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Rugs.com has a rating of 4.7 stars from 6,624 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Finally, a website that was honest in its advertising. It was easy to navigate and when I found "my rug", there were no hidden fees or any bs to deal with. 10/10 would make another purchase and recommend.
Easy and reliable shopping experience. Many choices of styles and sizes. Prices are reasonable. Fast and efficient shipping.
I didn't think the colors would be so vibrant. While very pretty, the rug seemed to end up the focal point in the living room. If only the colors had been so vibrant I would've kept it. Now I have to figure out how to return it.
Good delivery, beautiful product! Thank you for this quality rug at a very reasonable price.
Having placed my order, was delighted to see its delivery so quickly! The rug is larger than expected (GREAT!) and for the price is really lovely and of very good quality. Very happy with this purchase and will definitely order again!
Look style and quality of the rug is excellent. It's absolutely beautiful. I love it. I can't wait for my other one to come on Friday.
Easy to explore rugs. Prices are competitive. Website is easy to navigate. Delivery is prompt. Enjoy shopping on this site.
I enjoyed browsingthe variety and chose 2
5 x 8 rugs which were delivered in a few days.
They look nice, no pet problems so far!
I had purchased a rug from a well-known furniture outlet in Denver... It was not the perfect rug, but one that "would do"... as it turned out, the rug was back ordered. Well, they snoozed and they lost because I found the PERFECT rug at Rugs.com for 1/3 the price so I canceled the order. My rug arrived today and I love it - color and quality.
It was super easy to order and arrived in a timely manner. I am not usually one to buy rugs online, I like to see them first, however, these rugs are perfect. These rugs look exactly like their photo on the website!
The rug ordered is just as pictured and no shedding And came at the delivery time shown.
Outstanding as usual. Been purchasing the rugs several times. Good quality good price good delivery time. Thanks
Ordered 3 rugs, all the same color. 1 of the runners was wrong, and i cant get anywhere with rugs. Com.
My wife also tried. Trully regret dealing with rugs.com.
Ordered another rug from a different dealer. Came in a damaged package, looked likel it had been used and then reboxed, it was dirty. I sent it back. My rug from rugs.com came in a sealed package. Rug is in excellent condition. Colors are so vibrant. Love this rug.
While the ordering process and customer care service was top notch, I think this survey is a little too soon as my rugs haven't even shipped yet. I would much rather review this company and transaction after all is said and done.
Shopping was a breeze. Great selection and easy to find what I was looking for. The order came so quickly. The rug is of such good quality for such a reasonable price. Recommending this site to everyone.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

