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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,576 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Oklahoma
1 review
0 helpful votes
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Terrific company
October 11, 2023

This is the second time we've ordered from Rugs.com. The service is quick. The website is easy to navigate. The selection is fantastic. I thought I had made a mistake in my order. I emailed and got a reply within less than 24 hours! Amazing! Will definitely order again and refer friends and family!

Date of experience: October 10, 2023
Ukraine
1 review
0 helpful votes
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Home rugs
October 10, 2023

This is my first time using this site and it was most pleasant. The pictures were detailed enough to make it easy to compare them to the carpets I already have and want to add the same carpets to my home. Check out was also quite simple so overall, I would absolutely use this site again and will recommend it to anyone looking for the perfect carpet addition to your home.

Date of experience: October 10, 2023
Alabama
1 review
0 helpful votes
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Tracking
October 10, 2023

Did not give me a tracking number. I had to look up the number and contact Rugs.come. Did not even tell me when it would ship.

Date of experience: October 10, 2023
Kentucky
1 review
0 helpful votes
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New area rug
October 10, 2023

Saw this on the site via Facebook and it just spoke to me.

Date of experience: October 10, 2023
Kansas
1 review
0 helpful votes
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Happy girl
October 10, 2023

I recently sold my home and moved to a townhouse. I am in the process of decorating. I am very pleased with the rugs that I have bought so far and I'm looking to buy more. I'd look at the rug that I bought and I am very happy. Thank you for your a great Shipping department the FedEx man was very nice yours truly LaVerne Lyman

Date of experience: October 9, 2023
North Carolina
1 review
0 helpful votes
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Beautiful Persian rug
October 9, 2023

Beautiful rug. Very good quality and excellent price. We love it.

Date of experience: October 9, 2023
Ohio
1 review
0 helpful votes
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9 s 12 indoor outdoor rug
October 9, 2023

The rug arrived quickly and in great shape. Happy with the choice, as well.

Date of experience: October 9, 2023
New York
1 review
0 helpful votes
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Right Rug
October 9, 2023

To my dismay I ordered the incorrect size. Able to return rug, No Problem. Thank You… Then ordered the correct size and it arrived early. Could not be more pleased..

Date of experience: October 9, 2023
Missouri
1 review
0 helpful votes
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GRRRR8
October 9, 2023

Fits perfectly, color was just like photo showed. Service was the BEST!

Date of experience: October 8, 2023
Florida
1 review
0 helpful votes
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Happy
October 8, 2023

We were very happy with the rugs. The colors are perfect.

Date of experience: October 8, 2023
Texas
1 review
0 helpful votes
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Great sale
November 7, 2023

Awesome product with fast delivery and friendly customer service with outstanding prices for the products on offer.

Date of experience: October 8, 2023
Nebraska
1 review
0 helpful votes
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I love how squishy the rug feels and the colors are beautiful, just the colors not exactly how it looked online.

Date of experience: October 7, 2023
Ohio
1 review
0 helpful votes
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Review
October 8, 2023

They took my return, which was needed because of my error; and they got my replacement delivered very quickly. Very good service and very good rugs.

Date of experience: October 7, 2023
Florida
1 review
0 helpful votes
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Great Color.
October 7, 2023

The rugs were a perfect size, and the color so vibrant. Great service.

Date of experience: October 7, 2023
Washington
1 review
0 helpful votes
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Lovely runner
October 7, 2023

We received our runner very quickly and love it!
Thank you!

Date of experience: October 7, 2023
Florida
1 review
0 helpful votes
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Rug pad
October 7, 2023

Our rug pad was received within three days of the order being placed. It's a very nice thick pad. We would highly recommend it.

Date of experience: October 7, 2023
Texas
1 review
0 helpful votes
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Excited to shop for new rugs
October 7, 2023

I really enjoy shopping with Rugs.com. I've enjoyed their selections & love their prices so far. I'm hoping that more washable styles will become more affordable in farmhouse, rustic & western styles, but so far I've bought two & have another one in my cart!

Date of experience: October 6, 2023
North Carolina
1 review
0 helpful votes
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Excellent!
October 7, 2023

I ordered my rugs online, they arrived very quickly and the quality and design are fantastic! Highly recommended!

Date of experience: October 6, 2023
South Carolina
1 review
0 helpful votes
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Great rug
October 7, 2023

It is perfect for out patio. Just got a hot tub and need something for the area.

Date of experience: October 6, 2023
Florida
1 review
0 helpful votes
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Amazin!
October 6, 2023

The best carpet i ever bought. Is super warm and heavy!

Date of experience: October 6, 2023