Safelite

Putting in a glass is one thing for a review, but how about honoring their warranty? The warranty is nothing but an Advertising Scam. There is no warranty. After scheduling a warranty replacement, and having to wait 2 weeks for an appointment on my day off. My dealings with the employee is so belittling, automatically came out and said so you are the guy trying to make a claim after 2 years. In seconds looked at it and already had the mindset of trying to deny warranty. I have never had glass in 35 years that develops a crack from the edge under the rubber seal and spread through the windshield totally splitting it in half. These cracks as all window people know can come from any imperfection in the edge and do the same as happened to me. I even tried to talk to the chat on nationwide website and they called it " New Damage" which is any defect that cause a crack. And "new Damage " is not covered under warranty. Well what do you think imperfections can cause... a crack! They claim they have a lifetime warranty against defect in material. But when this defect cause a crack. They decline to honor it. Well what is covered then? Absolutely nothing. Their warranty is an advertising scam just to get suckers to buy with them. And that employee had very little to say except that is the way it is your wasting your time nothing can change his decision. All this happened in the first 30 seconds of talking to them. Hows that for service.

I'm driving home after a long day and Murphy's Law hit me in the windshield. I'm following this big truck hauling gravel and I guess a stone came loose and hit the highway and then smacked my windshield which now looked like a spider web. I called the Safelite at 16th which was on my way. I spoke with a guy named David and explained that I had an important meeting for the following day at 10 AM and was wondering if could do anything to help me out.

I told him to set the appointment and that I'd grab a rental for my meeting. He invited me to visit him at the store. When I got there he told me he didn't have the glass at his store, but their South store had the windshield. When he saw my address on my insurance he made a quick call again and a few minutes later he proposed something.

The scheduling was the key to this. The south store technician would drop the windshield off at here at the 16th street store. The Tech from the 16th street store would take the glass and meet me early at my house and do a mobile install right there.
Sure enough, he was there earlier than expected and wanted to get started. It took him less than an hour and he told me not to drive it for about an hour so windshield could bond properly.
All I can say is wow! No rental and I got to my meeting on time!
Above the call of duty and quick thinking from the team at Safelite.

SCR*W THIS PLACE. My back window of my '98 Buick shattered Monday so my dad and I called this warehouse Tuesday. At first they said if we dropped off the car that afternoon it'd be done by Wednesday evening. So the first problem is that they apparently didn't have any of the back windows for my car in stock and they had to order one. So Tuesday, Wednesday, and Thursday I was patiently waiting and didn't contact them thinking they would fix it soon. Come to find out they didn't even call another warehouse to order the piece until FRIDAY because they 'couldn't find where to get that particular window'. It took them 4 full days to find that certain window piece, really? Because a '98 Buick Regal is such an uncommon vehicle?!? So now it's been 4 days and my car is still sitting in the parking lot where it first got damaged. So since I wasn't going to get a back window that day after I had called and asked what was going on, that Friday I went up to get a 'replacement' windshield, you know the plastic wrap they put on that only lasts up to 2-3 days. Well I had it put on Friday and now it's Tuesday! How the h*ll is that plastic wrap still going to cover and protect the huge hole in the back of my car on the fifth day when it's only supposed to last up to three?! THEN after they vacuumed the backseat of my car from where part of the glass shattered they left a numerous amount of glass! And I'm not talking about just the miniscule pieces that look like glitter, but pieces that are clearly visible to the human eye. And yeah, you might think "Oh, well it's glass it's clear and it's hard to see"... no. The color tint of my window was a light green AND every single piece of glass had thousands of cracks in it from how it broke so it was very visible when it was laying in my tan-colored backseats. If I'm able to take a REGULAR vacuum to my car and easily find shards of glass, that just means Safe Lite (@ Charlotte) did a less than half a** job. On Monday my dad and I had called again and this time they said that my window had been ordered and it was on it's way that day. After that was confirmed on the phone Safe Lite never called back so AGAIN, on Tuesday, we're calling them to see what the h*ll is going on. And from after calling them on Tuesday they claim that the window still has not arrived. It has now been a full week and this location is open Monday - Saturday, it's not like they don't have time to get their sh*t taken care of. Not even to mention that I missed part of work on Friday rushing to get there on time before they closed at '5' to have them clean out and temporarily repair my window. The lady at the front desk said they closed at 5 but yet the elderly man who worked on my car said they closed at 6. Get it together Safe Lite. It's been a full week and my car is still unrepaired and I have no idea when it actually is going to get repaired. What would I have done if this was my front window or someone else's per-say or a worse case scenario? I would have been immobile for more than a week now. How about you actually do what you advertise. If you want your car window fixed in a reasonable amount of time DO NOT go here! Thank you!