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Ryobi enjoys a mixed reputation among its customers, with notable strengths in product quality and versatility. Many users appreciate the performance and ease of use of their tools, particularly battery-operated lawn equipment, which is praised for its efficiency and lightweight design. However, significant concerns arise regarding customer service, particularly related to warranty claims, service delays, and difficulties in obtaining replacement parts. Complaints about inadequate support and communication suggest a need for improvement in customer relations. Overall, while Ryobi has a loyal customer base, enhancing service responsiveness could bolster its reputation further.
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I would like to share my experience with Ryobi lawn and garden tools. I have a 40 volt weed trimmer with the expandit capability, i have had excellent results with the weed trimmer, so i purchased the edging attachment, again had great results, so i bought the cultivator for our garden, amazing what such a small attachment is capable of. After using these items I purchased a small chainsaw again i was impressed, so I bought a pressure washer, I also have a blower, all of these except the washer are cordless, it is so nice to NOT have to worry about starting, gas, fumes from gas and oil etc. I just purchased grass shears and hedge trimmer and they both work fantastic, I will always consider Ryobi tools in future purchases.
I really love this product, very easy to use and to store - has more than enough power for my needs and is relatively quiet. Battery life is very good - I have a decent size yard and the battery thus far has lasted for two cuts before I have needed to charge it again - although I have only had the product for about a month. The one thing I would like to see changed however, is the addition of a lower height setting. The lowest setting is 1 inch - I would like to see a setting lower that this for very close cuts.
I have 3 garden implements ( lawn mower, trimmer and blower) all 40v. I can cut, trim and clean trimmings on a single battery. Easy to use and powerful. I highly recommend RYOBI..
Every Ryovi tool I have has preformed wonderfully well. I have had Ryobi products in my garage for over 20 years and have had no issuses with any of the products. I would recommend these products to anyone.
Purchased a 13inch lawnmower and 10inch string trimmer/edger battery powered combo and recently put them to the test in a yard with overgrown grass due to recent rains. I was pleasantly surprised with their performance. Two thumbs up!
We have used a Cordless mower for over 3 years. This one has great features and easy to use operations. We bought one and my sister in-law also bought one
The 40V mower and 40V blower work better than I expected. Both are light and powerful! I also have the one+ air inflator, circular saw, and drill. The corded pole chain saw works great too! Got everything at Home Depot.
I Purchased a grass trimmer and have had great performance I have a Large 3 acre lot and used this trimer for the last 2 years. So when I needed a leaf blower there was no question on which product i was going to Purchase. Keep up the great work I highly recommend Ryobi to all my Family and Friends
The Weed string trimmer/edger was easy to put together. Only three screws. I am a 69 year old women, in shape, and found it was light weight enough to work for almost an hour. Just make sure the string cutter is screwed in tight on the deflector as mine became loose and allowed the string to come out too far. It got all messed up. But beside that I really like the trimmer.
This mower is awesome I don't have to pull the rope to start it I just push a button and it does an awesome job and for older people it's a must have
On September 28,2021, i purchased a Ryobi Pressure Washer (RY*******)@ Home Depot in Orlando, Florida *******. I was amazed with the quality and workmanship of the product, it was very easy to assemble. Won't need another pressure washer for many years to come.
I have several Ryobi Tools at my home I used regularly. I like them because of their Pricing, they seem to be way more competitive in price vs. a lot of their competitors. Ryobi tools seem to deliver what they promise in toughness, and efficiency. Their batteries, which are very important to lengthy use of the tools are strong, and reliable. I have some other tool of the same nature that were more expensive, and their batteries were not only limited to they amount of time you could use the tool, but the price to replace their batteries were also high. It was very disappointing.
Ideal for small jobs cleaning hard surfaces such as workbench garage floors driveways and sidewalks. I got it to dry my motorcycle after washing it works great on cars to.
It is a great a lawn mower. It is easy to use and to clean. Running fantastic. The price is very good. I wold like to buy 3 to my sunes house. It is a brand name a bout my opinion. Also it is easy to keep it no red a big place.
Thank You
This item is one of the best buys I've made. It works exactly as described and does the job awesomely.
I am happy with my Ryobi 20 inch lawnmower. The mower is lightweight but it has good power and automatically increases the power in heavier grass. I have a 1/3 acre yard with slopes. The Ryobi mower is superior to the Worx mower I previously owned. I like the adjustable handle and the easy-to-use upright storage position. The Ryobi is a good mower at a good price.
I have used a ryobi one drill for a few years and. Had been pleased. I needed a weedwacker and purchased the 40-volt ryobi it has been a 250 dollar disaster first the battery went bad verified by ryobi rep told that under warranty but they were backorder a n d to go to home depot a ND purchase new battery and would be reimbursed the battery was purchased on 6/14 today is 9/18 still no check the wacker stopped functioning would run fine for about5 minutes and then would slow to crawl I will not waste my time and just take an approximate 400 dollar loss even though under warranty. Would not recommend either tool or company
My new 18 volt sting trimmer/ edger is light weight and easy to use. It handles all my trimming needs effectively. I would definitely recommend it for someone doing trimming around their yard.
Overall a good tool line. Verly pleased with the performance. Would buy again i tell everyone to try the products.
Light weight and powerful enough to bag grass. I am impressed.
Perfect for senior citizens and smaller yards.
Answer: I own 2 chain saws, 18" bar and 14"bar, both run excellent, I have cleared a lot of trees over the last several years on property up north, thank you
Answer: Yes, call Ryobi's 800 number. They will send a replacement. The same thing happened to me.
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