Sammy Dress
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I love this site its amazing! Good items at a great price! The costumer support is amazing any time I've had a problem they fix it with no hassle defiantly planing on shopping here for a long time!
These are scam artist from China, do not order from this site. I placed an order on 8/11/15, the site says it will take 3 processing days... READ CLOSELY they took my money and kept telling me the product would be shipped for 7 weeks, product still has not turned up. I demanded a refund they ignored me. I had to get PayPal involved to refund my money. AND by the way if you don't believe me just try to call someone and try to speak them... Or better yet try to contact the online person. YOU WILL GET A DEAD END.
I really loved what I ordered and got delivered to me. Delivery time is ok by me. Customer service is 100%(there is always prompt response to all your enquires) and Sammy dress products are eyes popping. Am really loving and rocking Sammy dress products. Nice work guys, keep it up!
I love the fashions they have on the site just make sure you check the items measurements they tend to run on the small side.
I ordered my dress a few weeks ago and have never heard anything about getting it and tried callilng the number and it was a busy signal.
Dear Amber W.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Would you mind sending us your valid order number or email address? We are more than willing and glad to assist you. It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Have a nice day!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Ridiculous. Was ordering 11 shirts which gave me an extra discount that I wasn't aware of but was pleasantly surprised. Until I went to apply my first time customer 10% discount and the Order went HIGHER! Why would you charge a first time customer buying 11 shirts at one order MORE $$$$... finally went I went to pay on my card (the higher price) my two cards that are valid were Declined... what a waste of time!
You can contact me directly at *******@horserun.com to see my order that I just cancelled. You people need to get your act together.
Dear Java G.
We want to say thank you for providing us with important information about your situation.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Would you mind sending us your valid order number or email address? We are more than willing and glad to assist you. It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Have a nice day!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I have placed an order on 29/08/15 and paid for Expedited Shipping. Up until this point it has not been dispatched. I submitted a ticket to query my order and although it states they will respond within 24 hours, I am still waiting. Tried their "24/7" Live Chat but it does not work. So far, I cannot review the products itself BUT I am somewhat dissatisfied with the service. For the amount you pay for the shipping I would have expected it to have been dispatched by now or at least have a more effective way of contacting them.
My Order number is MM**************. I would like to know where my order is!
Thank You
Dear Bianca W.
We are sorry for the inconvenience.
Your order was ON HOLD, we need to complete this one-time verification.
This is a standard anti-fraud check for online payment, please check our website for more details here:
Link：http://www.sammydress.com/payment-verification.html
We would process your order as soon as we receive the payer's ID confirmation.
We only do that when there is a problem occur during the process of your money transaction. The reasons can vary from customer to customer. For example, sometimes there are fraud orders, in order to make sure that it's not someone else purchasing items using your account, we have to ask for payment identity. It is for your own good. If you cannot offer the identity, we are not supposed to send your order.
We cancelled your order http://user.sammydress.com/m-users-a-orderinfo-n-MM1508290727104549.htm?type=1
Thank you again for bringing these matters to our attention.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Order Information: # M**************
I really like sammydress page recommend since I have two years buying on the page.
I like it because they have a variety of products from clothes, shoes, household items and much more, all products are of very good quality, from handbags, shoes to shirts, pants etc. Their costs are very low at which is very suitable for multiple purchases. I also love that I live in Colombia and shipments are delayed very little even when in another country which makes my favorite site to order products is sammydress from me recommend to all shopping enthusiasts.
Marcela Cordoba Novoa
I had great expirience with sammydress. My order came very quickly, clothing are the good quality and support center is nice and responded quickly. They really care about their costumers.
This sight is great for me for replacing all of my cloths. Three years ago I retied, moved to the Mountains close to Lake Tahoe in California and lost a lot of weight. I had to get all new cloths and this sight helped me do that.
Now the only issues I have had was with one blouse.
These are from China and it can take up to a month or more to get your orders. Some of the items smell bad and chemical... I wash all on arrival.
Also I am retired so I can wear very casual items.
A lot of the cloths are very small and I would not be able to wear if I was not a size 2 now.
You have to be careful with the one size fits all, I am a 2 and cannot even get into them.
I have been buying with them for 2 years now and only had one defective item, I could not figure out how to send them what they wanted so I just threw it away and forget about it... my issue not theirs.
I hope this helps as I have learned some things after dealing with them for 2 years
I order from Sammy dress on Monday August 7,2015, I still haven't received my order. No one will answer on customer service.
Dear Shannon S.
Thank you so much for informing us about your shopping experience.
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your valid order number or email address? We are more than willing and glad to assist you. It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Have a nice day!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Products are of good quality and the cost is very affordable!
This store is very simple to use online, I'm very satisfied with the order I did.
The prices are very nice to my wallet, the products have a very nice ration price/quality, they came perfect, I'm very happy with it.
I placed an order the first week of August and it still says processing. But they didn't hesitate to take my $22.00 off my card. Then they have all these fake reviews talking about how great they are. Please! They're all written using similar wording and one was used twice and they weren't back to back so it wasn't an accidental repost. I just want my clothes or my money. All of it. And from the looks of these other reviews, I might not want the clothes. And save the reply that you all put under bad reviews, just tryna save face. I would not recommend at all.
Dear Brandi C.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Would you mind sending us your valid order number or email address? We are more than willing and glad to assist you. It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Have a nice day!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
This online Asian clothing company is a great place to purchase clothing, shoes, accessories and other items. It is an affordable website with great quality material. The shipping was great my order came really fast and quickly. Overall I recommend this website to everyone to try!
This is a complete joke, waiting near on a month for an online order... Pathetic! I have been told that one of my items wasn't even available, no one bothered to inform me and was only made aware of this once I sent through a few questions as to where my actual order is, I have zero confidence that this item will actually show up and find Sammy Dress very unprofessional with time it takes to deliver items and advertising items no longer available, and no I don't want your silly points as compensation. Although have been offered these out of good will but cannot see them any where lol... typical really :/ I ordered a turbo from the states 2 weeks ago and thats here in my hand now, yours is only a very small sale but the time its taken to chase up is ridicules. Again, I asked for my money back for this order and staff said no as already posted out... yep you replied the same but I have lost patience and so over chasing up this stupid order, winter item will no doubt arrive mid summer lol
April 3 2016
Item arrived, but 3 sizes to small couldn't be bothered chasing them up so in effect cost me $$
Dear Dave H.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
Would you mind sending us your valid order number or email address? We are more than willing and glad to assist you. It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Have a nice day!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I have not received my order and the customer service number is always busy. I will ask my credit card company to not pay Sammy Dress until I receive my order.
Dear CD J.
We are so grateful for this feedback. It means a lot to us.
I want to start by offering a personal apology to the customer affected.
Would you mind sending us your valid order number or email address? We are more than willing and glad to assist you. It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Have a nice day!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
When I finally received my order, everything I ordered was too small. None of the items had a size in them, so I'm guessing someone just packed whatever items left in the bag. I can not get in contact with anyone to return the items. Please help...
Dear Glenda R.
Thank you very much for notifying us your issue.
We kindly suggest every customer to refer to the Size Chart before they order.
If we send you wrong size items or faulty items, we would like to full refund you or resend you the right size items.
Please kindly forward us your order number, so we would be able to reach you and offer you
A better solution.
We are willing to fix every single issue related to your order.
Hope hear from you soon!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I received a email with my order number & my tracking number both are wrong. First how can they deduct the money from my account before my order was shipped. They can put a hold on the money but they should never deduct until they know it was shipped. How come there phone number is working all the time & their chat line has been you send your message & I am still waiting for a answer. Yes I called to have this SAMMY DRESS looked into. I want my money back. They can keep their cheap clothes. Laura, Pa
Dear laura h.
Thank you for your important feedback and for letting us about your experience with us.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Could you please send us your email address by message here? If you donnot remember the order number, please inform us your phone number, transaction ID, consign name etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Those who read our reviews will note that while we are not perfect, we strive to be. As such, feedback like this is critical to us. We will try our best to fix the relationship with any affected customer.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Terrible online experience. They sent my the wrong shirts AND the wrong size and now I have to pay $46 Cdn to return the items which cost me $52 total. It took then 3 months to tell me that. They are swindlers and scam artists.
DON'T BUY FROM HERE. QUITE SIMPLY, THEY STOLE $$$ FROM ME.
Dear Big W.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Would you mind giving us one more chance and help us to confirm the quality and size issue? Please be rest assured we would give you a just solution.
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID, consign name etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear nina r.
We want to say thank you for providing us with important information about your situation.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you mind sending us your valid order number or email address? We are more than willing and glad to assist you. It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Have a nice day!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/