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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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It was nice.
June 17, 2022

I found what I wanted in no time. So far so good. I hope it is good when I get it.

Date of experience: June 17, 2022
Rhode Island
2 reviews
0 helpful votes
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So glad I found this site!
June 17, 2022

I have been looking for what appears to everyone else to be an odd sized rug. I found exactly what I wanted! This site has everything you can imagine and more. I can't speak to the quality yet as I haven't received them, but 5 stars for the shopping experience. Vast selection, easy navigation, super quick - I am excited to see how the rugs look in my house. BTW, so many positive reviews, with people sharing actual photos of their homes, so you know it's not just robot love.

Date of experience: June 17, 2022
Indiana
1 review
0 helpful votes
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Floor runner
June 17, 2022

Very easy! I purchased from Rig.com before and have always been pleased

Date of experience: June 17, 2022
Arizona
1 review
0 helpful votes
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Purchase of 2 round rugs
June 17, 2022

Website is easy to browse and the examples of rugs in rooms helps greatly with selection. All in all a very good experience and easy in decision making.

Date of experience: June 17, 2022
Maryland
1 review
0 helpful votes
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Deceptive business practices
July 17, 2022

I ordered a rug, paid extra for 2 day shipping. I received tracking info stating my rug would arrive in 5 days. I called customer service and was informed they do not ship out on weekends. I ordered Friday evening. This was not stated when ordering. They also refuse to refund me the extra I paid for 2 day shipping. Had they down that I would have been ok. Since they did not and we're not willing to work with me they get a bad review also with a complaint to the BBB.

Revised: Customer Service contacted me within 24 hours and refunded the extra amount for 2 day shipping.

Date of experience: June 17, 2022
Mississippi
1 review
0 helpful votes
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Easy
June 17, 2022

Great to put the rug in the room I will use them in before moving them outside. Easy to get thru the site. Can't wait to get them!

Date of experience: June 17, 2022
Illinois
1 review
0 helpful votes
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Rug
June 17, 2022

Excellent Check out was quick and easy I hope shipping time is the same

Date of experience: June 17, 2022
Florida
1 review
0 helpful votes
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Excellent!
June 17, 2022

I have purchased 11 area rugs & runners from Rugs.com over the last 4 years. The latest four are arriving tomorrow. Their prices are amazing & the quality of these rugs has been outstanding. They have the hard to find colors & styles I was searching for. I will ALWAYS chose them & ALWAYS recommend them to anyone.

Date of experience: June 17, 2022
Georgia
1 review
0 helpful votes
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Easy purchase
June 16, 2022

Very easy experience to make the purchase, looking forward to my new rug.

Date of experience: June 16, 2022
District of Columbia
1 review
0 helpful votes
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Great rugs
June 16, 2022

This is my 3rd rug purchased from this site. The first two came quickly. The quality was much better than expected and I've had lots of compliments on the patterns.

Date of experience: June 16, 2022
Washington
1 review
0 helpful votes
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Best Rugs
June 16, 2022

Great selection of quality rugs at the best prices. Always happy with my orders.

Date of experience: June 16, 2022
California
1 review
0 helpful votes
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Boring
July 16, 2022

Got my rug today... very poor looking... to big to hassle with sending back... won't purchase from you again

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 16, 2022
Tennessee
1 review
0 helpful votes
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Helpful
June 16, 2022

I loved seeing the rug in my room. The colors are perfect.

Date of experience: June 15, 2022
Alabama
1 review
0 helpful votes
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Pretty Rugs
June 15, 2022

Loved being able to see the rugs in my room, makes it a lot better

Date of experience: June 15, 2022
New Jersey
1 review
0 helpful votes
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Happy already!
June 15, 2022

Obsessing today on what pattern & color & size. Was really pleased with the selections & available sizes. But the VERY BEST thing was being able to take pictures of where this rug was going to be "in my room" (actually outdoors) over and over as I narrowed my search, changed my mind, added & took away pillows & furniture, etc. I say I am happy already even though I just purchased this rug 2 minutes ago. Really enjoyed the shopping experience & feel like there should be minimal surprises when this arrives. :)

Date of experience: June 15, 2022
California
1 review
0 helpful votes
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Easy shopping
June 15, 2022

Website made it easy to select my new room area rug.

Date of experience: June 15, 2022
Virginia
1 review
0 helpful votes
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Ordering easy
June 15, 2022

Made a mistake on order form and got enough info from error message to fix without a csr... yaaaa!

Date of experience: June 14, 2022
New York
1 review
0 helpful votes
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Runner
June 14, 2022

My experience with Rugs.com has been a #10 so far. Thank you.

Date of experience: June 14, 2022
New York
1 review
0 helpful votes
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So far so good.
June 14, 2022

Just ordered two carpets and two pads. We'll update when the order is received and product is laid out.

Date of experience: June 14, 2022
Florida
2 reviews
0 helpful votes
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Very good service
June 14, 2022

Very easy to use site found some beautiful pattern's very very good prices. Available to answer any questions.

Date of experience: June 14, 2022