Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Ryobi enjoys a mixed reputation among its customers, with notable strengths in product quality and versatility. Many users appreciate the performance and ease of use of their tools, particularly battery-operated lawn equipment, which is praised for its efficiency and lightweight design. However, significant concerns arise regarding customer service, particularly related to warranty claims, service delays, and difficulties in obtaining replacement parts. Complaints about inadequate support and communication suggest a need for improvement in customer relations. Overall, while Ryobi has a loyal customer base, enhancing service responsiveness could bolster its reputation further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have both hedge trimmer and weed wack. Both reliable and do a great job. I would recommend all DIY kind of person. Male or female so easy to use and maintain, plus warranty back up ans company tech advice. I have tried others but nothing compares to your products. I tell all my friends at the senior center to buy your tools
Just bought my Ryobi electric blower and I am very impressed with the way it handles, very light and lots of power with it having 2 speeds. Highly recommend it and the cost point was second to none.
Hi My name is Russell Baker: I have had RYOBI tools for so long --maybe 15 years or a little less. My tools include 4 drills all in good working order. The saw has been very well needed in some portable area when needed. Trimmer has been a real winner, never let me down until this year. It has been a work horse every summer for as long as i can remember. Not good at taking pictures. They are super tools. For use in in portable needs.
I love this hedge trimmer! It's so much more versatile that an electric one and so easy to use, plus it gets the job done quickly.
MLC
I love the one battery fits all. I have 5 batteries, circular saw, reciprocal saw, 2 drills, hand held vacuum, leaf blower, hedge trimer, multi tool with attachments, 5 chargers. Everyone of these tools work great. The power Washer is the poorest one of them all it have no power at all, my garden hose has more power.
Great product easy to use. Also very easy to put together. I ordered on line and got it in just a few days. I will trying more products from them. I am very pleased
Just purchased a Ryobi Trimmer and it worked great right out of box! It was low vibration and trimmed my lawn effortlessly!
Purchased a 40 volt weed eater this month. Works great. It is as powerful as a gas one. Does a great job.
Less noise 59 decibels, a turbo buttom for high power, variable speed trigger and adjustable Handle for more comfort.
Ok j I just bought my 18 volt string trimmer/edger at Home Depot today... being a senior women... I must say that it went together easy... I thought it broke when I stopped it and it would not start... but the battery needed to be recharged,,,, lightweight... I was looking for 3 years and could not decide on what to buy,,, they had it on display and somehow it just felt right... we will see,,, I had two before and somehow they never lasted very long,,,, WISH ME LUCK,,, so far so good
Great battery hedge trimmer! We have had it 2 weeks- so easy to handle, start and carry! I am 6 foot tall, my wife is 5 foot tall; she can handle it easily. She used it to clear out weeds, small tree strous and tangles of various growth to get to blackberry vines- worked great.
With arthritus having this power sprayer is a blessing. The spreyer is easy7 to use and care for great but.
I borrowed my brother in law's RYOBI Pressure Washer to do my driveway. It did such a good job that I started on the 2 year old fence. It worked so well I asked my wife if she would get it for me on Father's Day.
Now I'm the proud owner of this great machine and I couldn't be more satisfied with this product... oh wait, it came with a 12" Surface Cleaner as a Father's Day bonus... Priceless.
I would recommend this product to any homeowner or for your business. YouTube will be satisfied.
Taking it back to home depot today. Shaft was so hot I got second degree burn. I don't have the receipt so they better refund!
The trimmer does a great job even on the tallest of weeds. Light weight and easy to for a long time senior citizen.
Something new to me. I used to use the old hand saw to saw off limbs from trees and in the park but now I use the new small electric chain saw. Never knew it was so easy to handle a chain saw... and suggesting my friends get one instead of trying to borrow mine.
I just purchased a 40 volt grass trimmer. I just finished using it and it works great, very quite compared to my old gas trimmer and I don't have to spend 5 minutes getting it started. No more spilling gas filling a tank or the hazard of gas tanks in the garage.
We have needed a power washer for quite some time and we wanted a reputable brand, so we went with Ryobi. Using the directions I put the Ryobi electric power washer together myself! I cleaned the deck, the railing, the deck furniture, and all the screens from our two-story home! I'm looking forward to more jobs because it's easy to use and works well.
Was affordable, easy to assemble and works great, a great buy for the money. The rotating head makes the job allot easier when you need to edge a lawn
They own several ryobi tools and bought us a blower to blow off patio and driveway and around the curbs. Not used it but for a short time to see how it worked, so far so good, although it was hard for us to take battery off and put on charger. Hands and strength was not good enough (to big to fit hand around to touch release buttons). Was purchased at local Home Depot 18 VOLT ONE + BLOWER
Answer: I own 2 chain saws, 18" bar and 14"bar, both run excellent, I have cleared a lot of trees over the last several years on property up north, thank you
Answer: Yes, call Ryobi's 800 number. They will send a replacement. The same thing happened to me.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account