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Rugs USA

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs USA Reviews Summary

Rugs USA has a rating of 2.7 stars from 2,679 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Rugs USA most frequently mention credit card, tracking number and return shipping. Rugs USA ranks 20th among Home Decor sites.

service
484
value
54
shipping
61
returns
47
quality
2,466
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21,741 reviews

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Ohio
1 review
0 helpful votes
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Geometric shag tassel rug
March 2, 2022

So simple and straightforward! L it shipped very quickly and was perfect for my space.

Date of experience: March 1, 2022
California
1 review
0 helpful votes
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Poor quality rug
March 31, 2022

The rug came delivered just fine. However the rug is super thin/cheap and will simply not lay flat no matter what we do.

Rugs USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2022
Rugs USA C. — Rugs USA Rep
over a year old

Hi Stephanie,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

California
1 review
0 helpful votes
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Hate Surveys
March 1, 2022
Updated review

Easy, quick, great selection & pricing, good return policy

Date of experience: March 1, 2022

Easy, quick
January 10, 2022
Previous review

Easy, quick

Date of experience: January 10, 2022
Minnesota
1 review
0 helpful votes
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Poor customer service
March 31, 2022

I placed an order for a rug and my credit card notified me that I was charged double so I called to cancel one of the rugs and was informed that I couldn't cancel it but they would call and get it canceled for me. I still received two rugs and was still charged for two rugs and was not going to pay almost half of what one rug cost to send it back

Date of experience: February 28, 2022
Rugs USA C. — Rugs USA Rep
over a year old

Hi Richard,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

I am sorry to learn about this issue. I have checked our system and I only see 1 order. We recommend filing a claim with PayPal to have the duplicate charge removed from your account.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Florida
1 review
0 helpful votes
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Nice Rug
March 1, 2022

Very nice rug. I bought online, so it's hard to judge quality, but very very nice, and as described on the website.

Date of experience: February 28, 2022
Missouri
1 review
0 helpful votes
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Rugs
March 1, 2022

Great product, and great service! Shipping was as described as well as product.

Date of experience: February 28, 2022
Florida
1 review
0 helpful votes
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Love, love, love
February 28, 2022

My order came on time. The colors and size were as described. It's wonderful!

Date of experience: February 28, 2022
Washington
2 reviews
0 helpful votes
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As advertised
February 28, 2022

Love my new rug. It's beautiful and easy to clean!

Date of experience: February 28, 2022
California
1 review
0 helpful votes
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Great Rug
February 28, 2022

It arrived quickly and my rug is beautiful! Will order from rugs usa again. The carpet is of high quality.

Date of experience: February 28, 2022
Florida
1 review
0 helpful votes
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Good quality
February 28, 2022

It was exactly as the product showed online. I already washed once and after that didn't loosed quality. Good product

Date of experience: February 28, 2022
Missouri
2 reviews
0 helpful votes
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Beautiful rug!
February 28, 2022

I love my new rug! It's the 4th I've purchased from this company.

Date of experience: February 27, 2022
Indiana
1 review
0 helpful votes
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Extra rude runner
February 28, 2022

Easy to order but would have liked a receipt with the order as I didn't print a copy from my email. Prompt service and packed neatly in the box. Quality is definitely what I expected. Thank you!

Date of experience: February 27, 2022
District of Columbia
1 review
0 helpful votes
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Quick and easy
February 27, 2022

The rugs were exactly as described and came easily.

Date of experience: February 27, 2022
Arizona
1 review
0 helpful votes
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They look great
February 27, 2022

Loved it easy to order, looks great and a great product

Date of experience: February 27, 2022
Colorado
1 review
0 helpful votes
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Beautiful rug!
February 27, 2022

Love this rug! I do wish it had taken less time to flatten on the edges but it really is beautiful.

Date of experience: February 27, 2022
California
1 review
0 helpful votes
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What I wanted
February 27, 2022

This rug received was as described. The only interesting thing was the way it came, folded up. But it works.

Date of experience: February 27, 2022
Virginia
1 review
0 helpful votes
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Great experience!
February 27, 2022

Both orders that I've placed in the last year have arrived quickly and the rugs themselves were high quality! Will definitely be ordering from Rugs USA in the future!

Date of experience: February 27, 2022
California
4 reviews
0 helpful votes
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Not purple
February 27, 2022

Using the the drop down menu for colors included purple so I did not have to look through the extensive selection of rugs. Unfortunately, the rug did not have purple in it. Yes, the rug had a mixture of red and blue and in mixing paints that makes purple but it doesn't work in rug fibers. The return process is easy but is not cheep. The prices and customer service are excellent so I will try again.

Date of experience: February 26, 2022
Texas
1 review
0 helpful votes
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Great rug
February 26, 2022

Placing the order was super easy. Rugs USA has a great variety of options. I found exactly what I was looking for and it is the best rug I have purchased by far. Will definitely be back in the future. Also, I received my rug so fast!

Date of experience: February 26, 2022
Georgia
1 review
0 helpful votes
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Great quality rugs. Great customer service! Love this company!

Date of experience: February 26, 2022