RushMyPassportReviews 5,127

It is a scam, they claim to review your documents prior to sending them off, that didn't happen. Mistakes were not caught and this caused delays. I paid for a service and didn't receive it. Their response was that nobody is perfect, it doesn't say that on their website, they refused to provide a refund for not providing the service, beware.

Luis,

So…. I used the website to fill out my passport application which, I admit, was nice and easy. Then I paid $189 to them before realizing I had to go to a Fed Ex office to get and pay for the pics and then they told me to go to my local post office to submit my application where I still has to pay another $190 for an expedited passport. So…. What did this company do for me? Gave me a fillable application form and instructions on how to do EVERYTHING myself. I feel completely ripped off. Lady at Fed Ex office said people usually come in with a mailing label that they got from Rushmypassport and they do it all there but she said that lately people have been being told they need to go to the post office to complete the process. So maybe it has only lately become a scam?

I went to the Fed-EX website and decided to use RushMyPassport's services because I needed to get my passport in a rush for an upcoming trip. I paid $170 - filled in the forms and mailed the forms to the US Department of State vis the post office ( I called RushMyPassport's support line and was told to send my documents through the postal service). I did all the leg work to get my passport - which I now have. RushMyPassport "DID NOTHING"I have contacted them for a refund. I have reached out to Fed-EX and the US Department of State to file a complaint.

Awful, I booked with rush my passport because they're expedited option claims to guarantee your passport in 5 weeks (opposed to directly through the government which lists 5-7 weeks). I just checked my passport status through travel.gov, which states rush my passport chose the 5-7 week processing time.

So this is the same as the regular expediting service, they just give the most optimistic time estimate? Looks like it could take 6 or 7 weeks according to the government, while this service advertised 5 weeks. Surprised this is legal honestly…

I needed it in exactly 5 weeks which is why I chose this service and it is not cheap.

I am now calling the agency and scrambling to correct this myself. It seems like all they do is expedite it, which you can do yourself.

I wish I could give them ZERO stars! I sent in my ORIGINAL SEALED Certificate of Naturalization along with my application. I filled out the wrong application and had my paperwork returned for that reason. They sent back EVERYTHING except for my ORIGINAL Certificate of Naturalization - which costs $555 to replace! I contacted them by chat (because NONE OF THE PHONE NUMBERS GO TO A LIVE PEZRSON) and was told that IF they find it, they will return it to me! GO SOMEWHERE ELSE! These people are NOT customer focused! They lie and do NOT take responsibility! Their service is set up for anonymity! GOOD LUCK trying to get ANY issue resolved! WORST COMPANY I HAVE EVER DEALT WITH!

This company is a SCAM and a POS. I paid my money and went through their process but then I learned that I had to take my application to the post office, but post office couldn't help because I had to make an appt. With the passport person and appointments were booked out for months.

This business is entirely unnecessary - you can just fill out the documents at Travel.gov (The Department of State site) and save yourself the money that this company takes as a middle-man. Not a scam, per se, but just not necessary. You're welcome.

I got scammed, don't pay a dollar, they ask you travel date and country and they get your package, put it in another package and mail it to state department, no expedite whatsoever they use the name rushmypassport and expedite travel to trick you, all 5 star reviews are paid not true, if you fell for this scam please email me, we might have a chance to get our money back. Or if you organize any class action or mass complain at cfpb or another way, below are my order numbers.

GW-FF29FCE84, GW-A*******E63

I paid $227 to FedEx for expedited passport service. I ended up not using FedEx to renew my passport. Now, it has been an unbelievable hassle to get a credit back to my card for what has been revealed is an exhorbitant charg. FedEx just passes the buck. At this point I will switch my overnight business to UPS. Do not use FedEx passport service!

My wife and I went to fex-ex and a person helped us through the process. It was not until we had paid and completed the application process that I learned we had to find a post office to complete the process. NO POST OFFICE HAD AVAILABLE TIMES because they were all booked out for months. There was one we could stand in line for and we did that, for 5 hours! When we got in we were informed that Rushmypassport is a scam because you need a letter of authorization which rushmypassport does not provide. So the post office turned us away. We went to another post office and the lady said they are booked out for months but even if she processed us now, with no letter of authorization she could not help. We had to cancel our plans. I'm still trying to get a refund from these *******!

Got scammed by this service and the website has you pay before you find out it's a scam. I only did it because of the FedEx trusted brand-name - shame on you FedEx for partnering with them! Everything they provided I could've done on my own as I already printed out the renewal forms from the state department. They pretend to be a courier service and even have a video claiming they wait in line for you at a federal passport office. I could've gone to my local passport office here in Seattle and had the documents submitted the same day. Instead it got sent to Florida then Pennsylvania by FedEx and never was there a human courier service involved. The scam started on 621 and the passport office didn't receive my documents until 7/5. I paid $200 to get scammed and for an extra multi week delay. AVOID THIS SERVICE. Look them up on the Better Business Bureau before you go near them.

BUYER BEWARE. THEY PARTNERED WITH FEDEX TO SCAM PEOPLE OUT OF MONEY. THEY DONT DO ANYTHING BUT PRINT THE SAME DOCUMENTS WHICH YOU PRINT ON THE GOVERMENT SITE. YOU PAY THIER RIDICULOUS FEE THINKING IT INCLUDED THE COST BUT AFTER YOU PAY YOU FIND OUT THAT YOU ACTAULY PAID FOR THEM TO DO NOTHING BUT TAKE 250 DOLLARS OF YOUR MONEY. YOU STILL WILL NEED TO PAY THE SAME AMOUNT of 238 TO GOVERMENT SO ALL IN TOTAL YOU PAY DOULBLE AT 500 Dollars

Excellent service got my passport in 4 weeks would recommend this service to family and friends. Worth the price

You can save the money by mailing it yourself or going to the post office to verify your paperwork. They basically charge close to $300 to check your paperwork and mail it to a passport agency. My passport got lost. This agency is a total rip off.

I filled out the application not knowing it was thru this until after I paid and seen that I still owed everything for the passport and when I called all of there offices listed all over USA they all had same message machine and no help. What a scam

I sent my passport directly to the State Department originally and it was returned within 2 wks with a correction. So I decided to use Rush My Passport to expedite the corrected version to meet my departure. They received it the same day I mailed it. RMP took 10 days to "review" the passport and mail it to the state department. RMP charges a hefty fee! Yet the State Department processed it faster than RMP. Don't waste your money! No one "walks it thru"! Have a local passport agent review your documents and FedEx your application to the State Dept yourself!

My documents were received on 3/4 by Rush my passport and not received by the US Department of State until 3/16 because THEY ARE UNABLE TO FED EX THE DOCUMENTS, they must send them regular mail! This company is supported by FED EX and no where on there web site does it say this. I expedited my service for $250.00 when infact, I could have done this myself. After numerous phone calls I was advised to make an appointment to walk in to a local office. The closest office to me is in Atlanta, 5 hours away, with no available appointments. The only other office is Miami, which is a plane ride away as I am in Charleston, SC. Traveling April 9th with no resolution to this matter, just a wasted $250.00

Your claims of excellent customer support are highly exaggerated and do not reflect the actual services you provide. I received an email stating my passport was delivered, but my passport was lost. I was left with no tracking number for my passport delivery, no customer support or chat available to resolve my issue. You claim to have services available 6 days/week. This is simply not true. There is no one available to give support, and when you do get someone, they are not trained to assist, they simply pass you off to a supervisor that is supposed to call you back within 24-48 hours - and they never call. I will not recommend your services to anyone. I had an awful experience with your company. You should all be ashamed of the high prices you charge and the lack of service you provide. I would've been better off doing the forms myself. This service is a joke.