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Rugs USA has a rating of 2.7 stars from 2,679 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Rugs USA most frequently mention credit card, tracking number and return shipping. Rugs USA ranks 20th among Home Decor sites.
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So simple and straightforward! L it shipped very quickly and was perfect for my space.
The rug came delivered just fine. However the rug is super thin/cheap and will simply not lay flat no matter what we do.
Easy, quick, great selection & pricing, good return policy
I placed an order for a rug and my credit card notified me that I was charged double so I called to cancel one of the rugs and was informed that I couldn't cancel it but they would call and get it canceled for me. I still received two rugs and was still charged for two rugs and was not going to pay almost half of what one rug cost to send it back
Hi Richard,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I am sorry to learn about this issue. I have checked our system and I only see 1 order. We recommend filing a claim with PayPal to have the duplicate charge removed from your account.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Very nice rug. I bought online, so it's hard to judge quality, but very very nice, and as described on the website.
My order came on time. The colors and size were as described. It's wonderful!
Love my new rug. It's beautiful and easy to clean!
It was exactly as the product showed online. I already washed once and after that didn't loosed quality. Good product
Easy to order but would have liked a receipt with the order as I didn't print a copy from my email. Prompt service and packed neatly in the box. Quality is definitely what I expected. Thank you!
The rugs were exactly as described and came easily.
Love this rug! I do wish it had taken less time to flatten on the edges but it really is beautiful.
This rug received was as described. The only interesting thing was the way it came, folded up. But it works.
Both orders that I've placed in the last year have arrived quickly and the rugs themselves were high quality! Will definitely be ordering from Rugs USA in the future!
Using the the drop down menu for colors included purple so I did not have to look through the extensive selection of rugs. Unfortunately, the rug did not have purple in it. Yes, the rug had a mixture of red and blue and in mixing paints that makes purple but it doesn't work in rug fibers. The return process is easy but is not cheep. The prices and customer service are excellent so I will try again.
Placing the order was super easy. Rugs USA has a great variety of options. I found exactly what I was looking for and it is the best rug I have purchased by far. Will definitely be back in the future. Also, I received my rug so fast!
Great quality rugs. Great customer service! Love this company!
Answer: The better price!. And now, with my experience, the prompt replies and customer service.
Answer: This is not a good business to buy from. They offer free shipping, but they make you pay for returns. Once you place an order there is no window to edit the transaction. I also requested to cancel my order if the address could not be requested and two phone reps refused.
Answer: You really don't want a bigger rug from these people. Read my review. It will arrive folded and ruined. Shop locally.


Hi Stephanie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support