Rugs USAReviews 2,679

Great products at affordable prices. The order came quickly and rug was in perfect condition. I will order again as I update house furnishings.

The rug I was sent was not only the wrong size, but smelled terrible. My room smelled like cat pee and burnt plastic after unrolling this rug! The rug was too small by about 3in on each side. When I went to return it I encountered their awful return policy. You have to pay your own shipping to return the rugs - they deduct the shipping cost from your return, and it is more expensive than if you paid the shipping yourself. No dispute will change that.

Love your product. Great selection. Arrives quickly.

The rug I purchased is perfect for my patio and I really like it. The delivery process was frustrating, though, because my rug was backordered and delayed multiple times, with no thoughtful estimate ever given on when I would receive it. But when it finally arrived, it was perfect!

I have been a happy customer of rugs USA for several years. In the past I've been very pleased with both the quality and beauty. That being said, I purchased an outdoor rug halfway thru last season. It was starting to separate, but I thought I'd just have my daughter mend it. It was put in the garage for the winter and taken out again mid May. This is what it looks like on June 1st. We are all adults in this house. There is no reason other than poor quality. I wrote to the company and they offered a $25 credit. Totally unacceptable in my book. No further response, so I'm left to write reviews and let other consumers know not to order this rug. I'm very disappointed and won't be ordering again, as pretty as the rugs look they can't be counted on for quality.

It's all good. Love the rug…. The rug was delivered in the time frame given..

Easy to use great descriptions and great pictures. Able to find the right one for my setting

Great price and quality for what i was looking for. Love the style, matches our house well. Exactly what I was looking for.

Great sale and good selection. Lots of variety. I was able to look through rugs that met my criteria, which is very important to me, given the huge number of rugs for sale on the site.

Happy with size and color of this rug… also came in great time!
Just continuing to have trouble with it on curling on the edges!
I have had it four about a month now. I have bent it over, taped it and even put heavy books on it.

Hoping the colors are like the picture! Yes they are. Looks very nice with dark rosewood flooring,

Love everything about this rug except the red in the online pictures is really hot pink. Ugh! That was and remains a disappointment as it sits in front of a brick red entertainment center. However, some additional red decorating items help. This is the 4th rug from this company and the buying experience is always top notch! From the purchase to delivery, no issues. All other rugs were exactly as described and pictured.

Online shopping is easy and site is laid out very well with much information available.

Product delivered to wrong address. I called, emailed and never received a follow up response. This was very frustrating. The rug itself was as described

Wonderful and easy to use website! And easy to navigate.

Great price, beautiful rugs and easy ordering process

I placed an order and was giving a delivery date. Since I didn't receive the order after a week or two I called and was told the rug was back ordered with no known date. Rugs USA never bothered to notify me that the rug was unavailable. They did refund my money promptly

Love this site! Always can find high quality rugs for reasonable prices! And I love all the photos of the rugs, especially the one that shows the ruler measuring the rug pile height (genius) and the "view in your space" option.

So many rugs to choose from!
And I can place each one in my actual room, by virtual picture!
Very good experience.
I also ordered the high quality padding. It is very good. Exceptional for the money.

East ordering, adjusting quantity, adding discount. Great website, East to use.