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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Runner rug
October 26, 2024

I have ordered from Rugs.com for a couple of years now. Absolutely love their rugs. Thank you!

Date of experience: October 15, 2024
California
1 review
0 helpful votes
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Easy peasy
October 26, 2024

Quick and easy, this site is put together well...Thanks

Date of experience: October 15, 2024
Washington
1 review
0 helpful votes
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Lots of choices
October 26, 2024

Love the site. It's easy to use and the rugs look incredible. Prices are affordable. Thank you

Date of experience: October 15, 2024
Mississippi
1 review
0 helpful votes
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First purchase
October 25, 2024

I'm so excited for my order to arrive and I think I will really like what I have ordered but just in case the return is free!

Date of experience: October 15, 2024
North Carolina
1 review
0 helpful votes
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Very Pleased
October 25, 2024

This is my 3rd rug purchased from Rugs.com. I'm happy with the rugs quality, price, colors & customer service! They are my go-to for area rugs!

Date of experience: October 15, 2024
Illinois
1 review
0 helpful votes
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Green and White rug
October 25, 2024
Updated review

Cant wait to get our new rug.
Green is our chosen color this year. Very nutural.

Date of experience: October 15, 2024

Green and White Rug
October 25, 2024
Previous review

Can't wait to recieve this rug!
Should look great!

Date of experience: October 15, 2024
Tennessee
1 review
0 helpful votes
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Dinning room area rug
October 25, 2024

So far, it has been a pleasure ordering this rug as the directions have been quite easy to follow.

Date of experience: October 15, 2024
New Jersey
1 review
0 helpful votes
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Easy to navigate
October 25, 2024

Rugs.com has so many options. The website is so easy to navigate which is a plus for me. Just bought all new rugs for my main floor at such a reasonable price. Great prices, great selection and website easy to navigate. Just an all around great experience.

Date of experience: October 15, 2024
West Virginia
1 review
0 helpful votes
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Beautiful rugs
October 22, 2024

My sister and I ordered a set of rugs to give my mom for Christmas. The colors are vibrant and rich. It took a little bit to get the octagonal rug to lay flat, but I think I got it and I'm sure she's going to love them!

Date of experience: October 10, 2024
Alabama
1 review
0 helpful votes
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Easy Order
October 22, 2024

Found what I needed at a great price! Web site well organized and very user friendly!

Date of experience: October 10, 2024
New York
1 review
0 helpful votes
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Very easy to navigate the website. This is the second of the same rug we bought a few months ago. We were amazed at how beautiful it is, very much like the Persian rug style that costs a fortune.

Date of experience: October 10, 2024
Washington
1 review
0 helpful votes
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Great Site and Rugs
October 22, 2024

Always easy to navigate site and the rugs are just great.

Date of experience: October 10, 2024
Montana
1 review
0 helpful votes
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Very Good.
October 22, 2024

I was very satisfied with my shopping experience. Reminds
me of a cliche, "if it ain't broke, don't fix it."
Don A.

Date of experience: October 10, 2024
New Jersey
1 review
0 helpful votes
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My experience with rugs.com
October 22, 2024

They did not deduct the $5.00 from the final bill
The transaction took a while to complete

Date of experience: October 9, 2024
New Jersey
1 review
0 helpful votes
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I saw an ad for a very similar rug in a local store which retails at $350!. Then I "stumbled onto" this ad on Facebook for the same (or at least very nearly the same) design and colors for only $39! I was very pleased and placed my order immediately. Since I just now did that, have not yet received the rug but the purchase experience so far has been great!

Date of experience: October 9, 2024
California
1 review
0 helpful votes
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Found the perfect rug. Unfortunately, Rugs.com's checkout left much to be desired. Several issues with checkout accepting my card(s). Went to Amazon to find the identical rug and found rugs.com was selling it for almost twice the price. Finally had to open a private browsing window, and the order went through. Minus one star.

Date of experience: October 8, 2024
Kansas
1 review
0 helpful votes
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Long time customer
October 22, 2024

We've purchased other area rugs from your wonderful company in the past to decorate our homes. Thank you!

Date of experience: October 8, 2024
California
1 review
0 helpful votes
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Good deal
October 22, 2024

Easy to use website, this is my first order, hopefully everything goes good.

Date of experience: October 8, 2024
California
1 review
0 helpful votes
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Easy site to order
October 22, 2024

Responsive site and easy instructions to understand. No hassle.

Date of experience: October 8, 2024
Arizona
1 review
0 helpful votes
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Fabulous Rugs!
October 22, 2024

This is the second time I've purchased from rugs.com. The selection of rugs is enormous. There is something for everyone in almost any color or size you would want. Customer service is excellent and rug quality is definitely worth the price. On top of it all, prices are very reasonable! I definitely Recommend rugs.com. Purchase your rug today!

Date of experience: October 8, 2024