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Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.
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I have ordered from Rugs.com for a couple of years now. Absolutely love their rugs. Thank you!
Quick and easy, this site is put together well...Thanks
Love the site. It's easy to use and the rugs look incredible. Prices are affordable. Thank you
I'm so excited for my order to arrive and I think I will really like what I have ordered but just in case the return is free!
This is my 3rd rug purchased from Rugs.com. I'm happy with the rugs quality, price, colors & customer service! They are my go-to for area rugs!
Cant wait to get our new rug.
Green is our chosen color this year. Very nutural.
So far, it has been a pleasure ordering this rug as the directions have been quite easy to follow.
Rugs.com has so many options. The website is so easy to navigate which is a plus for me. Just bought all new rugs for my main floor at such a reasonable price. Great prices, great selection and website easy to navigate. Just an all around great experience.
My sister and I ordered a set of rugs to give my mom for Christmas. The colors are vibrant and rich. It took a little bit to get the octagonal rug to lay flat, but I think I got it and I'm sure she's going to love them!
Found what I needed at a great price! Web site well organized and very user friendly!
Very easy to navigate the website. This is the second of the same rug we bought a few months ago. We were amazed at how beautiful it is, very much like the Persian rug style that costs a fortune.
Always easy to navigate site and the rugs are just great.
I was very satisfied with my shopping experience. Reminds
me of a cliche, "if it ain't broke, don't fix it."
Don A.
They did not deduct the $5.00 from the final bill
The transaction took a while to complete
I saw an ad for a very similar rug in a local store which retails at $350!. Then I "stumbled onto" this ad on Facebook for the same (or at least very nearly the same) design and colors for only $39! I was very pleased and placed my order immediately. Since I just now did that, have not yet received the rug but the purchase experience so far has been great!
Found the perfect rug. Unfortunately, Rugs.com's checkout left much to be desired. Several issues with checkout accepting my card(s). Went to Amazon to find the identical rug and found rugs.com was selling it for almost twice the price. Finally had to open a private browsing window, and the order went through. Minus one star.
We've purchased other area rugs from your wonderful company in the past to decorate our homes. Thank you!
This is the second time I've purchased from rugs.com. The selection of rugs is enormous. There is something for everyone in almost any color or size you would want. Customer service is excellent and rug quality is definitely worth the price. On top of it all, prices are very reasonable! I definitely Recommend rugs.com. Purchase your rug today!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

