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Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.
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Amazing selection, the app that lets you see the rug in your room is incredible and the products and prices are amazing.
Easy to navigate the site and see my options! Keep up the super sales!
Very easy to look at all of the rugs; sort by color, design, etc. Great variety of rugs!
I could see a lot of possibilities to choose.
It was easy and fast.
Thank you
Excellent service. I would recommend this site very highly. Easy to navigate the site. Excellent product at a very affordable price range. Thanks for your help.
So many beautiful wool carpets to choose from! And the sale prices are amazing!
I have purchased several rugs in the past, love them! I just had to have this one for my kitchen!
Easy to shop and easy to use. A good experience. I love these washable rugs since I have pets.
I found so many choices it was hard to choose. Safe to say I'll be back soon.
This 6x9 rug has surpassed my expectations! It is perfect for the room I put it in; has toned down the too-bright color I had for the floor; the whole room looks magical now. It came within 5 days of my ordering it and I am extremely pleased.
Your site is not friendly and required multiple tries to accomplish order with little or no feedback. Trial and error was required to finally guess which settings actually leads you out of the blind maze and to order received.
Navigating website for what I was looking for was quick and easy. Plenty of styles to choose from.
Easy check-out with great selections. I've ordered from them before and had the same great experience.
I have been on this site several times but just looking~I finally brought a runner. So far all is well. Stay tuned…
Easy to use web site. More to come when product arrives.
Easy to order, would recommend! Definitely will shop here again.
All went well after chatting with customer service.
Online excellent experience. I have purchased before. Seamless process.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

