Sammy Dress
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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The clothes don't match the pictures, the quality is lousy, there is no customer service, there is no way to contact them, no way to return anything, and no way to get your money back.
All these order were placed on one day:
The first dress ordered was of poor quality and the lining was 8" shorter than the hem of the dress, the second order was a hat which came folded up in 4X6" bag and is now unwearable. The third order was 6 items, all on sale allegedly, and all six were XL or larger. But, the sleeves were less than 3" in circumference. 4T (toddler) clothes have larger sleeves than this.
The company remains silent and keeping my money.
I bought two dresses from them, and both arrived in a timely manner and are gorgeous. I am very happy with their business overall. The clothes are a very good deal. I will definitely be ordering more!
Rubbish!
Cheap and nasty and awful sizing. Jeans didnt even have a button hole!
Absolute crap.
Dear Adele P.
Thank you for informing us about your shopping experience.
We wish to let the customer know that we are extremely sorry for their disappointment.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I didn't know that it is china based company otherwise I would not order. Very cheap product when you see them rather than picture, will ship very cheap products worth $2 each. You will never get rest of the items which is worth more than $5 each. They will never respond your e-mail or complaints you register by logging in their account. Their US based phone number will never work. I had tried 50 times on different days. They charged me $84 for order and shipped few cheap items worth $15 and no reply for rest of the items. It has been more than two months. I disputed credit card charges won the case. If anybody has similar experience please make credit card dispute or contact PayPal and it will be resolved but you will always lose some. Don't trust, don't be tempted by cheap products and advertisement, don't buy or don't recommended to anybody. Inform governor or consumer affair to stop his business.
Dear bill b.
Thank you for taking your time to write your review.
We did not live up to our own expectations and want to say how very sorry we are.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Sammydress account and answer to us?
Appreciate your cooperation and kindly understanding in advance!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
They are cheater, until now I was not received yet my order worth $60.70. They said its just 14-15 days. Customer service is useless, I was not heard anything from them since I email. A crappy online store!
Dear Ruchell m.
Thank you for being kind enough to tell us about your experience!
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
Thank you so much for kind help in our work!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
They took about 4 weeks or less to arrive but finally is in Miami will land in The Bahamas tomorrow hopefully. 3 items are out of stock and one item is said to be stopped by the supplier. Well i'll see for myself what kind of quality the clothing are so i'll be back shortly.
Quick shipping, cheap pricing, and quality is outstanding for the price!
We odered $107 30 of that is shipping and handling nothing we berly got to Oder my coat for winter and a lil bit of clothes. Please help. Number no one answers?
Dear Glenda f.
We are so grateful for this feedback.
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thank you for your support and patience.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered 2 dresses from sammy dress at the end of July/early August i recieved one and not the other. Their merchandise is junk and nothing like what they have advertised and they have very poor customer service, i have sent numerous tickets and they just keep sending computer generated responses back that have nothing to do with what i asked them. When I finally did get a decent respone they said be patient that it could take 10-25 days for delivery, well now it's been almost 2-3 months and it's still not here. I would strongly suggest not buying from this company.
Dear Brandi R.
We're extremely grateful for your constructive feedback.
We wish to let the customer know that we are extremely sorry for their disappointment.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Thank you very much for your cooperation.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
It was a first time i oredered in this shop and it was very pleasant experience. Everything as described, I was very impressed with the quality when I've got the parcel. Also enjoied from the service when I asked a question, got answer on the same day.
Fast shipping, good quality, nice service, will reccomend to order there.
I ordered a dress, they sent me a pair of cheap khaki pants? I sent an email to customer support, no one has answered me back. I try calling the *******508 # and its always busy. When I got thru once, it rang a few, then disconnected me! There is no way to actually talk to anyone to resolve my issue? Its obviously a scam people. Don't order.
Dear Carolyn M.
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Thank you for your understanding and patience!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Very fast customer service, they responded well to all my questions. The products are always top quality and arrive in time!
To all Sammydress.com customers,
Sammydress.com thrives on getting good reviews. If you leave them a good review they will work with you if you have an issue but you have to be patient with them and treat them with respect. What I found dealing with Chinese sellers even on ebay they thrive on good reviews. If you give them a bad review in most cases they will work with you to get a good review but to make it much easier on you is to start of giving them a good review then complain. If they do not want to resolve their issues let then know that you can remove the good review as fast as you gave it to them. In my case that worked and I got my replacement product sent on their expense plus got to keep the product that was not described or picture showing even close to the product I ordered. (Gave it to my best friend)
I was a little scared to order but I did it anyway and I love my dresses and as soon I tried them on I was ordering from them again. The item shipped to me quickly and that was a pleasant surprise.
I recently bought a red romper from Sammydress and I really like it. The quality of the item: color, texture, etc. is true to their advertisement and the price is very affordable. In addition the shipping time was very reasonable and the item arrived in excellent condition. I plan to shop with them again in the future.
I ordered three maxi dresses from this company. To date only two of these dresses came and way past the scheduled time. The quality of these dresses is poor.
Dear Rosalee K.
Thank you for taking your time to write your review.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Sammydress account and answer to us?
Thanks a lot for your kind and generous support in our work!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
My order was point on! I'm always leery about buying clothes online but the sizes are true to size! :)
I ORDERED 3 WIGS FROM THIS COMPANY. THE WIGS RECEIVED WERE ALL OF POOR MATERIAL AND 1 LOOKED USED. EVEN MORE IMPORTANTLY THEY LOOKED NOTHING LIKE THE PICTURES ON THEIR SITE. SINCE THEY ARE OUTSIDE THE US I HAD O RECOURSETO GET MY MONEY BACK. MY ADVICE DO NOT PURCHASE FROM THIS COMPANY. THEIR ITEMS ARE GARBAGE. STAY AWAY FROM THIS MERCHANT
WANDA P
Dear WANDA P.
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
Great thanks to your kind understanding and patience.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
All the things that are wrong with SammyDress:
1- It's a rip off site
2- I ordered 9 items and they split my order into three separate shipments.
3- They sent me 3 separate shipping numbers to track. All of which were invalid/fake.
4- I contacted customer service to complain that none of the shipping numbers were valid.
4- In the first set, one item was damaged/misprinted
5- In the first set, one shirt was marked as a XXL but it was really a SMALL!
6- 3 weeks later I got the second package. In it were two shirts, both marked as XXL and they were both smalls. I could barely fit the shirts over my head and chest and they are skin tight and don't go all the way down. I'm a Large/XXL male. These shirts that are marked as XXL are SMALLs.
7- I've received only 2 out of the 3 packages. The third package has not arrived.
8- VERY VERY VERY bad site.
Dear Brad A.
We want to thank you for telling us about your situation.
First, I want to offer my sincerest apologies to you for the issue.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered three items on Sept 28 still waiting order number M************** can you please tell when I should receive them?
Dear Virginia H.
Thank you for being kind enough to tell us about your experience!
We did not live up to our own expectations and want to say how very sorry we are.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
I will be always here for serving you as my best friend.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear PAT R.
Thank you for notifying us of your complaint.
We are truly sorry for the problems with this order.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thank you so much for kind help in our work!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/