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Rugs USA Reviews Summary
Rugs USA has a rating of 2.7 stars from 2,679 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Rugs USA most frequently mention credit card, tracking number and return shipping. Rugs USA ranks 20th among Home Decor sites.
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For $200 I got a large beautiful rug for my living room. Only took about 3 weeks to get. The website pictures were accurate, no nasty surprises like with some other rug companies. I bought two rugs from another company and had to return them because they looked nothing like what I thought I was buying. I will definitely buy from RugsUSA again.
Found what I was looking for fast and easy. Big selection to choose from. Quality product.
Hi Robyn,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience! The Navy Shaggy Area Rug is a great choice!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
2 day shipping was not offered when it was advertised
Update, it actually took 2 weeks to get my order after 3 delays and no one wanting to take responsibility for the delays.
2 day shipping was not offered when it was advertised
I was expecting a slightly different color, and didn't realize the pile was so high. But the dimensions were exactly what I was expecting. Had no difficulty navigating the website.
Hi Andrea,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience! The Light Gray Veronica Wool Braided Area Rug is a great choice!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I found the perfect rug for my home on wheels. It fits the space perfectly! Great price! Ease of ordering! Shipped and arrived fast!
Hi Carrie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new Chindi Ivory Braided Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Just as described. Perfect color and perfect material for outdoors. Has been rained on and looks good as new
Hi Natalie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new Moroccan Diamonds Indoor/Outdoor Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The one black and white rug I bought the design is uneven and the thickness was not there and it was rips in it that thank goodness could be hidden under the couch. It's certainly not the quality I was expecting but hey lesson learned trying to buy online
Hi Ashanti,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Good deal and easy to use website. We wanted to grab a new rug for the nursery we're building and it worked out great!
Hi Nicholas,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
My rugs look amazing in my dining room and breakfast nook. Thank you!
Hi Randi,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your dining room and breakfast nook!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Quick and easy ordering and delivery to my door. Will order again.
Hi Stephanie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had a quick & easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
It was easy to finds options on what I was looking for.
Hi Gabriela,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience & that you love our selection!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
It was pretty easy to place my order and the large rug came in 2 or 3 days after I ordered it.
Hi Dee,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space! I'm glad we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Laura,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations & that you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I bought a runner from rugs.com and love it. Now I'm buying one for my Living room.
Hi Ed,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug! We are so glad you found the perfect rugs for your living room!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Kathy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
First time trying Rugs USA! And I am impressed, quality is great and the delivery was fast.
Hi Jennifer,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations! We are glad you found us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy to purchase. The rug arrived in a timely manner. The packaging was well done.
Hi Burt,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience & that you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Rug runner was way too big for the rug, had to cut it and I'm 8 months pregnant so that was fun. Also the rug has to be vacuumed by itself as it takes up all the room in the dirt collection part. Otherwise we love it!
Hi Katelynn,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
It is completely normal for rug pads to show beyond your rug and rug pads are meant to be trimmed to perfectly fit underneath your area rug.
We suggest taking the following steps to get the perfect trim:
1. Pick the perfect spot for your area rug!
2. Lay your rug pad down where you'd like your area rug
3. Lay your area rug on top of your rug pad
4. If possible, leave your rug pad and area rug out for about 24-48 hours to allow all of the creases to relax before trimming
5. Once the creases have relaxed, use fabric scissors to
1. Vertically trim your rug pad
2. Horizontally trim your rug pad
6. Vacuum the rug to remove any air-bubbles from trimming the rug pad
7. Place your furniture back in place and enjoy your new area rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Shawn,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you love our selection! We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The rug pad was delivered promptly but it took a couple weeks for the rug to arrive and I was not provided with a tracking number. The colors of the rug were great with the black and white design with the color pop inlay. The quality of the rug is not what I hoped. Within the first week the inlay became unattached which will catch every time I vacuum or someone walks over it. The inlay is just sewn on top of the weave. It would be better if this was actually woven into the rug. The rug seems more of an outdoor rug than an indoor rug.
Hi Beth,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Best,
Rugs USA Customer Support
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Wendy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are glad you found us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support