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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,624 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
166
value
191
shipping
188
quality
161
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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Love my new rug!
October 27, 2023

Finally, a website that was honest in its advertising. It was easy to navigate and when I found "my rug", there were no hidden fees or any bs to deal with. 10/10 would make another purchase and recommend.

Date of experience: October 26, 2023
Texas
1 review
0 helpful votes
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New rug
October 27, 2023

Perfect fit. Just what I wanted. Added to to the room.

Date of experience: October 26, 2023
Florida
1 review
0 helpful votes
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Great profucts
October 26, 2023

Easy and reliable shopping experience. Many choices of styles and sizes. Prices are reasonable. Fast and efficient shipping.

Date of experience: October 26, 2023
North Carolina
1 review
0 helpful votes
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I didn't think the colors would be so vibrant. While very pretty, the rug seemed to end up the focal point in the living room. If only the colors had been so vibrant I would've kept it. Now I have to figure out how to return it.

Date of experience: October 26, 2023
Maryland
1 review
0 helpful votes
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We love it!
October 26, 2023

Good delivery, beautiful product! Thank you for this quality rug at a very reasonable price.

Date of experience: October 26, 2023
Pennsylvania
1 review
0 helpful votes
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Super Impressed!
October 26, 2023

Having placed my order, was delighted to see its delivery so quickly! The rug is larger than expected (GREAT!) and for the price is really lovely and of very good quality. Very happy with this purchase and will definitely order again!

Date of experience: October 26, 2023
Ohio
1 review
0 helpful votes
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Look
October 26, 2023

Look style and quality of the rug is excellent. It's absolutely beautiful. I love it. I can't wait for my other one to come on Friday.

Date of experience: October 26, 2023
Georgia
1 review
0 helpful votes
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Perfect Match
October 26, 2023

Easy to explore rugs. Prices are competitive. Website is easy to navigate. Delivery is prompt. Enjoy shopping on this site.

Date of experience: October 25, 2023
New York
2 reviews
0 helpful votes
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Lovely
October 25, 2023

I love the pattern thickness and size. So worth the money

Date of experience: October 25, 2023
Illinois
1 review
0 helpful votes
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Easy and fair pricing
October 25, 2023

I enjoyed browsingthe variety and chose 2
5 x 8 rugs which were delivered in a few days.
They look nice, no pet problems so far!

Date of experience: October 25, 2023
Colorado
1 review
0 helpful votes
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Perfect rug
October 25, 2023

I had purchased a rug from a well-known furniture outlet in Denver... It was not the perfect rug, but one that "would do"... as it turned out, the rug was back ordered. Well, they snoozed and they lost because I found the PERFECT rug at Rugs.com for 1/3 the price so I canceled the order. My rug arrived today and I love it - color and quality.

Date of experience: October 25, 2023
North Carolina
1 review
0 helpful votes
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Love this rug!
October 25, 2023

It was super easy to order and arrived in a timely manner. I am not usually one to buy rugs online, I like to see them first, however, these rugs are perfect. These rugs look exactly like their photo on the website!

Date of experience: October 25, 2023
Florida
2 reviews
0 helpful votes
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Cafe rug
October 25, 2023

Like the color and the size of the rugs the price was reasonable and shipping and delivery were quick

Date of experience: October 25, 2023
Ohio
1 review
0 helpful votes
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Beautiful rug
October 25, 2023

The rug ordered is just as pictured and no shedding And came at the delivery time shown.

Date of experience: October 25, 2023
Ohio
1 review
0 helpful votes
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Rugs
October 25, 2023

Outstanding as usual. Been purchasing the rugs several times. Good quality good price good delivery time. Thanks

Date of experience: October 25, 2023
New Jersey
1 review
0 helpful votes
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Dissappointing
November 17, 2023

Ordered 3 rugs, all the same color. 1 of the runners was wrong, and i cant get anywhere with rugs. Com.
My wife also tried. Trully regret dealing with rugs.com.

Date of experience: October 24, 2023
Ohio
1 review
0 helpful votes
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Great rug, great value
October 24, 2023

Ordered another rug from a different dealer. Came in a damaged package, looked likel it had been used and then reboxed, it was dirty. I sent it back. My rug from rugs.com came in a sealed package. Rug is in excellent condition. Colors are so vibrant. Love this rug.

Date of experience: October 24, 2023
New Jersey
1 review
0 helpful votes
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A Little Too Soon for a Survey.
October 24, 2023

While the ordering process and customer care service was top notch, I think this survey is a little too soon as my rugs haven't even shipped yet. I would much rather review this company and transaction after all is said and done.

Date of experience: October 24, 2023
Florida
1 review
0 helpful votes
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Beautiful
October 24, 2023

Easy to order and easy on returns. The rugs are beautiful, I purchased the Barcelona addition.

Date of experience: October 24, 2023
Illinois
1 review
0 helpful votes
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Excellent
October 24, 2023

Shopping was a breeze. Great selection and easy to find what I was looking for. The order came so quickly. The rug is of such good quality for such a reasonable price. Recommending this site to everyone.

Date of experience: October 23, 2023