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Ryobi enjoys a mixed reputation among its customers, with notable strengths in product quality and versatility. Many users appreciate the performance and ease of use of their tools, particularly battery-operated lawn equipment, which is praised for its efficiency and lightweight design. However, significant concerns arise regarding customer service, particularly related to warranty claims, service delays, and difficulties in obtaining replacement parts. Complaints about inadequate support and communication suggest a need for improvement in customer relations. Overall, while Ryobi has a loyal customer base, enhancing service responsiveness could bolster its reputation further.
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I used this awesome tool yesterday, and it did its thing! My weeds were gone, it was so light and I didn't hurt after I used it. It did the job and I highly recommend this tool. It made my trees and bushes look like they should. You need to have this fabulous tool in your garden. Thank you Home Depot for selling Ryobi products.
I purchased an Electric Ryobi Weed Eater and a Ryobi Blower today & can't wait to use it! I have several of your products but this is my first time buying electric ones. I did start it up and it feels and sounds great! Can't wait to use it on my lawn!
I bought the PSI 1900 pressure cleaner. The unit itself is great, lightweight powerful and efficient however the hose is garbage quality.it broke after only four uses. I called customer service and they immediately said they would send me another one free of charge, to their credit
I have about 30 Ryobi tools and love them but if you need warranty service, expect a run around and long frustrating delays. Their registration web site has not worked in the past 2 years, just crashes with a 404 error message. Ryobi wants you to register your product for a chance to win $10,000 but only the QR code gets you to the working site. I spent 5 minutes entering the information only to have the site crash.
I think Ryobi is good for all adults. It is small, easy to carry, economical. Great for small and medium projects around home.
Just purchased my Ryobi 18V Buffer/polisher. I used it today to apply wax to my car, it did a great job as long as you follow the instructions if your new to doing this. After waxing I switched to the buffing part of the job, which again this product did a very great job. You don't have to apply pressure to the buffer, just let it do its job as designed. The handles are very easy to grip and do not cause fatigue. The buffing and polishing pads were easy to install and held up very well. The battery lasted through the whole process. I would recommend this product.
We love this brand we have been using this brand for a couple of years all of my tools is this brand.
I am a homeowner who purchased a Ryobi P2803 electric garden sprayer less than one year ago. After using the sprayer for about two months, the on/off plunger switch (under the handle) began to constantly get jammed. Ryobi will not replace the unit and expects me to drive half an hour to a service center to have them look at it and see if they can repair it. I was told by the service center that the repair could take several months, depending on the part. This is not what I paid for. I will purchase another sprayer from a more reputable company and deposit my Ryobi in the trash. My recommendation is DO NOT BY RYOBI TOOLS!
I have received two Ryobi tools as a Christmas gift(s) feom my son. They include a leaf blower and recriprocating saw.I have used both and are fantastic. Easy to set up and use and long lasting 18 volt rechareable units. They ar perfect for my use on driveways, sidewalks, tree branches, and screende porch floor. I couldnd not have been more pleased for these gifts and how well they perform.
I have a lot of deciduous trees in my large lawn. The Ryobi Leaf Vacuum saves me hours of time each week when compared to the hand raking that I used to have to perform.
Just received a new reciprocating saw for Xmas. I already had one but it was pretty well worn.
I have several Ryobi products and they have always worked well for me.I have at least 12
And even a cordless sweeper that my wife loves. I highly recommend Ryobi as a superior
Product. The batteries seem to last forever.
Ron F Ohio
I have used ryobi tools for years and i have not had any problems at all with the performance of these products. I have four drills,one palm sander,one blower,one weeder and well satisfied with all of these tools. Highly recomend all of them.
I use to use another brand cordless tool until they simply got too expensive to use. I bought a RyoBi to give it a try. This was about 25 years ago. I have yet to experience a single problem with ANY of the battery operated tools I purchased. As my electric or gas powered tools, like my chain saw, gave out I replaced them with RyoBi. I will continue to do that until ALL my power tools are RyoBi. I am that Satisfied.
All tools of Ryobi can use the same batteries and makes it very convenient when working with different tools on jobs.I will continue to use these tools and buy more different kinds that come available.Thank you RYOBI.
First of all I got the greatest Christmas present this year, a Ryobi Cordless Bug Zapper, we camp in our RV travel trailer quite a bit and enjoy ourselves with our only Grandson, this BugZapper will be great because we sit outside at night and enjoy the fire and campground, what a great new Ryobi Tool, thanks and keep up the great tools you come out with, Happy Campers!
I'm a Ryobi self appointed ambassador, this is my 20th tool hand, garden & tabletop. I swear buy them & promote them all the time. My neighbors,family & friend's have all come on-board after using mine. I find them to be highly reliable & durable. I use them for home & work. I'll be a customer for life, my son is already eyeballing them for himself& my wife steals them all the time for her use,now if I can show her how to recharge the batteries I'll be fine!
This is a great Rotary for anyone who works/plays away from household power.
Has plenty of power to handle any need for it!
Purchased January, 2021. Didn't use until December 2022 because no snow. Worked great for about 1 hour, then died. Re-charged batteries and tried to start again. No luck. Returned to Home Depot. Since over 90 days old, they wouldn't replace. After calls with Ryobi, they sent me back to Home Depot, which was 80 miles from my home. Home Depot finally agreed to send it to Arizona to repair, but I had to $30 freight. Needless to say, I won't buy from Home Depot or Ryobi in future.
I do not recommend using Ryobi tools. We had a miter saw given to us as a gift and I was super excited to try a new brand but I have been endlessly disappointed. This saw has given us endless issues. Finally I contacted support to look at the warranty and while this does come with a warranty, you need to pay $30 after you haul this big $#*! tool into a store just to get it looked at. I highly recommend Craftsman, Kolbalt, Black and Decker over anything Ryobi. I have had to deal with support a lot less and have always been happy with case resolution with those companies.
Answer: I own 2 chain saws, 18" bar and 14"bar, both run excellent, I have cleared a lot of trees over the last several years on property up north, thank you
Answer: Yes, call Ryobi's 800 number. They will send a replacement. The same thing happened to me.
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