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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,547 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
164
value
188
shipping
185
quality
159
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Vermont
1 review
0 helpful votes
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Value and quality
February 28, 2025

Had trouble finding wool rugs but choose all cotton. Many choices.

Date of experience: February 18, 2025
Illinois
1 review
0 helpful votes
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First time buyer
February 28, 2025

First time using enjoyed options and price.Very easy to order nice variety that the options of returning within a certain period of time

Date of experience: February 18, 2025
Arizona
1 review
0 helpful votes
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Round rug
February 28, 2025

Easily found what I was looking for. Color, shape and size. Great variety of rugs, great prices!

Date of experience: February 18, 2025
Oregon
1 review
0 helpful votes
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Like the Filters
February 28, 2025

I loved that you can search by almost anything and then filter by so many categories. It helped narrow down so many options and made it feel less overwhelming.

Date of experience: February 17, 2025
Florida
1 review
0 helpful votes
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Great deals
February 23, 2025

Great quality rugs with an awesome inventory to select from at reasonable pricing!

Date of experience: February 13, 2025
Missouri
1 review
0 helpful votes
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Good so far
February 23, 2025

So far so good. Just placed order. Haven't seen the product yet.
Will review when I receive.

Date of experience: February 12, 2025
California
1 review
0 helpful votes
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Large Area Rug
February 23, 2025

Love, Love, Love the ability to take a photo of our room and see the carpet in the room. It helped to make our decision. Thank you!

Date of experience: February 12, 2025
North Carolina
1 review
0 helpful votes
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Very simple to navigate with!
February 23, 2025

It was so easy! You see the pretty rug that you want and the buying experience was quick and painless and I should have my gorgeous colored new area rug soon!

Date of experience: February 12, 2025
California
1 review
0 helpful votes
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Cumbersome
February 22, 2025

The purchase portion of the site is cumbersome when trying to receive a bank credit

Date of experience: February 12, 2025
California
1 review
0 helpful votes
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Great customer service
February 22, 2025

Had to return rug & pad. No problem. I needed return labels by snail mail which they provided. All customer service people were easy to deal with.

Date of experience: February 12, 2025
Virginia
1 review
0 helpful votes
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Quick process
February 22, 2025

Waiting to see quality of the rug I just purchased … other company rugs have been sparse and not good quality for daily wear and tear!

Date of experience: February 12, 2025
Connecticut
1 review
0 helpful votes
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Payment process
February 22, 2025

I was trying to use my bank account as it stated that I will receive 5$ for linking my account, but it was experiencing a process error.

Date of experience: February 11, 2025
Illinois
1 review
0 helpful votes
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Great selection
February 21, 2025

Love to order my inexpensive, but adorable Rugs on Rugs.com!

Date of experience: February 11, 2025
Louisiana
1 review
0 helpful votes
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Awesome
February 21, 2025

Wonderful, quick and easy. Got TURKISH made (high quality) rugs and runners for my entire house that have wooden floors and need carpet runners and rugs. Exactly the designs i wanted, quick and easy all at the convenience of the computer at my desk. Shipping out soon, great prices too!
Glad i finally took the time to shop at Rugs.com great experience

Date of experience: February 11, 2025
Florida
1 review
0 helpful votes
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The best rugs
February 21, 2025

I can always count on you guys to have the best rugs have the best price. And who can complain about free delivery

Date of experience: February 11, 2025
South Carolina
1 review
0 helpful votes
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Nice!
February 21, 2025

This company Rugs.com is so easy to use and have so many to choose from.
This is my 4th purchase and I am so happy with the products and the service.

Date of experience: February 11, 2025
New Mexico
2 reviews
0 helpful votes
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Grab a rug during clearance time!
February 21, 2025

Easy web site, love the see the rug in your room. Great experience.

Date of experience: February 11, 2025
New York
1 review
0 helpful votes
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Easy process
February 21, 2025

Simple and easy to look at and select available options.

Date of experience: February 11, 2025
Virginia
1 review
0 helpful votes
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Great experience!
February 21, 2025

This company and service team are phenomenal! They made everything so easy with the great site(lots of filters) and fast delivery. Have ordered 3 rugs!

Date of experience: February 11, 2025
North Carolina
1 review
0 helpful votes
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Great
February 21, 2025

Easy to find a quality hearth rug to protect my floors

Date of experience: February 10, 2025