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Ryobi enjoys a mixed reputation among its customers, with notable strengths in product quality and versatility. Many users appreciate the performance and ease of use of their tools, particularly battery-operated lawn equipment, which is praised for its efficiency and lightweight design. However, significant concerns arise regarding customer service, particularly related to warranty claims, service delays, and difficulties in obtaining replacement parts. Complaints about inadequate support and communication suggest a need for improvement in customer relations. Overall, while Ryobi has a loyal customer base, enhancing service responsiveness could bolster its reputation further.
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Excellent product. Exceptional quality for the cost. Product was exactly what was expecting based upon expectations from past purchases.
Very easy to use & very efficient. RYOBI tools are sturdy & made to last. RYOBI products are the best!
My Ryobi snowblower came with two batteries and I have never run out of power with it yet. I use it mainly for cleaning sidewalks and decks and have been very happy with it. I wish it was self-propelled but it is not a big problem for my uses. I also like the light for those days I get up early to clean off the walks.
I currently own multiple Ryobi tools, in which I can not say enough good things about them. I currently have 2 drill sets, 2 chain saws 18" and 14" bar, leaf blower, weed eater, tire inflater and recently just brought the power washer. I used my chain saws to clear cut area to place home on up north 6 years ago and to this day it still fire's up on the first or second pull when a tree is down. I will continue to purchase other tools as projects come up. To the Ryobi team, please continue to make your A1 products and I will continue on purchasing the product line. Thank you again.
I have a few different Ryobi tools. I'm sharing my experience regarding the 18 Volt chemical sprayer. I already had a 1 gal. Unit! While shopping Ryobi tools, I saw the 2/ 2 gal. Sprayer. This allows 4 gallons ready to go! Just remove motorized cap and add to other tank. Great time saver!
I really enjoy my way RYOBItools they make my yard work life very very easy and stress-free. I'm not sure how I made it all these years with other tools other than having Ryobi.
This is my second RYOBI blower I have purchased in the past
Three months. I have a home in Florida and NY State and would not be
Without these. I left my one in Florida and purchased my second one for NY State.
I tried a Craftsman and also had a older Black and Decker. These ROBI products
Have others beat ten fold. The RYOBI blower is the absolute best and powerful.
Other blowers don't hold a candle to these. I'm sold on these products and will
Not have any others.
Thomas H. Fox
My 18 volt blower is a wonderful addition to my list of roybi 18 volt tools. I selected roybi tools because od the past great sevice the tools have provided me with.
I've used this shearer 2 times now and something happened to the blade and it will no longer trim. It moves back and forth but won't cut anything. Some of their other tools I've purchased from Ryobi have been fine but this is pretty poor, cheap quality. I can either pay Home Depot to look at it and try to fix it or take it to some Ryobi center and it will take them 8 weeks to look at it as they have more than 250 jobs in front of mine. OMG, how frustrating and what a crappy tool.
Battery powered tools will set the standards for the future. No gas, heavy equipment. Mixing of gas and all the other choirs of gasoline motors. So many times I just couldn't get those things started. Now I can actually do my own lawns again. I've been fighting cancer for over 6 years getting weaker as the battle continues. I now don't have to worry about getting my equipment started. THANK YOU RYOBI!
I am very happy with my new battery operated lawn mower. It is so easy to do my lawn now. I told my neighbour so she has now bought one also.
Like all of the Ryobi cordless tools I own, it worked perfectly. Put it together and go. Easy to carry, easy to fill, easy to clean
Excellent choice for our garden remodel project, made planting and other hole digging much better than manually digging with post hole diggers
I've had a lot of power tools and payed the higher price for Dewalt, Then working at home and doing small projects I got to depending more on Ryobi, I noticed the reviews in Consumers Reports and so I bought my Ryobi generator over the more expensive Honda, The Ryobi is as good in every way and cost me several hundred less. Their power tools are in every way as good as Dewalt IMO, The most important thing is I can afford to have more power tools by using Ryobi and I get everything I did from the more expensive brands. I have not been asked to give a positive review I just think everyone likes to save money
Very happy with this purchase. Very quiet, more so than expected. Great wind speed. Not as heavy as expected.
Portable Gen review
EasyStart generator model6500W ry*******s Serial#DX*******do*******
Easy to start runs well
Home Depot 1550 Old Country Rd Riverhead NY ******* purchased 8/20/*******3483 with tax $867.91
Authorization code *******/*******
Home owner who needed help during an outage
Thank you
Just purchased a Ryobi ry253ss straight shaft 2 stroke gas string trimmer with the extend it feature. This works for me as I already have many of these tools. After 10 years of service my old trimmer just gave out, so I bought this one. It has been reengineered an appears much more durable than the old model. The assembly was very quick and easy, it only required a simple screwdriver to complete. Prepared the fuel mixture and it started eastly on the third pull, pretty good for an out of the box first start. The straight shaft is stronger and the string head much easier to load and service. A quick tryout proved the machine to have excellent power and good balance. Half throttle ate right through 10" high overgrown grass. I expect to get at least another ten years out of this one. I recommend this product for anyone that enjoys working with commercial grade yard tools at a reasonable price.
Bought this for myself cause off the small trees on my property. The chainsaw is easy to start and light weight, I also enjoy the fact that it automatically oils the bar as you use it. I highly recommend any ROYBI product they are very durable and will continue to use there products
This is the must have attachments you have to have for bushes exspecialy high where you can not reach. It cuts really will and move it up or down on how ever you like it.
Answer: I own 2 chain saws, 18" bar and 14"bar, both run excellent, I have cleared a lot of trees over the last several years on property up north, thank you
Answer: Yes, call Ryobi's 800 number. They will send a replacement. The same thing happened to me.
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