Rugs USAReviews 2,679

I was looking for a kitchen rug to break up some of the black and white and wanted something to cover most of the floor. The rug I chose was a black/white/grey woven oval which was going to replace the smaller mats I had in front of my sink and stove. It also reminded me of my grandmother, and fit with my industrial/farmhouse theme.

Rugs USA is always a contender when a specific product is sought. From initial searches on their easy- to -follow website to prompt and efficient delivery Rugs USA demonstrates consistently their ability to remain a leader in a very competitive marketplace.

So easy to order so easy to get so pretty. Looked just like picture

Not really what I wanted. Missed the return window (my fault) and now have to figure out what to do with these weird ugly rugs

Rugs came very quickly and were exactly as pictures and description indicated. I have ordered twice from Rugs USA and was pleased both times

Received my first order and thru error rec'd two separate shipments of the same item. Upon receipt I realized I wanted different color. I got complete cooperation in returning the two rugs and getting the color I wanted. Outstanding service and I will definitely order my future rugs from them. Very satisfied with the quality.

My leather pouf, which I really really like, was delivered to the sidewalk in front of my complex. Delivery was to be oceanfront lower apartment. This meant I, who am over 80 years old had to push it from the street to oceanfront. Easy if you're 16

Love the rug. Just the right size and look for my foyer.

Super happy with my purchase from Rugs USA. I was notified that the rug I ordered was on back order, so I knew that shipping would be a bit delayed. I still received my rug in very timely manner and am super happy with the look and quality of the rug.

Quick delivery. All delivered together. Rug was very pretty but there is a very delineated area that appears slightly discolored. Didn't want to deal with return/exchange, but also seems to be part of the intended pattern ‍

Beautiful colors and style. Perfect for my bedroom.

Bought a rug that looked great in photo but it arrived rug FOLDED up vs rolled up. Who does that? The resulting "fold lines" due to the hard scratchy, non pliable backing would not come out, even after laying flat on the floor for 2 weeks. By the time I heard back from them, I'd gone on vacation. They would refund rug if I sent back - they suggested I get a 'plastic shower curtain' to wrap up the rug before the 30 days return deadline or send photos of the rug to verify my claims. So I my neighbor took photos which I sent to Rugs.com to get a 40% refund. I bought another rug at Home Depot, and this one is rolled up hoping someday those folds come out. Shout out to their customer service though - we exchanged many emails during this time and they followed through beautifully. I had also ordered a matching runner, but I was able to cancel before it arrived.

Delivery was fine but don't love the rug. Seems very low quality.

Online shopping was easy, shipping and delivery pretty fast and my rug looks great on the living room.

Always a pleasure shopping here. Many rugs to choose from; ordering is easy, products are good.

The frustrating part was that we ordered an item which showed as in-stock, but was instead back-ordered. The item missed its estimated in-stock date a couple times without a new date being given until I inquired about it. The person providing support was helpful, once I reached out to ask why we weren't getting better updates.

The item seems pretty good for the price, consistent with what we expected.

Great rugs for a great price! Fast delivery - which is rare these days!

I like the rug, but was expecting one with more green than blue. Works ok for the room it is in.

Amazing customer care everytime I called for stock and delivery status!

We love our rug. It's very different and looks beautiful in our living room!