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Rugs USA

2.7

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Rugs USA Reviews Summary

Rugs USA has a rating of 2.7 stars from 2,679 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Rugs USA most frequently mention credit card, tracking number and return shipping. Rugs USA ranks 20th among Home Decor sites.

service
484
value
54
shipping
61
returns
47
quality
2,466
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21,741 reviews

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Virginia
1 review
0 helpful votes
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Great value
March 30, 2022

Wish they took Apple Cash………………………………………………………………..

Date of experience: March 29, 2022
Illinois
3 reviews
0 helpful votes
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My rug is perfect and the check our process was super easy! Will buy from them again in the future!

Date of experience: March 29, 2022
Louisiana
1 review
0 helpful votes
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I ordered several rugs at some amazing deals, but one rug was just too big for our living room and had it returned. About a week or two goes by and I hadn't received my refund. I called and spoke with someone from customer service who couldn't see my return, it looked like they hadn't received it yet. With all the supply chain and delivery issues, I was worried the postage carrier had lost it. The customer support representative said she'd contact their warehouse and get back to me. Within just a few hours not only had she been able to locate my return, but issued my refund and emailed me the confirmation. She was friendly and knowledgeable. She did a great job!

Date of experience: March 29, 2022
Pennsylvania
1 review
0 helpful votes
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Rug delivery
March 29, 2022

Rapid delivery, product as described very happy overall

Date of experience: March 29, 2022
Maryland
1 review
0 helpful votes
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Awesome service and gorgeous rug!
March 29, 2022

I like the website and thank you for offering free shipping. It makes the ordering process enjoyable!

Date of experience: March 29, 2022
Illinois
1 review
0 helpful votes
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Great rug
March 29, 2022

I am so happy with the recent rugs I've ordered from RugsUSA. Great value and received a quality rug for the price!

I chose the premium rug pad with the rugs I ordered and they really enhance the comfort.

Date of experience: March 28, 2022
Georgia
1 review
0 helpful votes
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RUG
March 28, 2022

SO CUTE LOVE LOVE LOVE! I needed some pop of color in my room but nothing major. This rug was perfect.

Date of experience: March 28, 2022
Florida
1 review
0 helpful votes
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Happy with new rug!
March 27, 2022
Updated review

Good deal. Delivery time was good too! Shipping package ok.

Date of experience: March 27, 2022

Very satisfied!
November 10, 2021
Previous review

Easy and product has been delivered timely and in great condition.

Date of experience: November 10, 2021
New York
2 reviews
0 helpful votes
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RELIABLE
March 27, 2022

Reliable prompt delivery - goods as specified - satisfied

Date of experience: March 27, 2022
Texas
1 review
0 helpful votes
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Great rug
March 27, 2022

I love this rug. We bought the runner and it really looks great. The pile is high and we had to cut the bottom of the closet door. But it was worth it.

Date of experience: March 27, 2022
Georgia
1 review
0 helpful votes
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Very nice rug
March 27, 2022

Easy site to navigate. Shipping was fast. Price was comparable to most.

Date of experience: March 27, 2022
Missouri
1 review
0 helpful votes
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I hope this is all good. The rugs look great, price is good, now I have to wait and see if they all come in good shape and look as nice as the photos. Sure hope so. Thanks jan

Date of experience: March 26, 2022
Indiana
2 reviews
0 helpful votes
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Shag Rugs
March 26, 2022

Ordering easy Peasi but took awhile to get the standard mats came quick but took a long time to actually get the 2 rugs but all in all I'm happy with them.

Date of experience: March 26, 2022
Indiana
1 review
0 helpful votes
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It did take a couple of weeks to arrive
But love my runner.

Date of experience: March 26, 2022
Pennsylvania
1 review
0 helpful votes
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Fast Delivery and well protected
March 26, 2022

I would have liked more information on the rug pads - wheich are best for wood floor versus tile floors.

Date of experience: March 26, 2022
New York
1 review
0 helpful votes
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Love it
March 25, 2022

Great quality carpets at an affordable price and in different patterns!

Date of experience: March 25, 2022
Ohio
1 review
0 helpful votes
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Rug was super delayed and did not receive any offers from Rugsusa to make it right. Also the quality is very poor, the rug is so thin and honestly not worth the money.

Date of experience: March 25, 2022
New York
1 review
0 helpful votes
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Great rugs!
March 25, 2022

Lots to choose from at good prices. Quality was pretty goo too. We are always able to find a rug that fits our needs.

Date of experience: March 25, 2022
North Dakota
1 review
0 helpful votes
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Soft and just as described
March 25, 2022

The rug was incredibly soft, with nice texture (high/low) variation. It was as descriped and pictured.

Date of experience: March 25, 2022
Massachusetts
1 review
0 helpful votes
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Marble/Gold table lamp
March 25, 2022

The lamp is beautiful.it's even prettier in person. It was delivered quickly and packed impeccably. I will definitely be buying from Rugs USA again.

Date of experience: March 25, 2022