may take up to 3-7 business days depending on how the item was paid for(e.g. Paypal balance, credit/debit or checking account). Please contact Paypal for any queries regading the refund. You can view the status of your refund from your Account History. Log in to your PayPal account. Click History.
2. A credit card refund may take up to 30 days to process and appear in your account. This is completely outside our control. Please contact your credit card company for any related issues.
Thanks for your understanding and assistance.
Please feel free to contact us anytime.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I had a 10% off coupon code,. When i applied it to my order, it did not reduce by 10%. Instead, some prices were increased then about 2% was reduced.
What?
I don't understand and will not place the order unless someone fixes this and gives me the "new customer" 10% off.
Dear Leanne D
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We regret any inconvenience or frustration that your experience has caused you.
Please kindly note if the 10% off code is applied the discount items, the system would recalcuate the price according to the rule original price *0.9 which would be higer than the price labeled on our site.
Would you mind sending us your order number or email address? We are glad to contact you and hope we can resolve the problem together.
Those who read our reviews will note that while we are not perfect, we strive to be. As such, feedback like this is critical to us. We will try our best to fix the relationship with any affected customer.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I take a true size 12, ordered an XL, what came was the same great, soft, dress I saw online, but the XL was about a size 6. Ordered a shirt for my daughter who is a size 0, the small came and it was a toddlers size, would even fit her. Would not respond to my email for return, and I still haven't gotten my money back.
Dear Jacci N.
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please kindly send us your email address or order number here, we wish we can solve your order issues, Please kindly give us the information which can lead us to contact you.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Can't get refund or correct replacements. Have sent them photos showing huge discrepancy in sizing. As sizing doesn't work who are thes people recommending them
Dear Roger B.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We very much regret that the issue has occurred and we are fully committed to resolving it to your satisfaction.
Would you mind sending us your email address or order numer here? We do and will try our best to resolve your order issues.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I hate seeing this Sammy dress ad of half naked girls on every web site it's so annoying
Dear Amanda G.
Thank you for taking your time to write your review. We really appreciate the feedback.
We regret any inconvenience or frustration that your experience has caused you.
The model advertising for our products and give clues to all the customers using our site to make better choice.
Would you mind sending us your email address or order numer here? We do and will try our best to resolve your order issues.
Thank you again for bringing thus matters to our attention.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
So many options, such a wide variety of clothes- for all super cheap! You can look at other people's reviews and pictures to help you make the decision on if you want to buy it or not, and they have dandy little size charts for each item as well!
This place is just ridiculous! I ordered from them about 4 weeks ago and still have not received anything! Not even an email explaining anything nor an answer to my attempts at reaching them! The phone. Umber is bogus and there is no way to get a hold of anybody to find out what's going on! NEVER EVER order from this place! Wasted money and time! I would give them NEGATIVE stars if I could! PAYPAL is amazing tho... They are going to fix the issue or refund me my money! I only gave them a star because I had to in order to post my review!
Dear starr w.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you mind sending us your email address or order numer here? We do and will try our best to resolve your order issues.
We value your patronage and wish to continue serving you in the best way possible.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I love this site, they have a lot of great stuff and for really low prices I couldn't ask for anything better!
My 1st experience with Sammy Dress was awesome! Excellent customer service and speedy delivery. The items are nice. Hope to shop again!
I found Sammydress one night and ordered 5 things, 2 shirts, 2 pants, and a sweater. All 5 things were exactly how they were shown on the website and honestly exceeded my expectations because of how cheap the prices were. There delivery time was quick too. I used expedited shipping and my order was here by the end of next week, which was understandable because i ordered it on a Saturday which is not even a business day. The one tip of advice i must offer to anyone reading this review however is to pay close attention to the sizing of there items. There sizes are smaller than american sizes (which is probably were you're ordering from) so be sure to use there size charts and adjust for that.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Man F.
We're extremely grateful for your constructive feedback.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/