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Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I found what I wanted in no time. So far so good. I hope it is good when I get it.
I have been looking for what appears to everyone else to be an odd sized rug. I found exactly what I wanted! This site has everything you can imagine and more. I can't speak to the quality yet as I haven't received them, but 5 stars for the shopping experience. Vast selection, easy navigation, super quick - I am excited to see how the rugs look in my house. BTW, so many positive reviews, with people sharing actual photos of their homes, so you know it's not just robot love.
Website is easy to browse and the examples of rugs in rooms helps greatly with selection. All in all a very good experience and easy in decision making.
I ordered a rug, paid extra for 2 day shipping. I received tracking info stating my rug would arrive in 5 days. I called customer service and was informed they do not ship out on weekends. I ordered Friday evening. This was not stated when ordering. They also refuse to refund me the extra I paid for 2 day shipping. Had they down that I would have been ok. Since they did not and we're not willing to work with me they get a bad review also with a complaint to the BBB.
Revised: Customer Service contacted me within 24 hours and refunded the extra amount for 2 day shipping.
Excellent Check out was quick and easy I hope shipping time is the same
I have purchased 11 area rugs & runners from Rugs.com over the last 4 years. The latest four are arriving tomorrow. Their prices are amazing & the quality of these rugs has been outstanding. They have the hard to find colors & styles I was searching for. I will ALWAYS chose them & ALWAYS recommend them to anyone.
Very easy experience to make the purchase, looking forward to my new rug.
This is my 3rd rug purchased from this site. The first two came quickly. The quality was much better than expected and I've had lots of compliments on the patterns.
Got my rug today... very poor looking... to big to hassle with sending back... won't purchase from you again
Loved being able to see the rugs in my room, makes it a lot better
Obsessing today on what pattern & color & size. Was really pleased with the selections & available sizes. But the VERY BEST thing was being able to take pictures of where this rug was going to be "in my room" (actually outdoors) over and over as I narrowed my search, changed my mind, added & took away pillows & furniture, etc. I say I am happy already even though I just purchased this rug 2 minutes ago. Really enjoyed the shopping experience & feel like there should be minimal surprises when this arrives. :)
Made a mistake on order form and got enough info from error message to fix without a csr... yaaaa!
My experience with Rugs.com has been a #10 so far. Thank you.
Just ordered two carpets and two pads. We'll update when the order is received and product is laid out.
Very easy to use site found some beautiful pattern's very very good prices. Available to answer any questions.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

