RunningBoardWarehouse

We needed running boards for our Dodge Ram 1500, so I searched for a good place to buy them. I read glowing reviews of Runningboard Warehouse so on February 22,2023, I placed my order for a set of running boards and paid for them. A couple days later I received the first email with a delivery date for a week later. Three days after the first email, I received a second email with a new delivery date of two weeks out. The third email arrived two days later and pushed the delivery date out another week. Our running boards wouldn't arrive for a month! This was unacceptable. I had to use a step stool to get into our truck, and we needed those running boards.

First I contacted the company via email.The response was vague for a delivery date. Next, I called the company, and the representative told me the running boards I ordered were back ordered and had been for awhile. I asked why, if the boards weren't available for immediate purchase, we're they listed on their website as available? The rep could not answer my question, and could not give me a date the running boards would be available. I told her I'd wait another day and if the boards weren't available, I'd cancel my order.

The next day I received a cancellation of my order email, and subsequently received a refund. The email was from Real Truck, another of their companies. I conducted further research into Running Board Warehouse and Real Truck and found many negative reviews of both I should have read prior to my purchase. Numerous reviews said the same thing I experienced, both companies list running boards from vendors on their websites but neither actually carries them. Neither company removes listings for back ordered running boards, nor does either one place a notice on a listing when the boards are back ordered or otherwise unavailable. I read so much anger and frustration about both company's business practices.

I was lucky my order cancellation and refund went smoothly. Others were not so fortunate. I cannot and will not recommend doing business with Running Board Warehouse or Real Truck.

I subsequently ordered running boards from a company on Amazon, received them a week later, and got them installed on our truck. We're so happy with these running boards!

Ordered approximately $500 part sent by FedEx. Never delivered. Tracking shows it never left their local FedEx. RBW never investigates. I write an email inquiry. No response. Call and speak to a human who "will investigate. No follow up. Call a second time. Ask for a refund. They offer to "request a return order refund" on the parts I never received. "This is the only option I have to offer sir". Incompetent thieves. Will now be going through the credit card company.

I sleeted the correct year and model - what i got was a set of running boards for 2015-2017, i have a 2022 Ram Horn, completely incompatible.

Terrible situation, am going to cancel the transaction and figure out what to do...

First off they don't own a warehouse, they buy from other actual vendors. They aren't up to date on what their vendors carry so they often sell things that aren't in stock. This wouldn't be all bad but their customer service sucks and I mean sucks. They won't update you on your order, will ask you to wait a few days for a simple thing like is an item in stock or has shipped. They will waste your time day after day with follow-up emails and calls. The company needs to go out of business or be sued for shady business practices. No clue how they can process credit cards, they must have an incredibly high chargeback rate because, well simply put they suck at what they do. Stay away, pay more at some other site for the simple fact that you'll probably end up with better customer service. Thanks, Running Board Warehouse for wasting two weeks of my time.

DO NOT BUY FROM THIS COMPANY
I made a purchase of a set of running boards from running board warehouse on April 14th 2022. I immediately was given an estimate of deliver on April 25th to 27th so I thought not too bad, April 25th comes up and it's pushed to may 1st to may 9th so I think that can't be right so I go into live chats to ask customer service, each and every member was useless and kept ending the chat after telling me "there's no information" eventually I got someone to open a shipping and tracking ticket and I got an email saying they see my order in their system and that's it (that is an automated email by the way I receive the same email on two separate occasions) I put in a cancel request on May 2nd and was told it would take 1 to 2 business day. May 6th they had stopped answering my emails and I had no information provided like they said they would if there was any issues, on that day I received another update to my shipping time and was put at an estimated may 27th to May 31st. So I hopped back into a live chat and told the service rep that I'm fed up with them being sketchy and if I don't get my order cancelled I would launch a fraud claim against them from my bank. Immediately and I'm not kidding, as soon as that live chat was over I got my order cancellelation and my money back on Monday may 10th. Please spare yourself the headache and do not use this company.

Horrible company! Estimate 2 week delivery of product. 7 weeks and no product. Now delayed 5 weeks!

Running boards arrived with 2 broken end caps. Started with a live chat complaint. Received an email they will not respond to. I emailed them again requesting 2replacement end caps or advise on the return process and again no response. I do no think they are interested in any kind of customer service. I would not recommend anyone do business with this company

I made the mistake of not checking reviews of this company before ordering from them. I placed an order on May 22 2021, today is June 15th and still no shipping conformation and my order status still says pending on their website even tho they charged the credit card... Hmmmm not really sure what the issue is but I have called the company to check and they told me they need to issue a support ticket which will take a few days to get a response on the shipping or stock status, kinda the reason I called so they could tell me something? I would not recommend buying from this company and be aware they have other websites such as real truck & Havoc off road. Don't get me wrong it's ok for a company to be behind or out of stock but you have to let your customers know that and not charge them for something they don't have or are incapable of delivering. Use Carid.com or AmericanTruck.com instead, they have their stock clearly listed on item description and will ship within 24 hrs. It's too bad Running Board Warehouse LOL couldn't come thru with product cause they advertise some cool stuff but I guess anyone can post pics and charge for something they don't have on hand... Still trying to figure out why they have the company name Running Board Warehouse when they don't have anything ready to ship. Looks like I'll be canceling my order, Good luck to anyone trying to order from them hopefully you are reading this before placing an order.

Two years ago, I purchased these step bars, in January of 2019, their accounting department had this record in their system. I also have a record of the purchase from by VISA Card. The rubber is turning into a liquefied tar like substance, later hardening and then pealing off, the tar like state gets all over one's cloths & carpet. The step bars were suppose to have a 5 year warranty, I didn't ask for new bars, only rubber step pads & I would replace them myself. Do NOT purchase anything from this vendor, from my experience they will NEVER stand behind their products. (purchased from Running Board Warehouse) *******@yahoo.com

We ordered some running boards from them never received them tried to contact them line always busy FedEx lost them it shows on tracking also finally got them on the phone they refused to refund my money

During the pandemic my wife ordered running board for my truck. They sent the wrong ones and when I emailed them they kept telling me there were right. So I installed them, once i took pictures and showed then they don't fit, they said I cant return them because they were installed. So now Im out $700 because of this POS company. They are horrible.
I wrote a post on their facebook page and it was erased and comments were tuned off so nobody can comment now.
SO PLEASE DONT SPEND YOUR MONEY WITH THEM!
ALSO LOOK THROUGH ALL THE REVIEWS IM NOT THE ONLY PERSON THEY HAVE SCREWED OVER BIG TIME.

I wouldn't do business with them regardless of the price. Horrible customer service and bad quality of merchandise

Bought a set of running boards and they was the wrong ones. I wanted to send them back and they kept telling me they had to call one of the warehouses, never heard from them out 340 dollars DO NOT BUY ANYTHING FROM THIS SO CALLED RIP OFF COMPANY

I spent $900 with this company for some running boards. After a week I sent an email only to get no response, then started calling only to sit on hold forever. Then when I did get someone on the phone the first person gave me the busy shipping times type of BS, then after another week I started calling again and then come to find out that the running boards were in a warehouse in the next city. The lady at running board warehouse then gave me a link to the company and said I have to get in touch with them to schedule my own delivery. I made several attempts to contact the shipper by phone, forget about that, I held on the phone for 45 minute 2 x's. Then I tried by email and they had an auto generated response that said we have forwarded your request to the warehouse for an update. 24 Hrs. Later no response, I cancelled my order, charged it back on my card, and ordered a new set from another vendor and I will have them in 2 days.

If i could leave a negative review i would. Never have i ever been so dissapointed in a company as running board warehouse. Cant deliver an iten cant stop a shipping date that is a month and a half after it was ordered. Liars thieves and just nothing good to say about this company

Took 1 month to even receive a tracking number. Then when I looked up the tracking it was in the same location for almost a week. I called Running Board Warehouse and they wanted me to call the freight company. NO HELP! I do not recommend purchasing anything from this place. I would like to give negative stars but I had to mark 1 start to leave the comment.

Buyer beware! I ordered running boards from this place and received them damaged.
I called and opened up a damage claim, then weeks went by with no follow-up and no response from Running Board Warehouse. I sent multiple follow-up emails and attempted to call the same number the original order was placed through and follow-up damage claim placed only to find this number had been disconnected / no longer in service…
After weeks of no response or follow-up by Running Board Warehouse I was forced to dispute this transaction with my credit card carrier. My credit card carrier refunded my purchase transaction.
ONLY after this took place did Running Board Warehouse get back to me, many weeks later after not responding once, or at all previously.
I firmly believe that if I did not dispute this transaction through my credit card company and get a refund, Running Board Warehouse would have never responded to me or done anything to resolve my receipt of damaged goods.
Buyer beware, find another place to make your purchases! There are plenty of good vendors out there, Runningboard Warehouse in not one of them.