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Rugs USA Reviews Summary
Rugs USA has a rating of 2.7 stars from 2,679 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Rugs USA most frequently mention credit card, tracking number and return shipping. Rugs USA ranks 20th among Home Decor sites.
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I ordered poufs and the filling is coming out. The stitching is not good and the weave is very low quality. I am disappointed.
Ordering was easy and the rugs were delivered promptly
Easy ordering and delivery and I love the product!
I love the quality of the rug and it fits in my space perfectly! I would highly recommend Rugs USA.
Fast shipping! Great product! Will definitely order from here again
Prompt delivery, rug as described would recommend this company.
Always love my purchases from Rugs USA. Great price and free shipping?
Awesome company to buy a rug through. Great prices, fast shipping, and adore the rug!
The rugs are beautiful and they were delivered in a timely manner.
I really love the rug, it fits beautifully in my space and aesthetically it's exactly what I wanted. The one problem I have is that it sheds. I've had the rug for about a month and a half and initially the shedding was so bad I was vacuuming a few times a day. The shedding has gotten better but it's still there.
The shopping was fine. Rugs don't flatten. I am super disappointed with this item.
Hi James,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We understand creases and bunching can be a pain when receiving a new area rug. These are normal and will flatten within 2 -3 weeks as you begin to use your new rug.
Use these tricks to help flatten your rug:
Back Rolling: Roll the carpet out, then roll it back up reversely with the backside up. Let it sit rolled up reversely for a day or 2, or until it flattens out.
Heavy Objects: Lay a piece of heavy furniture or objects on affected areas for a day or 2, or until it flattens out. If the corners are sticking up, curl them back and place heavy objects on affected areas going the opposite way.
Heat: Use this technique as a last resort only. Place the rug over a cleared concrete or area like a driveway or sidewalk setting during dry sunny conditions. Allow the rug to be positioned for optimal sunlight as long as possible to give the rug time to absorb the sun's heat for up to 2 hours, but use more time if needed.
Blow Dryer: If a large concrete patch with optimal sunlight is not accessible, flip the rug over and use a hairdryer to affected areas to heat up the creases. Always hold the hairdryer 7 to 12 inches away from the rug going side to side on a medium setting, as heat can sometimes cause the backing to melt.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
It's beautiful, laid perfectly flat straight out of the packaging. And it stays in place on the carpet even without a mat underneath. Very satisfied
Disappointed the colors are more pastel than autumn.
Hi Rumor,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Fast service and great rug! Happy with my order. Rug looked as it did online.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ellen,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support