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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,580 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Fourth order love these rugs
June 7, 2024

Great products at a great price! I absolutely recommend

Date of experience: May 28, 2024
South Carolina
1 review
0 helpful votes
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Rug order
June 7, 2024

Site is easy to use. Everything is clear and easy to understand.

Date of experience: May 28, 2024
New Hampshire
1 review
0 helpful votes
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Great place to shop!
June 7, 2024

After looking in so many places for rugs…. I'm extremely picky…. I found the perfect ones and at great prices! It was so easy to order! I will definitely be back!

Date of experience: May 28, 2024
New Jersey
1 review
0 helpful votes
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Outdoor rug
June 7, 2024

It is very easy to put in what type of rug, color and price and narrow down the choices very quickly.

Date of experience: May 28, 2024
Michigan
1 review
0 helpful votes
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New to rugs.com
June 3, 2024

So far seems easy to order. Waiting for my first order to be delivered and the process to be complete. Will give a review when I receive my product.

Date of experience: May 23, 2024
California
1 review
0 helpful votes
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Runner rug
June 2, 2024

I have order several rugs from Rug.com, I love the quality, fast shipping and have never been disappointed in my purchase.

Date of experience: May 23, 2024
Kentucky
1 review
0 helpful votes
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No delivery
May 31, 2024

Delivered to wrong address. Picture submitted is not my home...contacted customer service...still waiting for my rugs.

Date of experience: May 21, 2024
Texas
1 review
0 helpful votes
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Ease of ordering
May 31, 2024

Loved how many filters there were available. I was looking for a specific material and size and with all the options the shopping experience was really enjoyable.

Date of experience: May 21, 2024
Louisiana
1 review
0 helpful votes
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Awesome
May 31, 2024

Easy to search website, great prices and I love the rug!

Date of experience: May 21, 2024
Colorado
1 review
0 helpful votes
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New bedroom rug
May 31, 2024

Always fun to shop here. Many filters to narrow down the search, which can run into the many 100s for me! And I actually found a square rug. No one ever has square rugs!

Date of experience: May 21, 2024
Alabama
2 reviews
0 helpful votes
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Easily navigated website
May 31, 2024

I just purchased an outdoor rug and the process was effortless! I had spent quite awhile on another website to no avail. I am anxiously awaiting my new animal print rug!

Date of experience: May 21, 2024
Pennsylvania
1 review
0 helpful votes
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New rug
May 31, 2024

Easy ordering! Looking forward to seeing it in my den!

Date of experience: May 21, 2024
Idaho
1 review
0 helpful votes
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Placing order was pretty easy
May 27, 2024

Everything was super easy until I got to the shipping/payment form. It had my credit card info but wouldn't put in the security code and wouldn't take an alternate phone number.

Date of experience: May 16, 2024
California
1 review
0 helpful votes
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Great Deals!
May 26, 2024

Had a hard time trying to order 2 of the same style rugs, I guess there's a duplicate wall. Anywhoo, I got one close to the other, I'm happy 😁

Date of experience: May 16, 2024
California
1 review
0 helpful votes
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Roll out The Rug
May 26, 2024

I'm a returning customer because Rugs.com is so easy to use and so dependable & besides that the selection is sooo good & I always find just what I'm looking for & best of all the Price fits my budget & I can change rugs when I need to. Keep up the good work Rugs.com as Arnold says I'll be back.

Date of experience: May 16, 2024
Idaho
1 review
0 helpful votes
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Doug M. Rug Purchase
May 26, 2024

Always a great sales experience with Rugs.com. They have a great selection to choose from and they meet my needs so well.

Date of experience: May 16, 2024
Vermont
2 reviews
0 helpful votes
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Outstanding selection and value
May 26, 2024

Rugs.com does a great job of listing rugs by size, style, price, and more. I was purchasing two rugs for the same large room and it was great to be able to customize my search and really get a sense of what it would like like. Fantastic selection and very helpful guides to help me refine my choices. I have several other rugs from Rugs.com and I highly recommend!

Date of experience: May 16, 2024
Texas
1 review
0 helpful votes
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Great merchandise!
I have recommended you company to several of my friends and colleagues.

Date of experience: May 16, 2024
Texas
2 reviews
0 helpful votes
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Great Purchase
May 26, 2024

Experience was outstanding; easy and convenient. We found what we needed and select the item immediately.

Date of experience: May 16, 2024
Pennsylvania
1 review
0 helpful votes
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Area Rug
May 25, 2024

Easy to find and order. Can't wait to get it! Bought for spare bedroom

Date of experience: May 14, 2024