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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,609 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

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Louisiana
1 review
0 helpful votes
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Perfect Color and Size
October 29, 2023

I love the rug, it matches my dining chairs and dining table perfectly,

Date of experience: October 28, 2023
District of Columbia
1 review
0 helpful votes
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Beautiful rug
October 29, 2023

This rug is beautiful! It is perfect for my front entryway. I'm still trying to flatten it out the creases with heavy books and it seems to be working nicely. Shipping was fast too. Definitely recommend.

Date of experience: October 28, 2023
Ohio
1 review
0 helpful votes
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My rug is beautiful!
October 28, 2023

I ordered a rug and it arrived in a few days along with the rug pad. It is beautiful! I am very happy with my purchase and the service!

Date of experience: October 28, 2023
Massachusetts
1 review
0 helpful votes
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Gorgeous!
October 28, 2023

These rugs are excellent quality the colors are vibrant and the rug is perfect pile for my kitchen. I'll definitely be a repeat customer! Also delivery was super quick

Date of experience: October 28, 2023
Missouri
1 review
0 helpful votes
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Love the new rug for our back porch!
October 28, 2023

The feature of putting the rug into the room from my I pad was awesome! Perfect match

Date of experience: October 28, 2023
Michigan
2 reviews
0 helpful votes
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So Easy
October 28, 2023

Very easy to find the color and design to fit my family room.

Date of experience: October 28, 2023
North Carolina
1 review
0 helpful votes
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Quick delivery
October 28, 2023

Ordered my rug & it came the next day! Excellent minimal packaging!

Date of experience: October 28, 2023
Florida
1 review
0 helpful votes
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Rug shopping
October 28, 2023

Love the feature that allows you to see the rug in your home.

Date of experience: October 28, 2023
Florida
1 review
0 helpful votes
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Not color as advertised. Will supply photo if allowed I am very disappointed as the beige looks dirty against white paint.

Date of experience: October 27, 2023
Tennessee
1 review
0 helpful votes
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Love my black and white rug!
October 27, 2023

Very pleased with this rug! I was looking for something that wasn't stark white, but not ivory. It's the perfect soft white for my white bedding and looks great with my black bedroom walls. I bought padding for underneath. The shag gives texture and softens the room. Very pleased!

Date of experience: October 27, 2023
Massachusetts
1 review
0 helpful votes
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Outstanding! My new rug store!
October 27, 2023

I was very concerned to purchase on line for many reasons. Quality of product, inaccurate color descriptions and shipping cost. Rugs.com has made me a customer for life.
Easy ordering, fast delivery. No shipping or return fees and fast customer service available.
I bought 2 rugs. I love them. They were exactly as described and came in 2 days!
Unfortunately one of them was to small for the area. I contacted them to start the return and was taken care of immediately.
I will never shop anywhere else

Date of experience: October 27, 2023
North Carolina
1 review
0 helpful votes
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Fast shipping
November 23, 2023

Like the rug and fast shipping but I didn't receive any delivery notice and no knock at my door to let me know it was outside my apartment door where anyone could've taken it. I expected text and email notices and a way to track the delivery.

Date of experience: October 26, 2023
California
1 review
0 helpful votes
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FIRST TIME BUYER
October 27, 2023

My only complaint is that there are so many beautiful rugs to choose from, it was hard to decide which one to buy. I'm looking forward to seeing it on my floor so that I can see if I made the right choice.

Date of experience: October 26, 2023
Tennessee
1 review
0 helpful votes
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Wowed Wowed
October 27, 2023

Rugs are very good material and much bigger then the pictures online

Date of experience: October 26, 2023
Florida
1 review
0 helpful votes
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Love this rug
October 28, 2023

This rug is perfect
The size is perfect
Looks great!

Date of experience: October 26, 2023
Massachusetts
1 review
0 helpful votes
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Love my new rug!
October 27, 2023

Finally, a website that was honest in its advertising. It was easy to navigate and when I found "my rug", there were no hidden fees or any bs to deal with. 10/10 would make another purchase and recommend.

Date of experience: October 26, 2023
Texas
1 review
0 helpful votes
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New rug
October 27, 2023

Perfect fit. Just what I wanted. Added to to the room.

Date of experience: October 26, 2023
Florida
1 review
0 helpful votes
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Great profucts
October 26, 2023

Easy and reliable shopping experience. Many choices of styles and sizes. Prices are reasonable. Fast and efficient shipping.

Date of experience: October 26, 2023
North Carolina
1 review
0 helpful votes
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I didn't think the colors would be so vibrant. While very pretty, the rug seemed to end up the focal point in the living room. If only the colors had been so vibrant I would've kept it. Now I have to figure out how to return it.

Date of experience: October 26, 2023
Maryland
1 review
0 helpful votes
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We love it!
October 26, 2023

Good delivery, beautiful product! Thank you for this quality rug at a very reasonable price.

Date of experience: October 26, 2023