Rugs.comReviews 6,551

Purchased a rug - listed for $200 but on sale for $99. Have purchased other rugs from box stores for this price and have been please. Rug we received was thin and looked like the $49 special at Walmart. Edges have curled, doesn't lay flat and looks Cheap! Cheap! Cheap. This is our experience from Rugs.com - they seem to sell just cheap rugs, as other reviews have alluded to! Wish I could give them a good report, but quality of their products is below par!

The rug I received was nice but color was not the perfect match that I needed. The problem was the cost to return this rug. The cost was $70.00 to return plus the initial shipping and handling fee. It also took 11 days after they received the rug to recieve my refund. That was after a few phone calls inquiring about my refund. The refund amount was short the taxes I paid so I had to email them and the shortage which they did acknowledge and refund that amount right away. Due to the fact of the expensive return cost I will now order rugs from local shops to avoid the costly return fees.

Bought an 8x10 rug, the price seemed good, and they state on their site that they GUARANTEE their prices to be the lowest. While later looking for a runner to match, I found the same 8x10 elsewhere for $100 less! Contacted Rugs.com an hour or two after buying by email, asked if they'd match the price since they say they have the lowest prices, never got a reply. Also tried calling several times, was on hold forever, no response despite them claiming to have customer service 24/7. They do say that replies will take longer because of Covid but they NEVER reply, and other unhappy buyers complained about no customer service before Covid, so that's an excuse. I finally demanded that they cancel my order - which hadn't shipped, got NO response to that either. These people are either totally inept of frauds. If they ship the rug I'll refuse it and will contest the charges. I contacted the BBB and the SC attorney general's consumer complaints office. HORRIBLE experience, never again with this fraud of a company!

I purchased an outdoor rug from this company in shades of orange and red. It arrived promptly and I put it in my backyard. Granted, I live in sunny California, but after just a month or two the colors faded to a dull brown. I contacted customer service and Janigua took good care of me... authorizing me to select a replacement rug at no charge. My new rug arrived quickly, in perfect condition. I would highly recommend this company.

Order online, rugs, com stated sale ends tonight. Paid by CC. Sale is still same price next day and the stated that my order was canceled because on merchant services denied it. No ideal what merchant services is but then they follow up with another email saying I can pay using paypal. They bait you with your CC then tell you CC was denied. They want you to use paypal because paypal will not enforce them to return, refund or honor their products. In other words, CC companies force them to honor their commitments, paypal much more easier for them to scam you. Review the BBB, over 150 complaints, review the complaints from the internet and you decide.

With my order of multiple sizes of one design, rugs are different background shades of colors!
Back order of a rug, took 6 weeks,
rugs.com tried to get me to buy a different one of same or lower price instead.
Rugs from rugs.com are buckled, their instructions state:"Just vacuum them", did not remove the buckling.

This is the second time in several years that I have tried to buy something from rugs.com. They canceled both times. When I wrote to ask them why they wrote back:

"Thank you for your email. I am truly sorry for any inconvenience.
There are many reasons an order may be found invalid and canceled but, unfortunately, Merchant Services does not provide us with those reasons. When an order is canceled, we relay that to the customer and advise them to use PayPal if the order is still wanted.
We appreciate your understanding in this matter
Kindest Regards
Jami ~ Fraud Prevention Services"

I use the same credit card, same address, and same name each time. I have no debt on this card, so why do they cancel? The reason is evident in the line "When an order is canceled, we relay that to the customer and advise them to use PayPal if the order is still wanted." They want lower cost. To me, this is an absolutely invalid reason and the credit card should be notified, so I will.

I purchased a used oriental rug on Rugs.com which was advertised in Very Good Condition with a 1/2 inch pile.
When I got the rug there were damage spots all over the rug, the pile was flat, almost bare in spots and it had an 11-1/2x9 inch patch where a piece had been cut out and a replacement made that did not match well. I sent my complaint to Rugs.com and have not heard back. It's been 7 days. Nobody answers the phone even though they advertise 24/7. As an elderly person, I don't know how I can roll the rug up, wrap it and send it back. The rug is heavy. It is around 8x10 in size. What a terrible way to treat customers. I need a response.

I just got my rug today (9/5/2020)after ordering it less than a week ago. I was hesitant to order a rug from this company after reading some of the bad reviews. Let me say... I Love My Rug! It is so beautiful. I wondered if I needed a pad to go under it when I ordered. NO. The rug I ordered (7"x10") is heavy enough to stay down. It is the thickness of any other area rug from other stores. VIt looks antique while being new. I love it! I didn't send a pic cause I haven't put it down yet. Just unrolled to look at it. Exactly what I ordered. I will DEFINITELY order from this company again.