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Rugs USA has a rating of 2.7 stars from 2,679 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Rugs USA most frequently mention credit card, tracking number and return shipping. Rugs USA ranks 20th among Home Decor sites.
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Not enough selections of sun burst or mandala rugs
It was very easy and fun to shop with Rugs USA. Website was smooth to maneuver, great selection, fast delivery and the product was better than I expected! I was very impressed with the price and variety, as well. Highly recommend!
Unfortunately auto fill sent to my old address. Need to make sure order is reviewed thoroughly. A follow up email after order for review would be helpful. Tks Buddy Wooldridge...
I was looking for something very specific and their parameters made it easy to find. Shipping was fast and I absolutely love the rug
Easy to use website. Prompt delivery. Good packaging. Worthy product.
I ordered and received the rug no problems it looks great.
I like the rug but have not been able to get the "packing creases" out of the rug. Very disappointed as I've tried ironing the rug on my hands and knees and also did the carpet cleaner on it… creases are ugly
Ordering was a breeze. The prices and options are fantastic. It was delivered very quickly.
The rug itself fine, not great not awful. The size is uneven, and no where near square. The rug took a few days to off gas a pretty noxious before I could lay it down in the house. Perhaps that is normal, but new to me. The rug's weave is looser than I would have hoped and I have to constantly go through and pull the gathered knots back through to keep it looking nice.
I like the rug very much. Have had it a little over a month and the roll marks haven't come out yet. Also, one of the corners became unglued and my husband re glued it.
It was on backorder. So, I knew I'd have to wait patiently. Was touch and go there for a bit towards the end. But it did eventually get to me. Thank goodness.
I didn't receive my additional 10% off my purchase. I was contacted by the company with an apology and the 10% amount credited to my credit card.
I didn't receive my 10% off for accepting emails.
Website was easy to navigateThe rug looked exactly like the picture.
Perfect rug for our living room.
Rug arrived. Accurately described. Great Shape. Will order from Rugs USA again.
I was so excited to try out your washable rugs, but was very disappointed when I looked at the directions on the back and they said "dry cleaning recommended "
I'm very unhappy with my purchase because the shipment time took longer than previously told. The rugs were uneven and measurements were off. I purchased the premium padding which is not padded at all and it was bigger then the actual rug so it had to be cut down.
Answer: The better price!. And now, with my experience, the prompt replies and customer service.
Answer: This is not a good business to buy from. They offer free shipping, but they make you pay for returns. Once you place an order there is no window to edit the transaction. I also requested to cancel my order if the address could not be requested and two phone reps refused.
Answer: You really don't want a bigger rug from these people. Read my review. It will arrive folded and ruined. Shop locally.


Hi Maribel,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support