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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,572 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
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Good selection and easy to use.
August 16, 2021

I was looking for a rug to put inside my front door. Rugs.com has a large selection and the prices are quite reasonable. Also is shipping for free.

Date of experience: August 15, 2021
New Mexico
1 review
0 helpful votes
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Rug Purchase
August 15, 2021

It was easy to find what I needed on the site. There was a good variety of rugs to choose from to suit my needs.

Date of experience: August 15, 2021
Louisiana
1 review
0 helpful votes
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Enjoyable online shopping. Easy to navigate website. The "see in your room" feature wasn't working but no biggie.

Date of experience: August 15, 2021
New York
1 review
0 helpful votes
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Easy to navigate web site
August 15, 2021

Easy to find what I was looking for. MA has no sales tax this weekend and I was charged sales tax. Otherwise I would have given this a 5 star rating.

Date of experience: August 15, 2021
Colorado
1 review
1 helpful vote
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Can you measure?
September 14, 2021

I purchased 3 rugs with pads, the SAME size. The pads are about an inch wider than the rug - NOT very convenient.
Also, the rugs SHOULD 4 x 6... they are 2" shy of 4'... apparently measuring and truth in advertising are not their specialty.

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 15, 2021
Kentucky
1 review
0 helpful votes
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Washable rug
August 15, 2021

Another very easy purchase from this site. Great rugs perfect price

Date of experience: August 15, 2021
Florida
1 review
0 helpful votes
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5 star
August 15, 2021

Easy, quick I loved the selection of colors the sizes availabale gave me options that I was able to chose the best one for the area I wanted this particular rug.

Date of experience: August 15, 2021
Louisiana
1 review
0 helpful votes
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Easy and affordable
August 15, 2021

There was immediately a great selection to choose from. Not much scrolling necessary to find the rugs I was looking for. Also, this was an amazing deal! I would have paid so much more for similar rugs. Can't wait until they arrive.

Date of experience: August 14, 2021
Ohio
2 reviews
0 helpful votes
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Fun
August 15, 2021

Quick and easy. Too easy. Found exactly what I wanted right away. It was actually fun ordering this rug. I wish all businesses were this easy to order from.

Date of experience: August 14, 2021
Alabama
1 review
0 helpful votes
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Rug Shopping
August 15, 2021

Very good. No problem. This is my first time to order from your Company.

Date of experience: August 14, 2021
Florida
1 review
0 helpful votes
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Great Selection
August 15, 2021

So many options and varieties. And good prices! Easy to manage website.

Date of experience: August 14, 2021
Ohio
1 review
0 helpful votes
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Easy to use
August 14, 2021

Great selection, easy shopping. Will follow up when rug arrives

Date of experience: August 14, 2021
New York
1 review
0 helpful votes
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Lattice Frieze area
August 14, 2021

It was very easy to find the rug I was looking for and checking out was also very quick and easy.

Date of experience: August 14, 2021
California
1 review
0 helpful votes
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Very easy
August 14, 2021

Loved the site, very easy to navigate and find exactly what I needed

Date of experience: August 14, 2021
Florida
1 review
0 helpful votes
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Review in purchase experience
August 14, 2021

Review in purchase experience. Found the most beautiful rug for my downstairs bedroom. Could not leave it. The price was great too. Check out process was simple. Did not even have to create an account at the moment, so went quickly.

Date of experience: August 14, 2021
Tennessee
1 review
0 helpful votes
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Shopping experience
August 14, 2021

Easy to find items, quality items not found on other sites.

Date of experience: August 14, 2021
Illinois
1 review
0 helpful votes
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Easy process. Quality products
August 14, 2021

Website is simple to use. Products are quality and many selection options.

Date of experience: August 14, 2021
District of Columbia
1 review
0 helpful votes
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Easy breezy
August 14, 2021

Quick and easy, pictures and descriptions were on point.No hassel checkout and free shipping is great.

Date of experience: August 14, 2021
Florida
1 review
0 helpful votes
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Satisfied customer
August 14, 2021

Quick easy a lot of information provided. Overall great experience for online shopping. # haven't received the item yet but I'm hoping all will be swell as well.

Date of experience: August 14, 2021
Mississippi
1 review
0 helpful votes
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Rug website review
August 14, 2021

Very easy to order and pay for rugs. This website was easy to use.

Date of experience: August 13, 2021