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Rugs USA

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs USA Reviews Summary

Rugs USA has a rating of 2.7 stars from 2,679 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Rugs USA most frequently mention credit card, tracking number and return shipping. Rugs USA ranks 20th among Home Decor sites.

service
484
value
54
shipping
61
returns
47
quality
2,466
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21,741 reviews

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Montana
1 review
0 helpful votes
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Beautiful Rug
February 14, 2022

My rug is so pretty and arrived much faster than anticipated.

Date of experience: February 13, 2022
Indiana
1 review
0 helpful votes
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Multi color rug
February 13, 2022

Not enough selections of sun burst or mandala rugs

Date of experience: February 13, 2022
Wisconsin
1 review
0 helpful votes
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Affordable Perfection!
February 13, 2022

It was very easy and fun to shop with Rugs USA. Website was smooth to maneuver, great selection, fast delivery and the product was better than I expected! I was very impressed with the price and variety, as well. Highly recommend!

Date of experience: February 13, 2022
Alabama
1 review
0 helpful votes
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Order review
February 13, 2022

Unfortunately auto fill sent to my old address. Need to make sure order is reviewed thoroughly. A follow up email after order for review would be helpful. Tks Buddy Wooldridge...

Date of experience: February 13, 2022
California
1 review
0 helpful votes
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Easy to purchase
February 13, 2022

I was looking for something very specific and their parameters made it easy to find. Shipping was fast and I absolutely love the rug

Date of experience: February 12, 2022
Wyoming
1 review
0 helpful votes
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Good Company to Deal With
February 13, 2022

Easy to use website. Prompt delivery. Good packaging. Worthy product.

Date of experience: February 12, 2022
Tennessee
1 review
0 helpful votes
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Beautiful boho style rug.
February 13, 2022

I ordered and received the rug no problems it looks great.

Date of experience: February 12, 2022
Canada
1 review
0 helpful votes
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Great rug
February 13, 2022

Love my new rug! Great online customer service! Would be buying from them again!

Date of experience: February 12, 2022
Texas
1 review
0 helpful votes
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Ugly rug creases
February 12, 2022

I like the rug but have not been able to get the "packing creases" out of the rug. Very disappointed as I've tried ironing the rug on my hands and knees and also did the carpet cleaner on it… creases are ugly

Date of experience: February 12, 2022
Florida
1 review
0 helpful votes
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Fantastic
February 11, 2022

Quick, easy and painless! From selecting, shipping and an outstanding product.

Date of experience: February 11, 2022
Texas
1 review
0 helpful votes
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Jute rug, deliver quickly and easily
February 11, 2022

Ordering was a breeze. The prices and options are fantastic. It was delivered very quickly.

The rug itself fine, not great not awful. The size is uneven, and no where near square. The rug took a few days to off gas a pretty noxious before I could lay it down in the house. Perhaps that is normal, but new to me. The rug's weave is looser than I would have hoped and I have to constantly go through and pull the gathered knots back through to keep it looking nice.

Date of experience: February 11, 2022
Colorado
1 review
0 helpful votes
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Perfect
February 11, 2022

I love that you can virtually put the rug in your room to see how it'll work in your space

Date of experience: February 11, 2022
Florida
1 review
0 helpful votes
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Happy feet
February 11, 2022

I like the rug very much. Have had it a little over a month and the roll marks haven't come out yet. Also, one of the corners became unglued and my husband re glued it.

Date of experience: February 11, 2022
Utah
1 review
0 helpful votes
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Love this rug
February 11, 2022

It was on backorder. So, I knew I'd have to wait patiently. Was touch and go there for a bit towards the end. But it did eventually get to me. Thank goodness.

Date of experience: February 10, 2022
Wisconsin
1 review
0 helpful votes
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Good
February 10, 2022

Order exchanged. Unfortunately the FedEx delivery was a debacle.

Date of experience: February 10, 2022
Arizona
1 review
0 helpful votes
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Response to purchasing issue
February 10, 2022
Updated review

I didn't receive my additional 10% off my purchase. I was contacted by the company with an apology and the 10% amount credited to my credit card.

Date of experience: February 10, 2022

I didn't receive my 10% off for accepting emails
March 11, 2022
Previous review

I didn't receive my 10% off for accepting emails.

Date of experience: February 8, 2022
New Jersey
1 review
0 helpful votes
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Pleasantly surprised
February 10, 2022

Website was easy to navigateThe rug looked exactly like the picture.
Perfect rug for our living room.

Date of experience: February 9, 2022
Idaho
1 review
0 helpful votes
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Great Products
February 9, 2022

Rug arrived. Accurately described. Great Shape. Will order from Rugs USA again.

Date of experience: February 9, 2022
Texas
1 review
0 helpful votes
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Washable but not really
February 9, 2022

I was so excited to try out your washable rugs, but was very disappointed when I looked at the directions on the back and they said "dry cleaning recommended "

Date of experience: February 9, 2022
California
1 review
0 helpful votes
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I'm very disappointed in quality
March 11, 2022

I'm very unhappy with my purchase because the shipment time took longer than previously told. The rugs were uneven and measurements were off. I purchased the premium padding which is not padded at all and it was bigger then the actual rug so it had to be cut down.

Rugs USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 8, 2022
Rugs USA C. — Rugs USA Rep
over a year old

Hi Maribel,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support