Rugs USAReviews 2,679

I order the rug.in the picture it was looking back and beige but in actual its grey lines with beige. Then i tried to return but rug usa forced their customers to pay shipping 69 dollers. Even if its not your fault. I called the team they were saying going to provide the resolution through email but its been 2 weeks I didn't hear anything. Its been now 40 days from the day i order i have no idea.

Easy, fast & wide selection of items to choose from.

The only thing to complain about is it costs to return

Shopped a sale. Three orders cancelled for because items were not available. All three items were still listed after cancellations. What a scam.

My item was available and with free s&h and additional discount, ordering was quick and easy!

Ordering process was easy. Great selection. The rugs purchased are beautiful and did not take forever to lay flat.

Easy ordering. I was happy with the timely and easy delivery

Love the rug I chose! It brightened up my office and added a pop of color. I will buy from Rugs USA again.

It was easy to find exactly what I was looking for!

So far so good. Natural wool, no smells. Good quality.

After ordering online I received an email that the rug was no longer available but still listed for sale online ( a week after I ordered)

My daughter had wanted a rug for her dining room. I asked her to send me the line for the one she wanted. Everything was so easy! The rug and pad arrived quickly.

We ordered to rugs, natural woven rugs. The dark rug stained the white carpet underneath it for good (see photos). The other natural rug tore in six places within weeks. You get what you pay for here. I have to replace the entire carpet in the master where the rug was laid. It stained it within days (I didn't realize it was staining it until it was too late). While they are large rugs and are cost effective, you will end up paying more replacing what is under them.

Very pleased with my shopping online, your website is great user friendly. The only problem we have had is that the rug will not stay down on two of the corners!

Rug was correctly featured on website — was shipped quickly; however the rug, 9 x 12 size, was folded rather than on a roll when packaged. It took 3 weeks for most of the wrinkles to straighten and even now one is still not out.

Good navigation, and item listings are well laid out. Straightforward checkout.

I was given two discount codes and only one worked and I was told I could use both at once. I was given this for a rug I ordered back in March that arrived defective. This is the third time a code provided didn't work. Very annoying and disappointing.

Good website, easy to navigate and checkout, and fast delivery made this purchase a success and my experience a positive one. I was not sure I'd be happy with the quality when I made the purchase, so it was a very pleasant surprise to find the rug was exactly what I had hoped it would be.

Had to call you to get promotion code into the site. My computer was not accepting it. Your representative was very helpful and walked me through it, Thank you.

Lost an entire 9'x12' rug, didn't say anything until I contatced them about the lack of shipping updates for over a week. Offered to send a replacment but were completely unflexible on trying to schedule the delivery either earlier or later as I'd be travelling when the replacement would likely arrive. Since I wasn't going to be able to bring the rug in I decided to just cancel, and then they claimed they were unable to cancel the order even though they hadn't even sent out tracking info for it yet.