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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
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The Best place to buy rugs
September 5, 2021

Amazing selection, the app that lets you see the rug in your room is incredible and the products and prices are amazing.

Date of experience: September 5, 2021
Kentucky
1 review
0 helpful votes
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Nice selections, great prices!
September 5, 2021

Easy to navigate the site and see my options! Keep up the super sales!

Date of experience: September 5, 2021
South Carolina
1 review
0 helpful votes
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Lots of Choices
September 5, 2021

Very easy to look at all of the rugs; sort by color, design, etc. Great variety of rugs!

Date of experience: September 5, 2021
Texas
1 review
0 helpful votes
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Decorating
September 5, 2021

I could see a lot of possibilities to choose.
It was easy and fast.
Thank you

Date of experience: September 5, 2021
Texas
1 review
0 helpful votes
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Excellent
September 5, 2021

Excellent service. I would recommend this site very highly. Easy to navigate the site. Excellent product at a very affordable price range. Thanks for your help.

Date of experience: September 4, 2021
Colorado
1 review
0 helpful votes
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Beautiful Choices
September 5, 2021

So many beautiful wool carpets to choose from! And the sale prices are amazing!

Date of experience: September 4, 2021
Kentucky
1 review
0 helpful votes
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New rug
September 5, 2021

I have purchased several rugs in the past, love them! I just had to have this one for my kitchen!

Date of experience: September 4, 2021
Georgia
1 review
0 helpful votes
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Rug purchase
September 4, 2021

Easy to shop and easy to use. A good experience. I love these washable rugs since I have pets.

Date of experience: September 4, 2021
Alabama
1 review
0 helpful votes
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HAPPY I FOUND RUGS.COM
September 4, 2021

I found so many choices it was hard to choose. Safe to say I'll be back soon.

Date of experience: September 4, 2021
Maine
1 review
0 helpful votes
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MS.
September 4, 2021

I found exactly what I wanted and needed. Thank you.

Date of experience: September 4, 2021
Georgia
1 review
0 helpful votes
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Peach 6' x 9' Alexis Rug SKU: 3131520
September 4, 2021

This 6x9 rug has surpassed my expectations! It is perfect for the room I put it in; has toned down the too-bright color I had for the floor; the whole room looks magical now. It came within 5 days of my ordering it and I am extremely pleased.

Date of experience: September 4, 2021
Oregon
2 reviews
1 helpful vote
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Difficult Checkout
October 4, 2021

Your site is not friendly and required multiple tries to accomplish order with little or no feedback. Trial and error was required to finally guess which settings actually leads you out of the blind maze and to order received.

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 4, 2021
New York
2 reviews
0 helpful votes
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Easy peezy shopping
September 4, 2021

Navigating website for what I was looking for was quick and easy. Plenty of styles to choose from.

Date of experience: September 4, 2021
Georgia
3 reviews
0 helpful votes
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Outdoor Rug
September 4, 2021

Easy check-out with great selections. I've ordered from them before and had the same great experience.

Date of experience: September 4, 2021
North Carolina
1 review
0 helpful votes
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Shag Rug Queen
September 4, 2021

I have been on this site several times but just looking~I finally brought a runner. So far all is well. Stay tuned…

Date of experience: September 4, 2021
South Carolina
1 review
0 helpful votes
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Area rug
September 4, 2021

Easy to use web site. More to come when product arrives.

Date of experience: September 4, 2021
Texas
1 review
0 helpful votes
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Perfect way to shop!
September 4, 2021

Easy, easy, easy! Will be back to buy more rugs from rugs.com!

Date of experience: September 3, 2021
Massachusetts
1 review
0 helpful votes
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Fast and just what I was looking for
September 4, 2021

Easy to order, would recommend! Definitely will shop here again.

Date of experience: September 3, 2021
Indiana
1 review
0 helpful votes
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Rugs.com
September 4, 2021

All went well after chatting with customer service.

Date of experience: September 3, 2021
North Carolina
1 review
0 helpful votes
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Rug.com review
September 3, 2021

Online excellent experience. I have purchased before. Seamless process.

Date of experience: September 3, 2021