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Rugs.com has a rating of 4.7 stars from 6,547 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Had trouble finding wool rugs but choose all cotton. Many choices.
First time using enjoyed options and price.Very easy to order nice variety that the options of returning within a certain period of time
Easily found what I was looking for. Color, shape and size. Great variety of rugs, great prices!
I loved that you can search by almost anything and then filter by so many categories. It helped narrow down so many options and made it feel less overwhelming.
Great quality rugs with an awesome inventory to select from at reasonable pricing!
So far so good. Just placed order. Haven't seen the product yet.
Will review when I receive.
Love, Love, Love the ability to take a photo of our room and see the carpet in the room. It helped to make our decision. Thank you!
It was so easy! You see the pretty rug that you want and the buying experience was quick and painless and I should have my gorgeous colored new area rug soon!
The purchase portion of the site is cumbersome when trying to receive a bank credit
Had to return rug & pad. No problem. I needed return labels by snail mail which they provided. All customer service people were easy to deal with.
Waiting to see quality of the rug I just purchased … other company rugs have been sparse and not good quality for daily wear and tear!
I was trying to use my bank account as it stated that I will receive 5$ for linking my account, but it was experiencing a process error.
Wonderful, quick and easy. Got TURKISH made (high quality) rugs and runners for my entire house that have wooden floors and need carpet runners and rugs. Exactly the designs i wanted, quick and easy all at the convenience of the computer at my desk. Shipping out soon, great prices too!
Glad i finally took the time to shop at Rugs.com great experience
I can always count on you guys to have the best rugs have the best price. And who can complain about free delivery
This company Rugs.com is so easy to use and have so many to choose from.
This is my 4th purchase and I am so happy with the products and the service.
Easy web site, love the see the rug in your room. Great experience.
This company and service team are phenomenal! They made everything so easy with the great site(lots of filters) and fast delivery. Have ordered 3 rugs!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

